Internet Requestors

SSA's Public Credentialing and Authentication Process

MFA 2.0 - Revised Screen Shots

Internet Requestors

OMB: 0960-0789

⚠️ Notice: This form may be outdated. More recent filings and information on OMB 0960-0789 can be found here:

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DRAFT INTERNET SCREENS
ELECTRONIC ACCESS MULTI-FACTOR
AUTHENTICATION
NOVEMBER 18, 2016

MFA with Email Internet Screen Package v0.2

Table of Contents
Document Version Information ............................................................................................................................................................... 5
Global Footer ............................................................................................................................................................................................ 7
Sign In or Create Account ....................................................................................................................................................................... 8
Create Account Terms of Service ........................................................................................................................................................... 9
Verify Identity.......................................................................................................................................................................................... 10
If “Yes” is selected ............................................................................................................................................................................... 11
If “the last 8 digits…” is selected .......................................................................................................................................................... 11
If “information from a W-2…” is selected ............................................................................................................................................. 11
If “Enter the amount…1040 Schedule SE” is selected ......................................................................................................................... 12
“I Don’t Have a Phone Number” Light Box........................................................................................................................................... 13
Secure Identity........................................................................................................................................................................................ 14
“Why are these questions important?” Light Box ................................................................................................................................ 15
Create Account ....................................................................................................................................................................................... 16
“Why do I need password reset questions?” Light Box ....................................................................................................................... 17
Get Your Security Code (New User) ..................................................................................................................................................... 18
Get Your Security Code – Text Message Selected .............................................................................................................................. 19
Get Your Security Code – Email Selected ............................................................................................................................................ 20
Enter Security Code from Text Message (New or Grandfathered User) ............................................................................................ 21
Enter Security Code from Email Message (New or Grandfathered User) .......................................................................................... 22
Confirmation_LOA2................................................................................................................................................................................ 23
Confirmation_LOA3................................................................................................................................................................................ 24
Get Your Security Code (Grandfathered User) .................................................................................................................................... 25
Get Your Security Code: Text Message Selected ............................................................................................................................... 26
Get Your Security Code: Email Selected .............................................................................................................................................. 27
Verify Cell Phone Number ..................................................................................................................................................................... 28
Verify Email Address.............................................................................................................................................................................. 29
Get Security Code (Multiple Second Factors) ...................................................................................................................................... 30
Enter Texted Security Code (Masked Cell Phone Number) ................................................................................................................ 31
Enter Emailed Security Code (Masked Email Address) ...................................................................................................................... 32
Change Second Factor Terms of Service............................................................................................................................................. 33
Reset Second Factor: Provide Address ............................................................................................................................................... 34

Page 2

MFA with Email Internet Screen Package v0.2
Reset Second Factor: Provide Address Confirmation ........................................................................................................................ 35
Reset Second Factor: Do you have your reset code letter? ............................................................................................................... 36
Reset Second Factor: Enter Reset Code .............................................................................................................................................. 37
Reset Second Factor: Confirmation ..................................................................................................................................................... 38
Do You Have Your Extra Security Letter? ............................................................................................................................................ 39
Enter Upgrade Code ............................................................................................................................................................................... 40
Confirmation of Upgrade to LOA3 ........................................................................................................................................................ 41
Upgrade Code_Temporary Lockout_User Not Banned (ERRUCT) .................................................................................................... 42
Upgrade Code_Temporary Lockout_User Banned (ERRUCT) ........................................................................................................... 43
my Social Security Terms of Service ................................................................................................................................................. 44
Change Expired Password .................................................................................................................................................................... 45
Change Expired Password Confirmation ............................................................................................................................................. 46
Forgot Username: Please tell us who you are ..................................................................................................................................... 47
Forgot Username: Confirmation ........................................................................................................................................................... 48
Forgot Password: Please tell us who you are ..................................................................................................................................... 49
Forgot Password: Password Reset Questions ................................................................................................................................... 50
Snail Mail Temporary Password: Terms of Service ........................................................................................................................... 51
Snail Mail Temporary Password: Provide Address ............................................................................................................................ 52
Snail Mail Temporary Password: Confirmation .................................................................................................................................. 53
Snail Mail Temporary Password: Address Not Verified ..................................................................................................................... 54
Email Temporary Password .................................................................................................................................................................. 55
Email Temporary Password: Confirmation ......................................................................................................................................... 56
Forgot Password: Please Update Your Password (Grandfathered Account) .................................................................................. 57
Please Update Your Password (user already had second factor) ...................................................................................................... 58
Forgot Password: Change Password Confirmation ........................................................................................................................... 59
Security Settings: Standard Account with Multiple Registered Second Factors ............................................................................. 60
Security Settings: Standard Account, Only Cell Phone Registered ................................................................................................. 61
“How can I stop receiving security codes by text?” Light Box ............................................................................................................. 62
Security Settings: Standard Account, Only Email Registered ........................................................................................................... 63
“How can I stop receiving security codes by Email?” Light Box .......................................................................................................... 64
Security Settings: Changes Saved Confirmation ............................................................................................................................... 65
Security Settings: Enable Text Messaging .......................................................................................................................................... 66

