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OMB#1205-0421
Expires: 6/30/2015
Ver. 1/2015
O=000000 C=000000 B=00000
Occupation Title
Web site username: 000000000000E
Web site password: knowledge000
Some Important Questions
About The Knowledge Required
For Your Occupation
Please return your completed questionnaire in the enclosed envelope to:
RTI Research Operations Center, 5265 Capital Blvd. Raleigh, NC 27616-2925
Sponsored by: The U.S. Department of Labor and the National O*NET Consortium
Persons are not required to respond to this collection of information unless it
Persons
not required
to respond
to this collection
of information
unless
it displays
displays
a are
currently
valid OMB
control number.
Respondents'
obligation
to reply
to
a
currently
valid
OMB
control
number.
Respondents'
obligation
to
reply
to
these
these reporting requirements is voluntary. Public reporting burden for this
reportingofrequirements
voluntary.to
Public
reporting
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collection
information isisestimated
average
25 minutes
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is
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to
average
30
minutes
per
response,
including
including the time for reviewing instructions, and completing and reviewingthe
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of
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collection of information. Send comments regarding this burden estimate or any
Send
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this burden to the U.S. Department of Labor, Office of Workforce Investment,
Attn:
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Attn:
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Project,
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Perkins
O*NET Project, Frances Perkins Building, Mail Stop S4231, 200 Constitution Ave.,
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(OMB
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1205-0421).
Control Number 1205-0421).
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Receipt
5265 Capital Boulevard
5265 Capital
Boulevard
Raleigh,
NC 27616-2925
Raleigh, NC 27616-2925
Instructions for Making Knowledge Ratings
These questions are about work-related areas of knowledge. Knowledge areas are sets of facts
and principles needed to address problems and issues that are part of a job. You will be asked
about a series of different areas of knowledge and how they relate to your current job - that is, the
job you hold now.
Each knowledge area in this questionnaire is named and defined.
For example:
Economics and
Accounting
Knowledge of economic and accounting principles and
practices, the financial markets, banking, and the analysis
and reporting of financial data.
You are then asked two questions about each knowledge area:
A
How important is the knowledge area to the performance of your current job?
For example:
How important is ECONOMICS AND ACCOUNTING knowledge to the
performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Mark your answer by putting an X through the number that represents your answer.
Do not mark on the line between the numbers.
*If you rate the knowledge area as Not Important to the performance of your job, mark the one
[ 1 ] then skip over question B and proceed to the next knowledge area.
B
What level of the knowledge is needed to perform your current job?
To help you understand what we mean by level, we provide you with examples of job-related
activities at different levels. For example:
What level of ECONOMICS AND ACCOUNTING knowledge is needed to
perform your current job?
Answer bill ing questions
from credit card customers
1
2
Develop financial investment
programs for individual clients
3
4
Keep a major corporation’s
financial records
5
6
7
Highest Level
Mark your answer by putting an X through the number that represents your answer.
Do not mark on the line between the numbers.
Knowledge of business and management principles
involved in strategic planning, resource allocation,
human resources modeling, leadership technique,
production methods, and coordination of people and
resources.
1. Administration
and Management
A. How important is ADMINISTRATION AND MANAGEMENT knowledge to the performance of
your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of ADMINISTRATION AND MANAGEMENT knowledge is needed to perform your
current job?
Sign a pay
voucher
1
2
Monitor progress of a project
to ensure timely completion
3
4
Manage a
$10 million company
5
6
7
Highest Level
Knowledge of administrative and clerical procedures
and systems such as word processing, managing files
and records, stenography and transcription, designing
forms, and other office procedures and terminology.
2. Clerical
A. How important is CLERICAL knowledge to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of CLERICAL knowledge is needed to perform your current job?
1
File letters
alphabetically
Type 30 words
per minute
2
3
Organize a storage system for
company forms
4
5
6
7
Highest Level
Knowledge of economic and accounting principles
and practices, the financial markets, banking, and the
analysis and reporting of financial data.
3. Economics and
Accounting
A. How important is ECONOMICS AND ACCOUNTING knowledge to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of ECONOMICS AND ACCOUNTING knowledge is needed to perform your current
job?
