Social Security Administration (SSA) Post-Call Survey

Generic Clearance of Customer Satisfaction Surveys

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Document Name Document Type
Post Call Survey.doc Other-Post-Call Survey
SSA Post-Call Survey Description (revised).docx SSA Post-Call Survey Documentation IC Document

Information Collection (IC) Details

IC Title:	Social Security Administration (SSA) Post-Call Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Required to Obtain or Retain Benefits

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Post-Call Survey			Post Call Survey.doc		No		Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 3,840,000	Number of Respondents for Small Entity: 0

Affected Public: Federal Government

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,840,000	3,840,000
Annual IC Time Burden (Hours)	320,000	320,000
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
SSA Post-Call Survey Documentation	SSA Post-Call Survey Description (revised).docx	04/20/2016

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.