Page 3

MFA with Email Internet Screen Package v0.2
Security Settings: Enable Email ........................................................................................................................................................... 67
Security Settings: Disable Text Messaging ........................................................................................................................................ 68
Security Settings: Disable Email .......................................................................................................................................................... 69
Security Settings: Add Extra Security Terms of Service (AES) ........................................................................................................ 70
Security Settings: Add Extra Security (AESPI)_Financial Question Unanswered ........................................................................... 71
Security Settings: Add Extra Security (AESPI)_Last 8....................................................................................................................... 72
Security Settings: Add Extra Security (AESPI)_W2 ........................................................................................................................... 73
Security Settings: Add Extra Security (AESPI)_1040 ......................................................................................................................... 74
Security Settings: Add Extra Security Confirmation (AESC) ............................................................................................................ 75
Security Settings: Update your Cell Phone Number .......................................................................................................................... 76
Security Settings: Update your Email (Not a Second Factor) ........................................................................................................... 77
Security Settings: Update Email (Second Factor) .............................................................................................................................. 78
Security Settings: Update Password ................................................................................................................................................... 79
Security Settings: Update Password Reset Questions ...................................................................................................................... 80
Security Settings: Disable Extra Security ........................................................................................................................................... 81
Security Settings: Disable Extra Security - Confirmation (DESCM) ................................................................................................. 82
Security Settings: Cancel Extra Security Confirmation (CESCC) ..................................................................................................... 83
Security Settings: Deactivate Account ................................................................................................................................................ 84
Security Settings: Deactivate Account Confirmation......................................................................................................................... 85
Finish Setting Up Account Terms of Service (FATS) .......................................................................................................................... 86
Finish Setting Up Account Verify Identity (FAVI) ................................................................................................................................ 87
Security Feature FAQ ............................................................................................................................................................................. 88
Privacy and Security Questions ............................................................................................................................................................ 89
How Does This Work?............................................................................................................................................................................ 90
Show Me How It Works (HSMHTW) Light Box ..................................................................................................................................... 91
Privacy and Security Questions (HPS)_Hidden ................................................................................................................................... 92
Suspended Electronic Access_24 Hours_User Not Banned (ERRRCIDT) ........................................................................................ 93
Suspended Electronic Access_24 Hours_User Banned (ERRRCIDT) ............................................................................................... 94
Suspended Electronic Access_User Not Banned (ERRRCIDP) ......................................................................................................... 95
Suspended Electronic Access_User Banned (ERRRCIDP) ................................................................................................................ 96

Page 4

MFA with Email Internet Screen Package v0.2

Document Version Information
Version
Number

0.1 (Draft)

Date

Content Revisions

10/25/2016 Initial Version





0.2 (Draft)

Page
#

11/18/2016

Introduced choice of text message or email for receiving security
codes.
Removed requirement that user be able to receive text messages by
cell phone.
Where possible, made language changes to be device-agnostic and
scale to future ways of receiving security codes.
Globally repositioned help link under, rather than next to, field labels.

Global Changes:
PLEASE NOTE: Due to the limitation of our prototype, there may be
screens that do not reflect the global changes listed below. This was
not intentional. The global changes apply to all screens.