Answer billing questions
from credit card customers
1
2
Develop financial investment
programs for individual clients
3
4
Keep a major corporation’s
financial records
5
6
7
Highest Level
Knowledge of principles and methods for showing,
promoting, and selling products or services. This
includes marketing strategy and tactics, product
demonstration, sales techniques, and sales control
systems.
4. Sales and
Marketing
A. How important is SALES AND MARKETING knowledge to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of SALES AND MARKETING knowledge is needed to perform your current job?
1
2
Develop a marketing plan
for a nationwide
telephone system
Call a list of clients
to introduce them to
a new product line
Sell cakes at
a bake sale
3
4
5
6
7
Highest Level
Knowledge of principles and processes for
providing customer and personal services. This
includes customer needs assessment, meeting
quality standards for services, and evaluation of
customer satisfaction.
5. Customer and
Personal Service
A. How important is CUSTOMER AND PERSONAL SERVICE knowledge to the performance of
your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of CUSTOMER AND PERSONAL SERVICE knowledge is needed to perform your
current job?
Process customer
dry-cleaning drop off
1
2
Respond to a citizen’s
request for assistance after a
major disaster
Work as a day care aide
supervising 10 children
3
4
5
6
7
Highest Level
6. Personnel and
Human Resources
Knowledge of principles and procedures for
personnel recruitment, selection, training,
compensation and benefits, labor relations and
negotiation, and personnel information systems.
A. How important is knowledge of PERSONNEL AND HUMAN RESOURCES to the performance
of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of PERSONNEL AND HUMAN RESOURCES knowledge is needed to perform your
current job?
Fill out a medical
claim form
1
2
Design a new personnel
selection and promotion
system for the Army
Interview applicants for
a secretarial position
3
4
5
6
7
Highest Level
Knowledge of raw materials, production processes,
quality control, costs, and other techniques for
maximizing the effective manufacture and distribution
of goods.
7. Production and
Processing
A. How important is knowledge of PRODUCTION AND PROCESSING to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of PRODUCTION AND PROCESSING knowledge is needed to perform your current
job?
Put a computer
back into its
packing materials
1
Manage an international
shipping company
distribution center
Supervise an appliance
assembly line
2
3
4
5
6
7
Highest Level
Knowledge of techniques and equipment for planting,
growing, and harvesting food products (both plant
and animal) for consumption, including storage/
handling techniques.
8. Food Production
A. How important is knowledge of FOOD PRODUCTION to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of FOOD PRODUCTION knowledge is needed to perform your current job?
Operate a
commercial
fishing boat
Keep an herb box
in the kitchen
1
2
3
4
5
Run a
100,000-acre
farm
6
7
Highest Level
Knowledge of circuit boards, processors, chips,
electronic equipment, and computer hardware and
software, including applications and programming.
9. Computers and
Electronics
A. How important is knowledge of COMPUTERS AND ELECTRONICS to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of COMPUTERS AND ELECTRONICS is needed to perform your
current job?
Operate a VCR to
watch a pre -recorded
training tape
1
Create a program to
scan computer disks
for viruses
Use a word processor
2
3
4
5
6
7
Highest Level
Knowledge of the practical application of engineering
science and technology. This includes applying
principles, techniques, procedures, and equipment to
the design and production of various goods and
services.
10. Engineering and
Technology
A. How important is knowledge of ENGINEERING AND TECHNOLOGY to the performance of
your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of ENGINEERING AND TECHNOLOGY is needed to perform your
current job?
Install a door lock
1
2
Plan for the impact
of weather in
designing a bridge
Design a more stable
grocery cart
3
4
5
6
7
Highest Level
Knowledge of design techniques, tools, and principles
involved in production of precision technical plans,
blueprints, drawings, and models.
11. Design
A. How important is knowledge of DESIGN to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of DESIGN is needed to perform your current job?
Draw a straight line
4-3/16 inches long
1
Draw plans for
remodeling a kitchen
2
3
4
Develop detailed plans for a
high-rise office building
5
6
7
Highest Level
Knowledge of materials, methods, and the tools
involved in the construction or repair of houses,
buildings, or other structures such as highways and
roads.
12. Building and
Construction
A. How important is knowledge of BUILDING AND CONSTRUCTION to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of BUILDING AND CONSTRUCTION knowledge is needed to perform your current
job?
