Placement Verification and Follow-up of Job Corps Participants

OMB Control No. 1205-0426
Expiration Date 5/31/16
Appendix B: Job Corps Student Survey Scripts
Persons are not required to respond to this collection of information unless it displays a current
valid Office of Management and Budget (OMB) control number. Responding to this
questionnaire is voluntary. The collection of this information has been approved under OMB
control number 1205-0426, expiration date 5/31/16. On average, it takes about 10 minutes to
complete this survey, including time for reviewing instructions, searching data sources, and
completing and reviewing the information.

Call Introduction
Respondent
Hello, may name is and I am calling from on behalf of Job
Corps. May I speak to ?
IF R ANSWERED: CLICK [Respondent]
IF SOMEONE ELSE READ ITEMS 1, 2 OR 3 AS APPROPRIATE
READ #1 FOR NEW R OR WHEN HAVEN'T SPOKEN WITH HOUSEHOLD BEFORE
1. I am calling about a telephone survey we are conducting on behalf of Job Corps. Is this
the best number to reach ?
READ #2 IF R LIVES THERE AND WE HAVE CALLED PREVIOUSLY BUT NEVER TALKED TO R
2. We are trying to reach to conduct a telephone survey. We have called
recently to see if we could talk with about this survey.
READ #3 IF WE HAVE TALKED WITH R BUT DON'T HAVE CURRENT APPT
3. We are trying to reach to conduct a survey on behalf of Job Corps. We
have spoken to recently about the survey.
May I speak with please?
YES: CLICK [Respondent]
NO-NOT AVAILABLE: Do you know when we could reach ?
YES: CLICK [Schedule Appt]
NO GOOD TIME TO CALL BACK:
Do you mind if we call you again to try to reach ? Could I leave our toll free
number with you so can call us? It is <1-800 Number>.
NO-REFUSING: CLICK [Refusal Scripts]
NO-IN MILITARY: CLICK [In Military]
NO-WRONG NUMBER: Do you know ?
YES: CLICK [Other Scripts – Contact]
NO: Okay. Sorry if I inconvenienced you. Thanks for your time today. Goodbye.

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Contact
Hello, my name is . I am calling from on behalf of Job Corps.
May I speak to ?
IF CORRECT PHONE NUMBER FOR CONTACT CLICK [Other Scripts-Contact]
IF ASKED WHY CALLING
I am trying to reach to to ask if
might have a telephone number for . listed
as a person who would know how to reach in the
event moved.
(PAUSE FOR RESPONSE)
CONTINUE IF NECESSARY
We are conducting a short telephone survey with former Job Corps students and would like to
talk with about participating.
IF NUMBER IS INCORRECT: Do you know ?
YES: Do you have a number where I can reach ?
YES: CLICK [View Resp Info]
NO:
Is there someone else you know of that I could call who might know
phone number?
YES - CLICK ON [View Respondent Info], [View], [Alternate Contacts] and
[Add New]
NO: ASK THE FOLLOWING AS APPROPRIATE.
RECORD ANY LEADS YOU GET IN THE CALL RESULT COMMENTS
Do you happen to know if is still living in the area?
Do you know what city or state may have moved
to?
IF R AND CONTACT UNKNOWN AT THIS NUMBER
Thank you very much for your time.

Respondent Scripts
Intro to Respondent
READ IF NECESSARY: Hello, my name is with . Is this
?
We are conducting a short survey for Job Corps to learn how former Job Corps participants have
been doing since leaving the program. It only takes between 10 and 15 minutes on the phone.