Globally removed language re: taxpayer expense from footer, per
OCOMM.
Globally changed spelling and capitalization from “E-mail” to “email”,
per OCOMM. (Note: Capitalization of “email” now follows rules for
non-proper nouns.)
Globally changed capitalization of “Social Security number” so that
the “n” in “number” is no longer capitalized, per OCOMM.
Added Global Footer section.

Specific Changes:














Added “Tell me more” link to 1040 Schedule SE on the Verify Identity
screen (to correct accidental omission in previous screen package).
Changed support text on Email Address text box to “… your my Social
Security account” (removing “online”) on Get Security Code screens.
Changed support text on Email Address text box to “… your my Social
Security account” (removing “online”) on Security Settings: Update
Email (Second Factor) screen.
Changed “send” to “provide” on Get Your Security Code
(Grandfathered User) screen.
Added the word “the” in front of “time of your request” on the Enter
Security Code screens.
Combined a line of text with the text box label on the Reset Second
Factor: Enter Reset Code screen.
Added screen to be displayed when user indicates he has not
received reset code letter.
Added Upgrade Code Temporary Lockout (ERRUCT) for non-banned
customers.
Added Upgrade Code Temporary Lockout (ERRUCT) for banned
customers.
Added (snail) Mail Temporary Password Terms of Service screen.
Added (snail) Mail Temporary Password: Address Not Verified screen
to be displayed when user-provided address cannot be verified.
Added Email Temporary Password screen, informing user he can
receive temporary password via email.
Added Email Temporary Password: Confirmation screen displaying
green success container informing user that an email containing the
temporary password has been sent.

Page 5

Revised
by

Beth
Hanst

Kirk
Crawford
and Beth
Hanst

MFA with Email Internet Screen Package v0.2










Added “unique” in front of “security code” in second paragraph on
Security Settings: Upgrade Code Temporary Lockout
(ERRUCT)_Non-Banned screen.
Changed the capitalization of the container headings on the following
screens:
o Security Settings: Update your Cell Phone Number
o Security Settings: Update your Email
Removed the word “unique” from step 5 on the Finish Setting Up
Account (FATS) Terms of Service screen.
Made minor wording change to Security Feature FAQ, to clarify that
user will need to receive and enter a security code each time they sign
in.
Added the word “we” to Step 2 on the Show Me How It Works screen.
Corrected spelling of “verification” on How Does This Work? screen.
Removed Privacy and Security Questions_Shown.
Added the following screens, with minor wording changes:
o Suspended Electronic Access_24 Hours_Not Banned
o Suspended Electronic Access_24 Hours_ Banned
o Suspended Electronic Access_Not Banned
o Suspended Electronic Access_ Banned

Page 6

MFA with Email Internet Screen Package v0.2

Global Footer
Added to screen package,
11/18/2016.

Page 7

MFA with Email Internet Screen Package v0.2

Moved Learn More link (used to be
next to Create An Account) button.

SEE GLOBAL FOOTER

Page 8

MFA with Email Internet Screen Package v0.2

Create Account Terms of Service
Note: Terms of Service details would be displayed on this screen, rather than accessed via the Terms of Service link depicted in the
screen shot below.

Removed cell phone requirement.

SEE GLOBAL FOOTER

Page 9

MFA with Email Internet Screen Package v0.2

Verify Identity

“As shown on your Social Security
card.”

Globally repositioned help links
under, rather than next to, field
labels.

SEE GLOBAL FOOTER

Page 10

MFA with Email Internet Screen Package v0.2

If “Yes” is selected

If “the last 8 digits…” is selected

If “information from a W-2…” is selected

SEE GLOBAL FOOTER

Page 11

MFA with Email Internet Screen Package v0.2

If “Enter the amount…1040 Schedule SE” is selected
Added Tell Me
More link,
11/18/2016.
(Corrects
accidental
omission from
previous
package.)

SEE GLOBAL FOOTER

Page 12

MFA with Email Internet Screen Package v0.2

“I Don’t Have a Phone Number” Light Box
Accessed by selecting the “I don’t have a phone number.” help link

Page 13

MFA with Email Internet Screen Package v0.2

Secure Identity

SEE GLOBAL FOOTER

Page 14

MFA with Email Internet Screen Package v0.2

“Why are these questions important?” Light Box

Page 15

MFA with Email Internet Screen Package v0.2

Create Account

Replaced text with link to light box,
to improve readability on mobile
devices.