Choose the proper type of wood
for adding a deck onto a house
1
2
Fix a plumbing leak
in the ceiling
3
4
Build a high-rise
office tower
5
6
7
Highest Level
Knowledge of machines and tools, including their
designs, uses, repair, and maintenance.
13. Mechanical
A. How important is MECHANICAL knowledge to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of MECHANICAL knowledge is needed to perform your current job?
Replace the filters
in a furnace
1
2
Overhaul an airplane
jet engine
Replace a valve
on a steam pipe
3
4
5
6
7
Highest Level
Knowledge of arithmetic, algebra, geometry, calculus,
statistics, and their applications.
14. Mathematics
A. How important is knowledge of MATHEMATICS to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of MATHEMATICS is needed to perform your current job?
Analyze data to determine
areas with the highest sales
Add two numbers
1
2
3
4
Derive a complex
mathematical equation
5
6
7
Highest Level
Knowledge and prediction of physical principles, laws,
their interrelationships, and applications to
understanding fluid, material, and atmospheric
dynamics, and mechanical, electrical, atomic and
sub-atomic structures and processes.
15. Physics
A. How important is knowledge of PHYSICS to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of PHYSICS knowledge is needed to perform your current job?
Use a crowbar to
pry open a box
1
Calculate water pressure
through a pipe
2
3
Design a cleaner burning
gasoline engine
4
5
6
7
Highest Level
Knowledge of the chemical composition, structure,
and properties of substances and of the chemical
processes and transformations that they undergo.
This includes uses of chemicals and their interactions,
danger signs, production techniques, and disposal
methods.
16. Chemistry
A. How important is knowledge of CHEMISTRY to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of CHEMISTRY knowledge is needed to perform your current job?
Use a common
household bug spray
1
2
Use the proper concentration of
chlorine to purify a water source
3
4
5
Develop a safe
commercial cleaner
6
7
Highest Level
Knowledge of plant and animal organisms and their
tissues, cells, functions, interdependencies, and
interactions with each other and the environment.
17. Biology
A. How important is knowledge of BIOLOGY to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of BIOLOGY knowledge is needed to perform your current job?
Investigate the effects
of pollution on
marine plants and animals
Feed domestic
animals
1
2
3
4
5
Isolate and identify
a new virus
6
7
Highest Level
Knowledge of human behavior and performance;
individual differences in ability, personality, and
interests; learning and motivation; psychological
research methods; and the assessment and
treatment of behavioral and affective disorders.
18. Psychology
A. How important is knowledge of PSYCHOLOGY to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of PSYCHOLOGY knowledge is needed to perform your current job?
Monitor several children
on a playground
1
2
Understand the impact of alcohol
on human responses
3
4
5
Treat a person with
severe mental illness
6
7
Highest Level
Knowledge of group behavior and dynamics, societal
trends and influences, human migrations, ethnicity,
cultures, and their history and origins.
19. Sociology and
Anthropology
A. How important is knowledge of SOCIOLOGY AND ANTHROPOLOGY to the performance of
your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of SOCIOLOGY AND ANTHROPOLOGY is needed to perform your
current job?
Identify two cultures in a
story as being different
1
2
Create a new theory
about the development
of civilizations
Write a pamphlet about
cultural differences
3
4
5
6
7
Highest Level
Knowledge of principles and methods for describing
the features of land, sea, and air masses, including
their physical characteristics, locations,
interrelationships, and distribution of plant, animal,
and human life.
20. Geography
A. How important is knowledge of GEOGRAPHY to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of GEOGRAPHY is needed to perform your current job?
Know the capital of
the United States
1
2
Develop a map of the
world showing mountains,
deserts, and rivers
Identify Turkey
on a world map
3
4
5
6
7
Highest Level
Knowledge of the information and techniques needed
to diagnose and treat human injuries, diseases, and
deformities. This includes symptoms, treatment
alternatives, drug properties and interactions, and
preventive health-care measures.
21. Medicine and
Dentistry
A. How important is knowledge of MEDICINE AND DENTISTRY to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of MEDICINE AND DENTISTRY knowledge is needed to perform your current job?
Use a band -aid
1
Fill a tooth cavity
2
3
4
5
Perform open heart surgery
6
7
Highest Level
Knowledge of principles, methods, and procedures for
diagnosis, treatment, and rehabilitation of physical
and mental dysfunctions, and for career counseling
and guidance.