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We would appreciate your help completing the survey and you will be paid for
your participation.
Confirm Respondent
INTERVIEWER: READ THE VERIFICATION QUESTIONS TO R AND ENTER THE INFORMATION R
PROVIDES. IF THE INFORMATION MATCHES JC RECORDS, YOU WILL SEE A CHECKMARK IN THE
CHECKBOX. FOR THE JC CENTER, CHECK THE CHECK BOX IF R PROVIDES THE CORRECT ANSWER.
IF ALL THREE ARE CORRECT, PROCEED TO INFORMED CONSENT AND BEGIN SURVEY.
Before we begin the survey, I want to check our records to be sure the information is correct.
What Job Corps Center did you attend?
And when is your birthday (month and day)?
And what are the last four digits of your social security number?
Thank you.
IF ANY OF THE FIRST THREE VERIFICATION QUESTIONS ARE INCORRECT, PLEASE ASK FOLLOW UP
QUESTIONS BELOW.
Could you tell me when you went into Job Corps?
And when did you leave Job Corps?
Study Description
The purpose of the survey is to learn about your recent employment and educational
experiences. There are also a few questions about any services you may have received from Job
Corps and how satisfied you were with those services. Job Corps will use the information you
share with us to learn more about how students are doing after they leave Job Corps and to
evaluate how services may be improved.
Is this a good time for you to do the survey?
YES: CLICK [Confirm R]
NO CALL BACK:

When would be a good time for us to call back? CLICK [Schedule
Appointment]

IF R HAS FURTHER QUESTIONS CLICK [FAQ]
IF R REFUSING CLICK [Refusal]
Informed Consent
MUST READ BEFORE BEGINNING SURVEY
Before we begin the survey, we must be sure that you clearly understand a few points. Your
participation in the survey is completely voluntary. Job Corps has obtained approval to conduct
the survey from the federal government's Office of Management and Budget. All information
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you provide will be held in the strictest confidence and used only to assess how young people
are doing since they left Job Corps. Your answers will not be shared with anyone outside of Job
Corps in any manner that would enable someone to identify you. You may refuse to answer any
questions that you do not want to answer. However, we hope that you will choose to answer as
many questions as you can. This call may be monitored for quality assurance. May we begin?
IF YES CLICK [Start Survey]
IF NOT A GOOD TIME CLICK [Schedule Appointment]
IF R HAS FURTHER QUESTIONS CLICK [FAQ]
IF DOES NOT WISH TO PARTICIPATE CLICK [Refusal Scripts]
Alternate Contacts
Introduction
Hello, . My name is . I am calling from on
behalf of Job Corps.
I am trying to reach to do a short telephone interview with
to see how has been doing since leaving Job Corps.
Job Corps will pay to do the interview.
gave us your name and number as someone who would know how to reach . Do you know how I can reach ?
YES - CLICK ON [View Respondent Info]
NO, BUT SOMETIMES HEARS FROM R: May I leave our toll free number with you and you could
ask to call us? The number is <1-800 Number>. Thank you.
NO - Is there someone else I could call who might know address or phone number
or who might be able to get a message to ?
YES - CLICK ON [View Respondent Info]
NO - Thank you very much for your time.
Why Calling?
We are conducting a short survey for Job Corps to learn how former participants have been
doing since they left the program. We would like to invite to
participate in one of these surveys.

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The survey asks about recent employment and educational experiences, it takes about 10
minutes to complete
and Job Corps will pay to complete it.
Participation is completely voluntary, but I would like to have the opportunity to talk with to see if is interested in participating.
Do you have a telephone number for ?
YES - CLICK ON [View Respondent Info]
NO -

Do you have an address where we might mail a post card and ask to call?

YES - CLICK ON [View Respondent Info]
NO - Is there someone else I could call who might know address or phone
number or who might be able to get a message to ?
YES NO -

CLICK ON [View Respondent Info], [View], [Alternate Contacts] and [Add New]
May I leave our toll free number with you and you could ask to
call us? The number is <1-800 Number>.

Contact at respondent’s number
May I speak with please?
YES: CLICK ON [Respondent]
NO NOT AVAILABLE: When could we call back to reach ? CLICK
[Schedule Appointment]
I would also like to leave our toll free number with you. PAUSE
It's <1-800 Number>.
Not respondent’s number
Do you have a phone number or an address where I might reach ?
YES: CLICK [View Respondent Info]
NO: Is there someone else you know of that I could call who might know
phone number?
YES -

CLICK ON [View Respondent Info], [View], [Alternate Contacts] and [Add
New]

NO:

ASK THE FOLLOWING AS APPROPRIATE.
RECORD ANY LEADS YOU GET IN THE CALL RESULT COMMENTS

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Do you happen to know if is still living in the area?
Do you know what city or state may have moved to?