SEE GLOBAL FOOTER

Page 16

MFA with Email Internet Screen Package v0.2

“Why do I need password reset questions?” Light Box

Page 17

MFA with Email Internet Screen Package v0.2

Get Your Security Code (New User)
Displayed when user is creating an account.
Selecting the “Tell me more” help link opens Security Feature FAQ screen.

New screen, added to provide
users with choice of receiving
security code by text message or
email.

SEE GLOBAL FOOTER

Page 18

MFA with Email Internet Screen Package v0.2

Get Your Security Code – Text Message Selected
Selecting the “Tell me more” help link opens Security Feature FAQ screen.

Cell Phone Number field appears
when Text Message is selected.

SEE GLOBAL FOOTER

Page 19

MFA with Email Internet Screen Package v0.2

Get Your Security Code – Email Selected


Selecting the “Tell me more” help link opens the Security Feature FAQ screen.







SEE GLOBAL FOOTER

Page 20

Email Address field appears
when email is selected.
Email address is propagated,
but the user can change it.
Because the email address will
be confirmed by OTP process
when user selects Next button,
a Confirm Email field is not
included on this screen.
Modified support text on Email
Address field, 11/18/2016.

MFA with Email Internet Screen Package v0.2

Enter Security Code from Text Message (New or Grandfathered User)
Displayed when:



User has selected to receive security code via text message while creating account.
Because the cell phone number has not yet been bound to the account as a second factor, it is not masked.

Note: “Having Trouble” help text would not be displayed on page load. Help is expanded/collapsed when user selects “Having
Trouble” link.



Selecting the “re-enter your cell phone number” link or “change how we send your security code link” redirects the user to the
Get Your Security Code screen.
Selecting the “send a new security code” link causes a new security code to be sent via text message. However, the user
remains on this screen.

Added “the” before “time of your
request”, 11/18/2016.

Made wording changes in the
container.

SEE GLOBAL FOOTER

Page 21

MFA with Email Internet Screen Package v0.2

Enter Security Code from Email Message (New or Grandfathered User)
Displayed when:



User has selected to receive security code via email message when creating account.
Because the email address has not yet been bound to the account as a second factor, it is not masked.

Note: “Having Trouble” help text is not be displayed on page load. Help is expanded/collapsed when user selects “Having Trouble”
link.



Selecting the “re-enter your email address” link or “change how we send your security code” link redirects the user to the Get
Your Security Code screen.
Selecting the “send a new security code link” causes a new security code to be sent via email. However, the user remains on
this screen.

Added “the” before “time of your
request”, 11/18/2016.

New email version of Having
Trouble container.

SEE GLOBAL FOOTER

Page 22

MFA with Email Internet Screen Package v0.2

Confirmation_LOA2
Displayed when LOA 2 user has registered his first second factor (i.e. new or grandfathered user), regardless of which second factor
was chosen.

Wording changes and added last
sentence to green container.

SEE GLOBAL FOOTER

Page 23

MFA with Email Internet Screen Package v0.2

Confirmation_LOA3
Displayed after LOA 3 user has successfully created his account, registered a second factor, and entered his security code.

Wording changes and added last
sentence to green container.

SEE GLOBAL FOOTER

Page 24

MFA with Email Internet Screen Package v0.2

Get Your Security Code (Grandfathered User)
Displayed when an existing LOA2 user who does not have a registered second factor signs in with his username and password.
Selecting the “Tell me more” help link opens the user to the Security Feature FAQ screen.

New screen to provide
grandfathered users (with no
registered second factors) the
choice of receiving security codes
by text message or email.

Changed “send” to “provide”,
11/18/2016.

Added sentences about
receiving Social Security
Statement by mail and blocking
electronic access.

SEE GLOBAL FOOTER

Page 25

MFA with Email Internet Screen Package v0.2

Get Your Security Code: Text Message Selected
Selecting the “Tell me more” help link opens the Security Feature FAQ screen.