22. Therapy and
Counseling
A. How important is knowledge of THERAPY AND COUNSELING to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of THERAPY AND COUNSELING knowledge is needed to perform your current job?
Put ice on a
sprained ankle
1
2
Provide job counseling
to the unemployed
3
4
Counsel an
abused child
5
6
7
Highest Level
Knowledge of principles and methods for curriculum
and training design, teaching and instruction for
individuals and groups, and the measurement of
training effects.
23. Education and
Training
A. How important is knowledge of EDUCATION AND TRAINING to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of EDUCATION AND TRAINING knowledge is needed to perform your current job?
Show someone
how to bowl
1
2
Lead a quality
improvement seminar
3
4
Design a training program
for new employees
5
6
7
Highest Level
Knowledge of the structure and content of the English
language including the meaning and spelling of
words, rules of composition, and grammar.
24. English
Language
A. How important is knowledge of the ENGLISH LANGUAGE to the performance of your current
job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of ENGLISH LANGUAGE knowledge is needed to perform your current job?
Edit a feature article
in a local newspaper
Write a thank you note
1
2
3
4
Teach a college
English class
5
6
7
Highest Level
Knowledge of the structure and content of a foreign
(non-English) language including the meaning and
spelling of words, rules of composition and grammar,
and pronunciation.
25. Foreign
Language
A. How important is knowledge of a FOREIGN LANGUAGE to the performance of your current
job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of FOREIGN LANGUAGE knowledge is needed to perform your current job?
Say “please”and
“thank you”in a
foreign language
Write an English language
review of a book written
in a foreign language
Ask directions in a
foreign city
1
2
3
4
5
6
7
Highest Level
Knowledge of the theory and techniques required to
compose, produce, and perform works of music,
dance, visual arts, drama, and sculpture.
26. Fine Arts
A. How important is knowledge of FINE ARTS to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of FINE ARTS knowledge is needed to perform your current job?
Play a minor part in a
local theater play
Attend a popular
music concert
1
2
3
Design an artistic display
for a major trade show
4
5
6
7
Highest Level
Knowledge of historical events and their causes,
indicators, and effects on civilizations and cultures.
27. History and
Archeology
A. How important is knowledge of HISTORY AND ARCHEOLOGY to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of HISTORY AND ARCHEOLOGY is needed to perform your current
job?
Take a class
in US History
1
2
3
Determine the age of
bones for placing them
in fossil history
Teach local history
to school children
4
5
6
7
Highest Level
Knowledge of different philosophical systems and
religions. This includes their basic principles, values,
ethics, ways of thinking, customs, practices, and their
impact on human culture.
28. Philosophy and
Theology
A. How important is knowledge of PHILOSOPHY AND THEOLOGY to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of PHILOSOPHY AND THEOLOGY is needed to perform your current
job?
Watch a TV program
on family values
1
2
Understand another culture’s
religious practices
3
4
Compare the teachings
of major philosophers
5
6
7
Highest Level
Knowledge of relevant equipment, policies,
procedures, and strategies to promote effective local,
state, or national security operations for the
protection of people, data, property, and institutions.
29. Public Safety
and Security
A. How important is PUBLIC SAFETY AND SECURITY knowledge to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of PUBLIC SAFETY AND SECURITY knowledge is needed to perform your current
job?
Inspect a building site
for safety violations
Use a seatbelt
1
2
3
4
Command a military
operation
5
6
7
Highest Level
Knowledge of laws, legal codes, court procedures,
precedents, government regulations, executive
orders, agency rules, and the democratic political
process.
30. Law and
Government
A. How important is knowledge of LAW AND GOVERNMENT to the performance of your current
job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of knowledge of LAW AND GOVERNMENT is needed to perform your current job?
Prepare documents and
title papers for the
purchase of a new house
Register to vote in
a national election
1
2
3
4
Serve as a judge
in a federal court
5
6
7
Highest Level
31. Telecommunications
Knowledge of transmission, broadcasting,
switching, control, and operation of
telecommunications systems.
A. How important is knowledge of TELECOMMUNICATIONS to the performance of your current
job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of TELECOMMUNICATIONS knowledge is needed to perform your current job?
