Form 1 NLM Main Website Satisfaction Survey Instrument

OMB Control Number: 0925-0648
Expiration Date: 03/31/2018
Public reporting burden for this collection of information is estimated to average 1 minute per response,
including the time for reviewing instructions, searching existing data sources, gathering and maintaining
the data needed, and completing and reviewing the collection of information. An agency may not conduct
or sponsor, and a person is not required to respond to, a collection of information unless it displays a
current valid OMB control number. Send comments regarding this burden estimate or any other aspect of
this collection of information, including suggestions for reducing this burden, to NIH, Project clearance
Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648). Do not
return the completed form to this address.

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NLM Google Survey for NLM Site Search Satisfaction Rating
One of the following sets of custom questions will be presented to a search result page visitor:
Question Set 1

1. Did you find what you were looking for?
[Multiple choice]
a) Yes
b) No
c) Partially
d) Don’t know

2. What were you looking for?
[Free text response]
Question Set 2
1. How helpful were these search results to you?
[5 star rating selection from “Not helpful” to “Very helpful”]
2. What is your role?
[free text response, with help text: “student, patient, researcher”]
Question Set 2b

2. How helpful were these search results to you?
[5 star rating selection from “Not helpful” to “Very helpful”]
2. What is your role?
[Multiple choice]
a) Patient, friend, family, or general public
b) Student
c) Healthcare professional
d) Researcher or educator
e) Librarian or information professional
f) Other
Question Set 3
1. How satisfied were you with your search results?
[5 star rating selection from “Not Satisfied” to “Very Satisfied”]

3. How can we improve the search results?
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[Free text response]

Screenshot of the OMB Burden Statement included at the bottom of an NLM Main search result page:

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