Changed “send” to “provide”,
11/18/2016.

SEE GLOBAL FOOTER

Page 26

MFA with Email Internet Screen Package v0.2

Get Your Security Code: Email Selected
Note: Because the email address will be confirmed by OTP process when user selects Next button, a Confirm Email field is not
included on this screen.
Selecting the “Tell me more” help link opens the Security Feature FAQ screen.

Changed “send” to “provide”,
11/18/2016.








SEE GLOBAL FOOTER

Page 27

MFA with Email Internet Screen Package v0.2

Verify Cell Phone Number
Displayed when the user’s only registered second factor is a cell phone.

Combined field label with sentence
that formerly appeared above it.

SEE GLOBAL FOOTER

Page 28

MFA with Email Internet Screen Package v0.2

Verify Email Address
Displayed when the user’s only registered second factor is an email address.

Combined field label with sentence
that formerly appeared above it.

SEE GLOBAL FOOTER

Page 29

MFA with Email Internet Screen Package v0.2

Get Security Code (Multiple Second Factors)
Displayed when the user has multiple registered second factors.
Note: Masked cell phone number and email address are propagated to the radio button support text.

New screen to support option of
receiving security code by text
message or email.

SEE GLOBAL FOOTER

Page 30

MFA with Email Internet Screen Package v0.2

Enter Texted Security Code (Masked Cell Phone Number)
Displayed when:



The user selects to receive his security code via text message; and
The user’s cell phone number has been bound previously to his account as a second factor, and is therefore masked.

Note: “Having Trouble” help text is not be displayed on page load. Help is expanded/collapsed when user selects “Having Trouble”
link.




Added the word “the” before “time
of your request”, 11/18/2016.

See “Enter Security Code from
Text Message (New or
Grandfathered User) screen in this
document for contents of Having
Trouble show/hide.

SEE GLOBAL FOOTER

Page 31

MFA with Email Internet Screen Package v0.2

Enter Emailed Security Code (Masked Email Address)
Displayed when:



The user selects to receive his security code via email message; and
The user’s email address has been bound previously to his account as a second factor, and is therefore masked.

Note: “Having Trouble” help text is not be displayed on page load. Help is expanded/collapsed when user selects “Having Trouble”
link.



Added the word “the” before “time
of your request”, 11/18/2016.

New email version of Having
Trouble container. (It is the same
as the Having Trouble text for new
or grandfathered users who
selects email.)

SEE GLOBAL FOOTER

Page 32

MFA with Email Internet Screen Package v0.2

Change Second Factor Terms of Service
Displayed when one of the following occurs:




User indicates that his “cell phone number is no longer valid and must be changed” on the Verify Cell Phone Number
screen; or
User indicates that his “email address is longer valid and must be changed” on the Verify Email Address screen; or
User indicates that he “cannot access the options listed above” on the Get Security Code (Multiple Second Factors)
screen.

Note: The Terms of Service text will be displayed on the screen, rather than accessed via the Terms of Service link, as depicted
below.

Reworded the text on the Reset
ToS screen to scale to multiple
second factors.

SEE GLOBAL FOOTER

Page 33

MFA with Email Internet Screen Package v0.2

Reset Second Factor: Provide Address

New language.

SEE GLOBAL FOOTER

Page 34

MFA with Email Internet Screen Package v0.2

Reset Second Factor: Provide Address Confirmation

Revised language and added last
sentence.

SEE GLOBAL FOOTER

Page 35

MFA with Email Internet Screen Package v0.2

Reset Second Factor: Do you have your reset code letter?
Note: Next button will take user to the OTP process, which he will complete before entering the reset code.

Minor wording changes.

SEE GLOBAL FOOTER

Page 36

MFA with Email Internet Screen Package v0.2

Reset Second Factor: Enter Reset Code
Note: After indicating that he has the reset code letter, the user completes the OTP process before entering the reset code on this
screen.

Language changes.

Combined field label and
instruction text, 11/18/2016.

SEE GLOBAL FOOTER

Page 37

MFA with Email Internet Screen Package v0.2

Reset Second Factor: Confirmation

Wording changes and added last
sentence.

SEE GLOBAL FOOTER

Page 38

MFA with Email Internet Screen Package v0.2

Do You Have Your Extra Security Letter?