Dial a phone
1
Install a satellite
TV dish
Develop a new, world-wide
telecommunications network
2
3
4
5
6
7
Highest Level
Knowledge of media production, communication, and
dissemination techniques and methods. This includes
alternative ways to inform and entertain via written,
oral, and visual media.
32. Communications
and Media
A. How important is knowledge of COMMUNICATIONS AND MEDIA to the performance of your
current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of COMMUNICATIONS AND MEDIA knowledge is needed to perform your current
job?
Write a
thank you note
1
2
3
Be a radio
disk jockey
Write a novel
4
5
6
7
Highest Level
Knowledge of principles and methods for moving
people or goods by air, rail, sea, or road, including the
relative costs and benefits.
33. Transportation
A. How important is knowledge of TRANSPORTATION to the performance of your current job?
Not
Important*
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
* If you marked Not Important, skip LEVEL below and go on to the next knowledge area.
B. What level of TRANSPORTATION knowledge is needed to perform your current job?
Steer a large
freighter through a
busy harbor
Ride a train
to work
1
2
3
4
5
Control air traffic
at a busy airport
6
7
Highest Level
PLEASE CONTINUE ON NEXT PAGE
Instructions for Completing Education and Training Questions
In these questions, you are asked about the education and experience requirements for
this job. Please read each question carefully and mark your answer by putting an X in the
box beside your one best answer.
REQUIRED LEVEL OF EDUCATION
34.
If someone were being hired to perform this job, indicate the level of
education that would be required (please check only one box):
(Note that this does not mean the level of education that you personally have achieved.)
Less than a High School Diploma
High School Diploma – or the equivalent (for example, GED)
Post-Secondary Certificate - awarded for training completed after high
school (for example, in agriculture or natural resources, computer services,
personal or culinary services, engineering technologies, healthcare,
construction trades, mechanic and repair technologies, or precision
production)
Some College Courses
Associate's Degree (or other 2-year degree)
Bachelor's Degree
Post-Baccalaureate Certificate - awarded for completion of an organized
program of study; designed for people who have completed a Baccalaureate
degree but do not meet the requirements of academic degrees carrying the
title of Master.
Master's Degree
Post-Master's Certificate - awarded for completion of an organized
program of study; designed for people who have completed a Master's
degree but do not meet the requirements of academic degrees at the
doctoral level.
First Professional Degree - awarded for completion of a program that
o requires at least 2 years of college work before entrance into the
program,
o includes a total of at least 6 academic years of work to complete, and
o provides all remaining academic requirements to begin practice in a
profession.
Doctoral Degree
Post-Doctoral Training
35.
If someone were being hired to perform this job, how much RELATED WORK
EXPERIENCE would be required? (That is, having other jobs that prepare the
worker for the job.)
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 6 years
Over 6 years, up to and including 8 years
Over 8 years, up to and including 10 years
Over 10 years
36.
If someone were being hired to perform this job, how much ON-SITE OR INPLANT TRAINING would be required? (That is, organized classroom study
provided by the employer.)
None
Up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 10 years
Over 10 years
37.
If someone were being hired to perform this job, how much ON-THE-JOB
TRAINING would be required? (That is, serving as a learner or trainee on the job
under instruction of a more experienced worker.)
None or short demonstration
Anything beyond short demonstration, up to and including 1 month
Over 1 month, up to and including 3 months
Over 3 months, up to and including 6 months
Over 6 months, up to and including 1 year
Over 1 year, up to and including 2 years
Over 2 years, up to and including 4 years
Over 4 years, up to and including 10 years
Over 10 years
38.
If someone were being hired to perform this job, how important would it be to
hold a job-related professional certification?
Not important
Somewhat important
Important
Very important
Extremely important
39.
How important is it to have completed a job-related apprenticeship to
successfully perform this job?
Not important
Somewhat important
Important
Very important
Extremely important
Instructions for Making Work Style Ratings
These questions are about work styles. A Work Style is a personal characteristic
that can affect how well someone does a job. You will be asked about a series of
different work styles and how they relate to your current job – that is, the job you
hold now.
First, each work style is named and defined. For example:
Job requires accepting criticism and dealing calmly
and effectively with high-stress situations.
Stress Tolerance
Then you are asked How important is this characteristic to the performance of
your current job? For example:
How important is STRESS TOLERANCE to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Mark your answer by putting an X through the number that represents your answer.
Do not mark on the line between the numbers.
