Voice of Veteran (VOV) Continuous Measurement Surveys

Forms and Documents

Document Name	Status
Public Comment Response.pdf Supplementary Document	2016-12-19
VBA_LOB_Non Response Bias Reports_ VRE_12.04.15 Final1.pdf Supplementary Document	2016-12-19
VBA_LOB_Non Response Bias Reports_VRE Non Participant_12.03.15 Final1.pdf Supplementary Document	2016-12-19
VBA_VOV LOB_Pension_FY15 NonResponse Bias Report_12.03.15 Final1.pdf Supplementary Document	2016-12-19
VBA_VOV LOB_FY15 LGY NRB_12.03.15 Final1.pdf Supplementary Document	2016-12-19
VBA_LOB_Non Response Bias Reports_Education_12.03.15 Final1.pdf Supplementary Document	2016-12-19
VBA 2015 Compensation 12.04.15 Final1.pdf Supplementary Document	2016-12-19
Results FY15 LOB Tracking Scorecard_10.08.xlsx Supplementary Document	2016-12-19
VBA_VOV_LOB_FY 2017 Methodology and Sample Plan_DV1_12.19.16_clean.docx Supplementary Document	2016-12-19
60-day FRN - 2900-0782 (2016).pdf Supplementary Document	2016-11-15
VA-2016-VACO-0001-0152.pdf Supplementary Document	2016-11-14
VE Non Substantial Change White Paper Generic Clearance (1-5-16) 1.2.docx Justification for No Material/Nonsubstantive Change	2016-03-22
VBA_VOV Tracking_OMB Supporting Statement A_FV_01.17.17.Clean.docx Supporting Statement A	2017-01-17
VBA_VOV Tracking_OMB Supporting Statement B_F.docx Supporting Statement B	2016-09-01
NOA Response_Assessment_5_3_13final.docx Supplementary Document	2013-05-03
VBA_VOV Benchmark Overview_OMB Response_6.7.12.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VRE Servicing_06 27 12_final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VRE Enrollment_6 27 12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VR&E Escaped Beneficiary_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_SAH Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Pension Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_LGY Enrollment_06.27.12 final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Education Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Education Enrollment_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Compensation Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_C&P Enrollment_06.27.final.xlsx Supplementary Document	2012-07-09

IC Document Collections

IC ID	Document Title	Status
220591	Vocational Rehabilitation & Employment (VRE) Servicing Survey Instrument Other-Electronic Survey Instrument	Modified
220590	Vocational Rehabilitation & Employment (VRE) Enrollment Survey Other-Mail Survey Instrument	Modified
220589	Education Servicing Survey Other-Electronic Survey Instrument	Modified
220588	Education Enrollment Survey Other-Electronic Survey Instrument	Modified
220587	Loan Guaranty (LGY) Home Loan Survey Other-Survey Instrument	Modified
220586	Specialty Adapted Housing (SAH) Servicing Survey Other-Survey Instrument	Modified
220585	Pension Servicing Survey Other-Survey Instrument	Modified
220584	Pension Enrollment Survey Other-Electronic Survey Instrument	Modified
220583	Compensation Servicing Survey Other-Electronic Survey Instrument	Modified
220580	Vocational Rehabilitation & Employment (VRE) Non-Participant Survey Other-Electronic Survey Instrument	Modified
203010	Compensation Enrollment Survey Other-Electronic Survey Instrument	Modified

ICR Details

OMB Control No: 2900-0782	ICR Reference No: 201606-2900-003
Status: Historical Active	Previous ICR Reference No: 201603-2900-007
Agency/Subagency: VA	Agency Tracking No: VBA-BAS-YM
Title: Voice of Veteran (VOV) Continuous Measurement Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/27/2017
	Date Received in OIRA: 01/17/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2020	36 Months From Approved	06/30/2017
Responses	130,800	0	130,800
Time Burden (Hours)	32,700	0	32,700
Cost Burden (Dollars)	0	0	0

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Abstract: Voice of Veteran (VOV) Continuous Measurement Surveys will be used primarily to measure customer satisfaction from the Veterans and their dependents.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 66328	09/27/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 94485	12/23/2016
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
Compensation Enrollment Survey
Compensation Servicing Survey
Education Enrollment Survey
Education Servicing Survey
Vocational Rehabilitation & Employment (VRE) Servicing Survey Instrument
Vocational Rehabilitation & Employment (VRE) Non-Participant Survey
Specialty Adapted Housing (SAH) Servicing Survey
Pension Enrollment Survey
Loan Guaranty (LGY) Home Loan Survey
Vocational Rehabilitation & Employment (VRE) Enrollment Survey
Pension Servicing Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	130,800	130,800	0	0	0	0
Annual Time Burden (Hours)	32,700	32,700	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $4,577,543

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/17/2017

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