Optional Scripts
Message for Respondent – Answering Machine
This message is for . My Name is . I am
calling from on behalf of Job Corps. We are conducting a short survey with
former Job Corps students. Please call our survey line at <1-800 Number>. Anyone who answers
our line will be able to talk to you about the survey.
We are open seven days a week. If you happen to reach our voice mail, please leave a message
that you are calling about the Job Corps survey and refer to Case Number . Also please clearly state your name and an area code and phone number where we can
reach you. Thank you.

Message for Respondent on Employer Answering Machine
My name is . I am calling from on behalf of Job Corps. We are
trying to reach about a short survey we are
conducting with former Job Corps students. We have not been able to reach and
were told may work there.
We would appreciate it if you could pass a message along to and ask that call our survey line at <1-800 Number> and refer to case number
which will help us find in our computer system. Thank you for your help.
Message for Respondent on Alternate Contact Answering Machine
This message is for . My name is . I am calling from on behalf of Job Corps. We are trying to reach
to do a short survey. listed you as
someone who would know how to reach in the event that moved. If
you know how to reach , please give us a call at <1-800 Number>. If
you don't know , please call the same number, <1-800 Number>, so
we can remove you from our list. Please refer to case # so we can quickly
find the record in our computer when you call. Thank you.
Message with Person in Respondent’s Household
May I leave our toll free number with you? It's <1-800 Number>. Please ask to call
us at a time that is best for . We are open 7 days a week. Let know
that anyone who answers at our number can help if says
is calling about the Job Corps survey. If refers to the case number it will help whoever answers to find the record quickly so we don't take up a lot of time. Thank you.

Frequently Asked Questions
How long will this take?
On average it takes about 10 minutes to complete. Depending on your situation, it
could take a bit longer. For example, if you currently have more than one job, it may
take a little longer to complete.

What is this about?
The questions are mostly about your recent work or school activities. We also ask a few
questions about services you may have received from Job Corps and your satisfaction with those
services.
How did you get my name?
Job Corps contracts with us to do these surveys with their former students and provides us with
a list of names and telephone numbers.
How will you protect my privacy?
has data collection policies and procedures to ensure that your answers are kept
private and confidential. Your name and contact information is stored in a computer database
that is separate from the database that stores the answers to our questions. All of our
computer files are password protected and stored on secure servers. In addition, all of our staff
sign a confidentiality agreement as a condition of their employment.
Who do you work for?
I am calling from the . is a non-profit research organization that does
research for the Job Corps and other government agencies. We collect information for use in
research and program evaluation projects. We are not selling anything and all of the
information you provide will only be used for research and to help evaluate the effectiveness of
the Job Corps program.
Why should I answer your questions?
By helping us today you can help Job Corps better understand how their former students are
doing after they leave Job Corps. By learning what former students are doing after leaving Job
Corps, planners can make the program better for future students.

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Also, you will be paid for your participation. This effort is part of the Career Development
Services System and you will be paid for completing the survey as part of your continuing
participation in CDSS. Job Corps will send you after you complete this survey
with us.

Will I be paid?

Yes, Job Corps will send you as part of your participation in the Survey.
We will notify Job Corps after you complete this survey and the Job Corps Data Center
will send you a check.
HOW LONG BEFORE GET CHECK:
The Job Corps Data Center will send you your check. It takes 4-6 weeks for them
to process and send you your check.

How long will it take to get my money?
You will get your check 4-6 weeks after you finish the survey.

Can you help me get services I need?
Other than calling someone at your Job Corps Center, I don't have much I can suggest. I'm sorry.
Have you spoken with someone at your Job Corps Center or your Career Development
Counselor about your needs? Do you have the number for your center? I can look it up and
give it to you.
I don’t have time now
We can schedule a time to call back that is more convenient for you. It will only take about 10
minutes of your time. When is a better time for you? Are mornings, afternoons, evenings or
weekends better for you?
I don’t want to set an appointment with you
Okay, then let me leave our toll free telephone number with you. It is <1-800 Number>. You can
call us at a time that is best for you.