SEE GLOBAL FOOTER

Page 39

MFA with Email Internet Screen Package v0.2

Enter Upgrade Code

SEE GLOBAL FOOTER

Page 40

MFA with Email Internet Screen Package v0.2

Confirmation of Upgrade to LOA3

SEE GLOBAL FOOTER

Page 41

MFA with Email Internet Screen Package v0.2

Upgrade Code_Temporary Lockout_User Not Banned (ERRUCT)

Screen added to package on
11/18/2016. Added “unique” in
front of “security code” in second
paragraph.

SEE GLOBAL FOOTER

Page 42

MFA with Email Internet Screen Package v0.2

Upgrade Code_Temporary Lockout_User Banned (ERRUCT)

Screen added to package on
11/18/2016. Added “unique” in
front of “security code” in second
paragraph.

SEE GLOBAL FOOTER

Page 43

MFA with Email Internet Screen Package v0.2

my Social Security Terms of Service
Note: The Terms of Service text will be displayed on the screen, rather than accessed via the Terms of Service link, as depicted
below.

SEE GLOBAL FOOTER

Page 44

MFA with Email Internet Screen Package v0.2

Change Expired Password

Revised password requirements.

SEE GLOBAL FOOTER

Page 45

MFA with Email Internet Screen Package v0.2

Change Expired Password Confirmation

Wording changes and added last
sentence.

SEE GLOBAL FOOTER

Page 46

MFA with Email Internet Screen Package v0.2

Forgot Username: Please tell us who you are

SEE GLOBAL FOOTER

Page 47

MFA with Email Internet Screen Package v0.2

Forgot Username: Confirmation
The user’s username is propagated to the Username field.

Page 48

MFA with Email Internet Screen Package v0.2

Forgot Password: Please tell us who you are

SEE GLOBAL FOOTER

Page 49

MFA with Email Internet Screen Package v0.2

Forgot Password: Password Reset Questions

SEE GLOBAL FOOTER

Page 50

MFA with Email Internet Screen Package v0.2

Snail Mail Temporary Password: Terms of Service
Displayed if user:




Has no registered second factors; or
Has registered only email as a second factor; or
Has registered both email and cell phone as second factors.

Screen added to package,
11/18/2016.

SEE GLOBAL FOOTER

Page 51

MFA with Email Internet Screen Package v0.2

Snail Mail Temporary Password: Provide Address
Displayed if user:




Has no registered second factors; or
Has registered only email as a second factor; or
Has registered both email and cell phone as second factors.

New screen to support receipt of
temporary password by mail.

SEE GLOBAL FOOTER

Page 52

MFA with Email Internet Screen Package v0.2

Snail Mail Temporary Password: Confirmation
Displayed if user:




Has no registered second factors; or
Has registered only email as a second factor; or
Has registered both email and cell phone as second factors.

New screen to support receipt of
temporary password by mail.

SEE GLOBAL FOOTER

Page 53

MFA with Email Internet Screen Package v0.2

Snail Mail Temporary Password: Address Not Verified
Displayed if user’s address cannot be verified and:




Has no registered second factors; or
Has registered only email as a second factor; or
Has registered both email and cell phone as second factors.

Screen added to package,
11/18/2016.

SEE GLOBAL FOOTER

Page 54

MFA with Email Internet Screen Package v0.2

Email Temporary Password
Displayed if user has only cell phone as a registered second factor.

Screen added to package,
11/18/2016.

SEE GLOBAL FOOTER

Page 55

MFA with Email Internet Screen Package v0.2

Email Temporary Password: Confirmation
Displayed if user has only cell phone as a registered second factor.

Screen added to package,
11/18/2016.

Page 56

MFA with Email Internet Screen Package v0.2

Forgot Password: Please Update Your Password (Grandfathered
Account)

New language.

Updated password requirements.

SEE GLOBAL FOOTER

Page 57

MFA with Email Internet Screen Package v0.2

Please Update Your Password (user already had second factor)

Updated password requirements.

SEE GLOBAL FOOTER

Page 58

MFA with Email Internet Screen Package v0.2

Forgot Password: Change Password Confirmation

Wording changes and added last
sentence.

