Voluntary Customer Satisfaction Surveys to Implement Executive Order 12862 in the Substance Abuse and Mental Health Services Administration (SAMHSA)

Forms and Documents

Document Name	Status
Form DTAC Feedback Surv DTAC Form and Instruction	New
Form Product Feedback S Knowledge Application Program (KAP) Form and Instruction	New
Form SPARS Satisfaction SPARS TTA Survey Form and Instruction	New
Form BRSS TACS TA Surve BRSS TACS TA Survey Form and Instruction	New
0197-SS-B 10.25.16.doc Supporting Statement B	2016-10-25
0197-SS-A 10.24.16.doc Supporting Statement A	2016-10-25
Customer Feedback Surveys OMB Request 6-27-14.doc Justification for No Material/Nonsubstantive Change	2014-07-02

IC Document Collections

IC ID	Document Title	Status
238175	DTAC Form and Instruction	New
228048	Knowledge Application Program (KAP) Form and Instruction	New
225848	SPARS TTA Survey Form and Instruction	New
225381	BRSS TACS TA Survey Form and Instruction	New

ICR Details

OMB Control No: 0930-0197	ICR Reference No: 201610-0930-005
Status: Historical Active	Previous ICR Reference No: 201406-0930-006
Agency/Subagency: HHS/SAMHSA	Agency Tracking No: 21282
Title: Voluntary Customer Satisfaction Surveys to Implement Executive Order 12862 in the Substance Abuse and Mental Health Services Administration (SAMHSA)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/23/2017
	Date Received in OIRA: 11/07/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2020	36 Months From Approved	01/31/2017
Responses	90,000	0	90,000
Time Burden (Hours)	23,063	0	23,063
Cost Burden (Dollars)	0	0	0

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Abstract: SAMHSA provides significant services directly to the public, including treatment providers and State substance abuse agencies, through a range of mechanisms, including publications, technical assistance and web sites. Many of these services are focused on information dissemination activities. The purpose of this submission is to obtain generic approval for satisfaction surveys of our customers.

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Authorizing Statute(s): US Code: 42 USC 505 Name of Law: Data Collection
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 57927	08/24/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 74808	10/27/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Knowledge Application Program (KAP)	Product Feedback Survey, Customer Information Survey	Product Feedback Survey ,   Customer Information Survey
DTAC	DTAC Feedback Survey	DTAC Feedback Survey
BRSS TACS TA Survey	BRSS TACS TA Survey	BRSS TACS TA Survey
SPARS TTA Survey	SPARS Satisfaction Survey	SPARS Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	90,000	90,000	0	0	0	0
Annual Time Burden (Hours)	23,063	23,063	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $2,212,500

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/07/2016

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