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I don’t think Job Corps or surveys are worth my time
Job Corps is interested in the insights and opinions of all former students, including those who
didn't like everything about their experience in the program. You can help Job Corps become a
better program for other young people if you will share your experiences by completing this
survey. We really are interested in everyone's opinions. It is important that Job Corps hear from
students with different opinions about the services they received.

I didn’t graduate from Job Corps
Job Corps may define graduation differently than how you may be thinking about it. You don't
have to go through a graduation ceremony or receive a diploma from Job Corps to be
considered a Job Corps graduate. You are listed as a person that Job Corps believes met the
qualifications to be considered a Job Corps completer.
IF NECESSARY EXPLAIN QUALIFICATIONS: Completion of either the vocational training
requirements, the GED or both is how Job Corps defines a graduate.
How do I change my address at the post office?
To change your address, go to the post office your mail is delivered from. If you are not sure
which post office this is, go to any local post office and they will be able to tell you. Ask a postal
worker for a change of address form. Fill this form out (it will ask you for your old and new
address) and return the form to a postal worker at the office. Your mail will then be forwarded
to your new address for 3 or more months.

Can I go back to Job Corps?
I don't know the answer to that but I can give you a toll free number to call and find out. Could
you write this number down?
PAUSE UNTIL R HAS PAPER AND PENCIL.
The number is 1-800-733-5627. They will be able to answer any questions you may have about
Job Corps Services.
I did not get paid
The Job Corps Data Center had some problems in the past with getting checks sent to some of
our respondents. We hope they have fixed those problems. But I can notify them that you
didn't receive our check. I just need to make sure I have your correct address and telephone
number.
CLICK [View Respondent Info].
RECORD NAME ADDRESS AND WHICH CHECK R DID NOT RECEIVE.
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Refusal
Too busy/no time now
I'm sorry to have caught you at a bad time. I would be happy to call back at a more convenient
time. We have interviewers available morning, evening and weekends and would be happy to
schedule an appointment and have them call you then. When would be a good time for us to
call back?
Tired or did not feel well
I am sorry to hear that. I would be happy to call back in a day or two, if that would be more
convenient. When would be a good time for us to call back?
Not interested
The survey is part of the process to help Job Corps maintain contact with you in order to
follow-up with graduates on your progress after you leave. The information you provide
will help Job Corps meet your needs as well as help design better programs for current
Job Corps students. Also, each time you complete one of these surveys you will be paid
for sharing information about how you're doing. Your opinions are very important. This
is an opportunity for you to have a voice for improving Job Corps.

Confidentiality
Protecting people's privacy is important to us. We have data collection policies and procedures
to ensure that your answers are kept private and confidential. Your name and contact
information is stored in a computer database that is separate from the database that stores the
answers to our questions. All of our computer files are password protected and stored on
secure servers. In addition, all of our staff sign a confidentiality agreement as a condition of
their employment. The information you provide is only used to help improve Job Corps.
Angry about experience/Don’t think surveys are worth doing
Job Corps is interested in the insights and opinions of all former students, including those who
didn't like everything about their experience in the program. You can help Job Corps become a
better program for other young people if you will share your experiences by completing this
survey. We really are interested in everyone's opinions. It is important that Job Corps hear
from students with different opinions about the services they received.

I don’t think this applies to me

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Job Corps is interested in hearing from everyone who exited the program.
Job Corps may define graduation differently then how you may be thinking about it. You don't
have to go through a graduation ceremony or receive a diploma from Job Corps to be
considered a Job Corps graduate. You are listed as a person that Job Corps believes met the
qualifications to be considered a Job Corps completer.
IF NECESSARY EXPLAIN QUALIFICATIONS: Completion of either the vocational training
requirements, the GED or both is how Job Corps defines a graduate.
I did not get paid
The Job Corps Data Center had some problems in the past with getting checks sent to some of
our respondents. We hope they have fixed those problems. But I can notify them that you
didn't receive our check. I just need to make sure I have your correct address and telephone
number.
CLICK [View Respondent Info].
RECORD NAME ADDRESS AND WHICH CHECK R DID NOT RECEIVE.
Gatekeeper – not interested
We appreciate you sharing your opinions and trying to save our time, but I really do need to
speak directly with even if is not interested in doing the
survey.
Gatekeeper – R Angry at Job Corps
Job Corps is interested in the insights and opinions of all former students, including those who
didn't like everything about their experience in the program. can help Job Corps
become a better program for other young people by sharing experiences by
completing this survey. We are really interested in everyone's opinions. It is important that Job
Corps hear from students with different opinions about the services they receive.
Gatekeeper - No time now
Could I leave our 1-800 number with you in case has 10 minutes to spare? We can
do the survey at convenience. We are open seven days a week from (list times).
record will be in our system for another days.
Close
Survey Completed
Thank you for your help doing the survey. We appreciate your time.