40. Achievement/Effort
Job requires establishing and maintaining
personally challenging achievement goals and
exerting effort toward mastering tasks.
How important is ACHIEVEMENT/EFFORT to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires persistence in the face of
obstacles.
41. Persistence
How important is PERSISTENCE to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires a willingness to take on
responsibilities and challenges.
42. Initiative
How important is INITIATIVE to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires a willingness to lead, take charge,
and offer opinions and direction.
43. Leadership
How important is LEADERSHIP to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires being pleasant with others on
the job and displaying a good-natured,
cooperative attitude.
44. Cooperation
How important is COOPERATION to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
45. Concern for Others
Job requires being sensitive to others' needs
and feelings, and being understanding and
helpful to others on the job.
How important is CONCERN FOR OTHERS to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
46. Social Orientation
Job requires preferring to work with others
rather than alone, and being personally
connected with others on the job.
How important is SOCIAL ORIENTATION to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires maintaining composure, keeping
emotions in check, controlling anger, and
avoiding aggressive behavior, even in very
difficult situations.
47. Self-Control
How important is SELF-CONTROL to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
48. Stress Tolerance
Job requires accepting criticism and dealing
calmly and effectively with high-stress
situations.
How important is STRESS TOLERANCE to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
49. Adaptability/Flexibility
Job requires being open to change (positive
or negative) and to considerable variety in
the workplace.
How important is ADAPTABILITY/FLEXIBILITY to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires being reliable, responsible, and
dependable, and fulfilling obligations.
50. Dependability
How important is DEPENDABILITY to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
51. Attention to Detail
Job requires being careful about details and
thorough in completing tasks.
How important is ATTENTION TO DETAIL to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires being honest and ethical.
52. Integrity
How important is INTEGRITY to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires developing one's own ways of
doing things, guiding oneself with little or no
supervision, and depending on oneself to get
things done.
53. Independence
How important is INDEPENDENCE to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Job requires creativity and alternative
thinking to develop new ideas for and
answers to work-related problems.
54. Innovation
How important is INNOVATION to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
55. Analytical Thinking
Job requires analyzing information and using
logic to address work-related issues and
problems.
How important is ANALYTICAL THINKING to the performance of your current job?
Not
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
1
2
3
4
5
Specific Tasks Performed on Your Job
Instructions: Please read the following position description and then answer the question
that follows it by marking an X in the appropriate box below.
Sales Managers
Plan, direct, or coordinate the actual distribution or movement of a product or service to the
customer. Coordinate sales distribution by establishing sales territories, quotas, and goals
and establish training programs for sales representatives. Analyze sales statistics gathered
by staff to determine sales potential and inventory requirements and monitor the
preferences of customers.
Which of the following best describes how closely this description matches the duties
and responsibilities of your current job?
It describes almost exactly what I do.
Most of it matches, but there are a few things that don't match what I do.
Some things match, but most of it does not match what I do.
It does not at all describe what I do.
Please proceed to the next page.
Specific Tasks Performed on Your Job (continued)
Instructions: The next section presents a list of tasks. A task is an action or set of actions
performed together to accomplish an objective. This list is specific to the job you are
describing.
For each task, please make the following three ratings: Relevance, Frequency, and
Importance. These ratings are described as follows:
RELEVANCE. If the task is NOT RELEVANT at all to performance on the job, mark
through the "0" in the NOT RELEVANT column. Carefully read the task before deciding
whether it is RELEVANT or NOT RELEVANT to this job. If you select the "0" in the NOT
RELEVANT column, however, there is no need to complete the IMPORTANCE and
FREQUENCY ratings described below. If the task is part of this job, rate IMPORTANCE
and FREQUENCY.
FREQUENCY. (Do not complete if NOT RELEVANT was selected.) Ask yourself, "How
often is this task performed on this job?" For example,"Interact with potential customers" is
a task that an employee in one job might perform only "once per week or less," but an
employee in another job might perform "hourly or more often."
Rate the FREQUENCY with which a task is performed by marking through the appropriate
number, from 1 (indicating that the task is performed once per year or less often) to 7
(indicating that the task is performed hourly or more often) on the FREQUENCY scale.