SEE GLOBAL FOOTER

Page 59

MFA with Email Internet Screen Package v0.2

Security Settings: Standard Account with Multiple Registered Second
Factors
Re-ordered sections. Added
ability for user to enable/disable
second factors. Added indicator
to cell phone number and email
address that are registered as
second factors.

SEE GLOBAL FOOTER

Page 60

MFA with Email Internet Screen Package v0.2

Security Settings: Standard Account, Only Cell Phone Registered

SEE GLOBAL FOOTER

Page 61

MFA with Email Internet Screen Package v0.2

“How can I stop receiving security codes by text?” Light Box

Page 62

MFA with Email Internet Screen Package v0.2

Security Settings: Standard Account, Only Email Registered

SEE GLOBAL FOOTER

Page 63

MFA with Email Internet Screen Package v0.2

“How can I stop receiving security codes by Email?” Light Box

Page 64

MFA with Email Internet Screen Package v0.2

Security Settings: Changes Saved Confirmation

Page 65

MFA with Email Internet Screen Package v0.2

Security Settings: Enable Text Messaging
The “Tell me more” help link redirects the user to the Security Feature FAQ screen.

New screen.

SEE GLOBAL FOOTER

Page 66

MFA with Email Internet Screen Package v0.2

Security Settings: Enable Email

New screen.

Note:




Email address is propagated, but the user can change it.
Because the email address will be confirmed by OTP process when user selects Next button, a Confirm Email field is not included
on this screen.
Selecting the “Tell me more” help link opens the “Security Feature FAQ” screen.

SEE GLOBAL FOOTER

Page 67

MFA with Email Internet Screen Package v0.2

Security Settings: Disable Text Messaging

SEE GLOBAL FOOTER

Page 68

New screen.

MFA with Email Internet Screen Package v0.2

Security Settings: Disable Email

New screen.

SEE GLOBAL FOOTER

Page 69

MFA with Email Internet Screen Package v0.2

Security Settings: Add Extra Security Terms of Service (AES)
Note: The Terms of Service text will be displayed on the screen, rather than accessed via the Add Extra Security Terms of Service
link, as depicted below.

Wording changes.

Removed cell phone requirement.

SEE GLOBAL FOOTER

Page 70

MFA with Email Internet Screen Package v0.2

Security Settings: Add Extra Security (AESPI)_Financial Question
Unanswered
Selecting the “I don’t have a phone number.” help link opens the “I don’t have a phone number” light box.

SEE GLOBAL FOOTER

Page 71

MFA with Email Internet Screen Package v0.2

Security Settings: Add Extra Security (AESPI)_Last 8
Selecting the “I don’t have a phone number.” help link opens the “I don’t have a phone number” light box.

SEE GLOBAL FOOTER

Page 72

MFA with Email Internet Screen Package v0.2

Security Settings: Add Extra Security (AESPI)_W2
Selecting the “I don’t have a phone number.” help link opens the “I don’t have a phone number” light box.

SEE GLOBAL FOOTER

Page 73

MFA with Email Internet Screen Package v0.2

Security Settings: Add Extra Security (AESPI)_1040
Selecting the “I don’t have a phone number.” help link opens the “I don’t have a phone number” light box.

SEE GLOBAL FOOTER

Page 74

MFA with Email Internet Screen Package v0.2

Security Settings: Add Extra Security Confirmation (AESC)

SEE GLOBAL FOOTER

Page 75

MFA with Email Internet Screen Package v0.2

Security Settings: Update your Cell Phone Number
Displayed when user is updating cell phone number via Security Settings.

Changed capitalization of
container header, 11/18/2016.

SEE GLOBAL FOOTER

Page 76

MFA with Email Internet Screen Package v0.2

Security Settings: Update your Email (Not a Second Factor)
Displayed when user is updating email address via Security Settings and email is NOT a registered second factor.

Changed capitalization of
container header, 11/18/2016.

Added Confirm Email Address
field.

SEE GLOBAL FOOTER

Page 77

MFA with Email Internet Screen Package v0.2

Security Settings: Update Email (Second Factor)
Displayed when the user’s email address is a registered second factor.
Confirm Email Address field is not included, because the email address will be confirmed by the OTP process that immediately follows
this screen.