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REVIEW RESPONDENT PHONE NUMBER AND ADDRESS
CLICK ON [Review Respondent Info]
Partial Survey Completed
IF RESPONDENT CANNOT CONTINUE:
I understand you can't finish talking with me now. We would like to finish the survey at
another time that is convenient for you. Can I set up an appointment to call you back?
YES: GO TO APPOINTMENT SCRIPT
CLICK ON [Schedule Appointment]
UPDATE R PHONE NUMBER FOR NEXT CONTACT
CLICK ON [Review Respondent Contact Info]
NO: GO TO CALL RESULTS AND RECORD OUTCOME
CLICK ON [Exit Scripts]
IF YOU CANNOT CONTINUE BECAUSE OF TECHNICAL PROBLEMS:
I'm sorry, we are having problems with our computers today. Can I call back in a few
minutes to finish the survey?
YES: GO TO APPOINTMENT SCRIPT
CLICK ON [Schedule Appointment]
UPDATE R PHONE NUMBER FOR NEXT CONTACT
CLICK ON [Review Respondent Contact Info]
NO: GO TO CALL RESULTS AND RECORD OUTCOME
CLICK ON [Exit Scripts]
Respondent is out of window

CLICK ON [Exit Scripts] REVIEW RESP CONTACT INFO
If Quarter 2:
Thank you for calling us to complete the Job Corps survey. Unfortunately, your eligibility
to participate in the first round of surveys has expired. But you are eligible to
participate in another survey we are conducting later. We would like to call you in
about 6 months to complete a 10 to 15 minutes survey with you. At that time you will
receive $20 for your participation in the survey. So that we can reach you when you
become eligible, I would like to update our records so that we can contact you.
If Quarter 4:
Job Corps would like to thank you for calling to complete the survey. Unfortunately,
your eligibility to take the survey has passed. We wish you the best of luck in the future
and again, thank you.
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Respondent is out of window (alternate contact)
Thanks for calling. We contacted you because we were trying to locate for a survey we are conducting for Job Corps. eligibility for this particular
survey has expired
If Quarter 2 add:
but we would like to contact in about < number of months> to complete a
survey. will be paid to complete the survey at that time.
Do you have a current telephone number for ?
YES: UPDATE RESPONDENT CONTACT INFO
CLICK ON REVIEW RESP CONTACT INFO
NO: GO ON
Do you have any information about that may help us locate ?
YES: CLICK ON [Exit Scripts], CODE CALL RESULT, AND VERIFY CONTACT
AND RESPONDENT INFO
NO: Okay, Thanks for calling.

Review Contacts

If Quarter 2:
We will be contacting you again in about six months to see how things are going with
you then. I want to check your address and telephone number where we can reach you
next time so that Job Corps can mail you a check and thank you for doing this survey.
If Quarter 4
I want to check your address and telephone number so that Job Corps can mail you a
check and thank you for doing this survey.
CLICK ON [Exit Scripts], CODE CALL RESULT, AND VERIFY ALTERNATE CONTACT AND
RESPONDENT INFO

Employer
Introduction
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Hello, my name is with . We are trying to reach about a short telephone survey we are conducting with former Job
Corps students. Our records show that may have worked there.
PAUSE FOR RESPONSE.
May I leave a message to call us?
IF YES
Please ask to call <1-800 Number>. If can refer
to case number , it will help us to find quickly in our
computer system. We are open seven days a week. If none of our interviewers are
available, can leave a message along with a phone number
where we can reach . Thank you!
IF NO:
ASK: Does still work there? Thank you for your time
today.