IMPORTANCE. (Do not complete if NOT RELEVANT was selected.) Ask yourself,
"How important is this task to performance on this job?" For example, "Develop objectives
and strategies to guide the organization" might be very important for an employee in one job,
but less important for another job. For the second job, however, "Provide performance
feedback to subordinates" might be very important.
Rate importance of the task for performance on the job by marking through the appropriate
number, from 1 (indicating that the task is of no importance) to 5 (indicating that the task is
extremely important) on the IMPORTANCE scale.
Please proceed to the next page.
More than once per year
More than once per month
More than once per week
Daily
Several times per day
Not Important
Somewhat Important
Important
Very Important
Extremely Important
1. Direct and coordinate
activities involving sales of
manufactured products,
services, commodities, real
estate or other subjects of
sale.
0
1
2
3
4
5
6
7
1
2
3
4
5
2. Resolve customer
complaints regarding sales
and service.
0
1
2
3
4
5
6
7
1
2
3
4
5
3. Determine price schedules
and discount rates.
0
1
2
3
4
5
6
7
1
2
3
4
5
4. Advise dealers and
distributors on policies and
operating procedures to
ensure functional
effectiveness of business.
0
1
2
3
4
5
6
7
1
2
3
4
5
5. Direct, coordinate, and
review activities in sales
and service accounting and
record-keeping, and in
receiving and shipping
operations.
0
1
2
3
4
5
6
7
1
2
3
4
5
6. Oversee regional and local
sales managers and their
staffs.
0
1
2
3
4
5
6
7
1
2
3
4
5
7. Review operational records
and reports to project sales
and determine profitability.
0
1
2
3
4
5
6
7
1
2
3
4
5
8. Monitor customer
preferences to determine
focus of sales efforts.
0
1
2
3
4
5
6
7
1
2
3
4
5
Hourly or more often
Once per year or less
Importance
Not Relevant
Frequency
More than once per year
More than once per month
More than once per week
Daily
Several times per day
Not Important
Somewhat Important
Important
Very Important
Extremely Important
9. Direct clerical staff to keep
records of export
correspondence, bid
requests, and credit
collections, and to maintain
current information on
tariffs, licenses, and
restrictions.
0
1
2
3
4
5
6
7
1
2
3
4
5
10. Represent company at
trade association meetings
to promote products.
0
1
2
3
4
5
6
7
1
2
3
4
5
11. Plan and direct staffing,
training, and performance
evaluations to develop and
control sales and service
programs.
0
1
2
3
4
5
6
7
1
2
3
4
5
12. Direct foreign sales and
service outlets of an
organization.
0
1
2
3
4
5
6
7
1
2
3
4
5
13. Assess marketing potential
of new and existing store
locations, considering
statistics and expenditures.
0
1
2
3
4
5
6
7
1
2
3
4
5
14. Prepare budgets and
approve budget
expenditures.
0
1
2
3
4
5
6
7
1
2
3
4
5
15. Visit franchised dealers to
stimulate interest in
establishment or expansion
of leasing programs.
0
1
2
3
4
5
6
7
1
2
3
4
5
Hourly or more often
Once per year or less
Importance
Not Relevant
Frequency
More than once per year
More than once per month
More than once per week
Daily
Several times per day
Not Important
Somewhat Important
Important
Very Important
Extremely Important
16. Confer with potential
customers regarding
equipment needs and
advise customers on types
of equipment to purchase.
0
1
2
3
4
5
6
7
1
2
3
4
5
17. Confer or consult with
department heads to plan
advertising services and to
secure information on
equipment and customer
specifications.
0
1
2
3
4
5
6
7
1
2
3
4
5
Hourly or more often
Once per year or less
Importance
Not Relevant
Frequency
Once per year or less
More than once per year
More than once per month
More than once per week
Daily
Several times per day
Hourly or more often
Not Important
Somewhat Important
Important
Very Important
1.
0
1
2
3
4
5
6
7
1
2
3
4 5
2.
0
1
2
3
4
5
6
7
1
2
3
4 5
3.
0
1
2
3
4
5
6
7
1
2
3
4 5
4.
0
1
2
3
4
5
6
7
1
2
3
4 5
5.
0
1
2
3
4
5
6
7
1
2
3
4 5
Extremely Important
Not Relevant
Frequency
Importance
Additional Relevant Tasks
Please write in additional
relevant tasks and provide a
rating.