New screen.

Modified support text on Email
Address field, 11/18/2016.

SEE GLOBAL FOOTER

Page 78

MFA with Email Internet Screen Package v0.2

Security Settings: Update Password
Displayed when user is updating password via Security Settings.

Modified password requirements.

SEE GLOBAL FOOTER

Page 79

MFA with Email Internet Screen Package v0.2

Security Settings: Update Password Reset Questions
Displayed when user is updating password reset questions via Security Settings.
Selecting the “Why?” help link opens the Why do I need password reset questions?” light box.

Moved text into light box accessed
by “Why?” help link.

SEE GLOBAL FOOTER

Page 80

MFA with Email Internet Screen Package v0.2

Security Settings: Disable Extra Security
Displayed when user selects Remove Extra Security in Security Settings.

SEE GLOBAL FOOTER

Page 81

MFA with Email Internet Screen Package v0.2

Security Settings: Disable Extra Security - Confirmation (DESCM)
Confirmation that Extra Security has been removed from the user’s account via Security Settings.

Page 82

MFA with Email Internet Screen Package v0.2

Security Settings: Cancel Extra Security Confirmation (CESCC)

SEE GLOBAL FOOTER

Page 83

MFA with Email Internet Screen Package v0.2

Security Settings: Deactivate Account
Displayed when user selects Deactivate Account in Security Settings.

SEE GLOBAL FOOTER

Page 84

MFA with Email Internet Screen Package v0.2

Security Settings: Deactivate Account Confirmation
Confirmation that the user’s account has been deactivated via Security Settings.

SEE GLOBAL FOOTER

Page 85

MFA with Email Internet Screen Package v0.2

Finish Setting Up Account Terms of Service (FATS)
Note: The Terms of Service text will be displayed on the screen, rather than accessed via the my Social Security Terms of Service link,
as depicted below.

Wording changes.

Removed the word “unique” from
step 5, 11/18/2016.

Removed cell phone requirement.

SEE GLOBAL FOOTER

Page 86

MFA with Email Internet Screen Package v0.2

Finish Setting Up Account Verify Identity (FAVI)

SEE GLOBAL FOOTER

Page 87

MFA with Email Internet Screen Package v0.2

Security Feature FAQ
Wording changes.

Changed “when you sign in” to
“each time you sign in”,
11/18/2016.

SEE GLOBAL FOOTER

Page 88

MFA with Email Internet Screen Package v0.2

Privacy and Security Questions

Page 89

MFA with Email Internet Screen Package v0.2

How Does This Work?

Corrected spelling
of “verification”,
11/18/2016.

Page 90

MFA with Email Internet Screen Package v0.2

Show Me How It Works (HSMHTW) Light Box

Wording changes to Step 2 and Step 3.

Added “we” in Step 2.

Page 91

MFA with Email Internet Screen Package v0.2

Privacy and Security Questions (HPS)_Hidden

Page 92

MFA with Email Internet Screen Package v0.2

Suspended Electronic Access_24 Hours_User Not Banned
(ERRRCIDT)

Screen added to package,
11/18/2016. Minor wording change
to second paragraph.

SEE GLOBAL FOOTER

Page 93

MFA with Email Internet Screen Package v0.2

Suspended Electronic Access_24 Hours_User Banned (ERRRCIDT)

Screen added to package,
11/18/2016. Minor wording change
to second paragraph.

SEE GLOBAL FOOTER

Page 94

MFA with Email Internet Screen Package v0.2

Suspended Electronic Access_User Not Banned (ERRRCIDP)

Screen added to package,
11/18/2016. Minor wording change
to second paragraph.

SEE GLOBAL FOOTER

Page 95

MFA with Email Internet Screen Package v0.2

Suspended Electronic Access_User Banned (ERRRCIDP)

Screen added to package,
11/18/2016. Minor wording change
to second paragraph.

SEE GLOBAL FOOTER

Page 96

File Type	application/pdf
File Title	MFA with Email Internet Screen Package v0.2
Subject	DRAFT Screen Package
Author	UXG
File Modified	2017-01-20
File Created	2017-01-20