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Job Corps Military Scripts
February 18, 2009

INTERVIEWER: IF AC SAYS R IN MILITARY ASK THESE QUESTIONS. PLEASE ACCEPT DON’T KNOW.
1. Okay, I want to confirm that is currently in the military. Is that correct?
___Yes

___No

___Unknown

___No Answer

2. Do you know what branch of the military is in? [check one]
___ Air Force
___ Air Force Reserve
___ Air National Guard
___ Army
___ Army Reserve

___ Army National Guard
___ Coast Guard
___ Coast Guard Reserve
___Marine Corps
___ Marine Corps Reserve

___Navy
___ Naval Reserve
___ Unknown
___ Refused
___ Did not answer

3. Is currently stationed in the U.S. or < he or she> currently overseas?
___ Stationed in U.S.A
___ Overseas

___ Refused
___ Unknown

___Did Not Answer

4. What is your relationship to [As as necessary]
___ Parent
___ Sibling
___ Spouse/Partner
___ Grandparent

___ Other Relative
___ Friend
___ Employer
___ Job Corps Staff

___ Refused
___ Unknown
___ Refused
___ Did not answer

INTERVIEWER: IF R IS IN U.S.A. ASK FOR CURRENT ADDRESS AND PHONE NUMBER. CLICK ON [View
Respondent Info]. IF R IS OVERSEAS: PROBE FOR RETURN DATE. IF RETURN DATE IS BEFORE END OF
SURVEY WINDOW, SCHEDLE CALL BACK. IF RETURN DATE IS AFTER END OF SURVEY WINDOW, RECORD
“R NOT AVAILABE IN SURVEY WINDOW” CALL RESULT.

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Job Corps Employer/School Verification Scripts
February 18, 2009

Employer/School Scripts
Introduction
Hello, my name is , and I am calling from on behalf of Job
Corps. May I speak to at ?
IF AVAILABLE: GO TO REASON CALLING BELOW
IF NOT AVAILABLE - ASK IF SOMEONE ELSE CAN HELP
Is there someone else who may be able to answer a few questions about ?
IF NOT, ASK WHEN YOU CAN CALL BACK. Is there a good time to reach him/her
- GO TO THE APPOINTMENT SCREEN.
IF UNAVAILABLE TO COMPLETE SURVEY AT THIS TIME: If this is a bad time for you we
can fax a copy of the survey. May I have your fax number please? Thank you.
Please complete and return the fax to us by at .
RECORD OUTCOME IN CALL RESULT. ENTER ID INFORMATION ON PAPER SURVEY AND
FAX TO .
IF NO: THANK PERSON AND HANG UP AND RECORD OUTCOME IN CALL RESULTS: Thank you
for your time.
Reason Calling
We are calling on behalf of Job Corps, a national training program for young people. Job Corps is
assessing the effectiveness of its training program by contacting officials
to verify the of .
I have a few questions about that will take about five minutes of your
time. We just want to confirm in our records about
there.
Leave Message
May I leave our toll-free number with you so that he/she can call us? It is .
We are trying to verify this information before . If he/she could call us before then
we would appreciate it very much.
Answer Machine
Hello, my name is . I am calling from " & " for Job Corps. I am
trying to reach May I speak to .

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Please ask him/her to call me at the toll free number, before .
Thank you.
Close
If there is more than one survey for this respondent:
THERE ARE TWO POSSIBLE EMPLOYER/SCHOOL VERIFICATION SURVEYS FOR THIS RESPONDENT.
PLEASE CHECK THE CALL HISTORY FOR THE COMPLETION OF ANOTHER SURVEY. IF ANOTHER
SURVEY WAS COMPLETED, CODE THIS SURVEY AS COMPLETED (10) IN THE CALL HISTORY
IF ANOTHER SURVEY HAS NOT BEEN COMPLETED YET, CODE THIS SURVEY AS PARTIAL
COMPELTE (12) IN THE CALL HISTORY
For all cases
That is all the information we need. We appreciate your time.

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