Information About You
Many workers are being asked to complete this survey. Your answers to these
questions will help us know that workers with differing amounts of experience and
different backgrounds are included.
Please read each question carefully and mark your answer by putting an X in the
box beside your answer, or by writing an answer on the line provided.
1.
What is the title of your current job? (PLEASE PRINT)
2.
For how long have you worked at this job? (Mark one box)
Ten years or more
At least 6 years, but less than 10 years
At least 3 years, but less than 6 years
At least 1 year, but less than 3 years
At least 3 months, but less than 12 months
At least 1 month, but less than 3 months
Less than 1 month
3.
In your current job, are you employed by (Mark one box)
Government
Private for-profit company
Nonprofit organization including tax exempt
and charitable organizations
Self-employed
Family business
4.
If you are working in the family business, is this business
incorporated?
Yes
No
Not working in a family business
5.
In what year were you born?
___ ___ ___
6.
Are you male or female? (Mark one box)
Male
Female
7.
Are you Hispanic or Latino? (Mark one box)
Yes
No
8.
What is your race? (Mark one or more boxes)
American Indian or Alaska Native
Asian
Black or African American
Native Hawaiian or Other Pacific Islander
White
___
9.
Indicate the highest level of education that you have completed (please
check only one box):
Less than a High School Diploma
High School Diploma – or the equivalent (for example, GED)
Post-Secondary Certificate - awarded for training completed after high
school (for example, in agriculture or natural resources, computer services,
personal or culinary services, engineering technologies, healthcare,
construction trades, mechanic and repair technologies, or precision
production)
Some College Courses
Associate's Degree (or other 2-year degree)
Bachelor's Degree
Post-Baccalaureate Certificate - awarded for completion of an
organized program of study; designed for people who have completed
a Baccalaureate degree but do not meet the requirements of academic
degrees carrying the title of Master.
Master's Degree
Post-Master's Certificate - awarded for completion of an organized
program of study; designed for people who have completed a Master's
degree but do not meet the requirements of academic degrees at the
doctoral level.
First Professional Degree - awarded for completion of a program that
o
requires at least 2 years of college work before entrance into the
program,
o
includes a total of at least 6 academic years of work to complete,
and
o
provides all remaining academic requirements to begin practice in a
profession.
Doctoral Degree
Post-Doctoral Training
Yes
10.
Are you deaf or do you have serious difficulty hearing? .........
11.
Are you blind or do you have serious difficulty seeing even
when wearing glasses? ...............................................................
12a.
Because of a physical, mental, or emotional condition,
do you have serious difficulty concentrating, remembering,
or making decisions? .................................................................
b. Do you have serious difficulty walking or climbing stairs? .....
c. Do you have difficulty dressing or bathing? .............................
13.
Because of a physical, mental, or emotional condition,
do you have difficulty doing errands alone such
as visiting a doctor’s office or shopping? ................................
No
Your Professional Certifications
1.
Please write the names of job-related professional certifications that you have earned:
a.________________________________________________________________
b.________________________________________________________________
c.________________________________________________________________
d.________________________________________________________________
e.________________________________________________________________
Your Apprenticeship Certificates
2. Please write the names of job-related apprenticeship programs that you have completed:
a.__________________________________________________________
b.__________________________________________________________
c.___________________________________________________________
d.___________________________________________________________
e.___________________________________________________________
Your Association Memberships
Finally, we would like to know about the professional associations to which you belong.
1. Are you currently a member of the following job-related association(s)? (Please
respond for each association listed.)
Association of Sales Administration Managers
Yes
No
(14055)
Association of Sales and Marketing Companies
Yes
No
(14056)
North American Industrial Representatives Association
Yes
No
(14169)
Professional Sales Association
Yes
No
(14173)
Sales and Marketing Executives International, Inc.
Yes
No
(14177)
2. Please write in the names of any job-related associations to which you belong that are
not listed above:
a.
b.
c.
Thank you so much for your participation in the O*NET Data Collection Program. We
appreciate the time and effort you have taken to answer these questions.
Please make any comments about the survey or the O*NET Data Collection Program in general
in the space below.
| File Type | application/pdf |
| File Title | Microsoft Word - Appendix Covers 2.doc |
| File Modified | 2015-06-03 |
| File Created | 2005-01-20 |