Form 1 NLM NCBI CT.gov Website User Survey Instrument

OMB Control Number: 0925-0648

Expiration Date: March 31, 2018

Public reporting burden for this collection of information is estimated to average 45 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648). Do not return the completed form to this address.

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NCBI ClinicalTrials.gov website user interview script

Introduction

My name is xxxxxxxx, my colleagues are, xxxxxxxxx. We are part of a team working on a project to better understand the needs of people who use NLM NCBI ClinicalTrials.gov website.

We’re talking to researchers and others to better understand their experiences working with these resources in the context of the work they do.

Questions

1. What kind of work do you do?

2. What typically brings you to ClinicalTrials.gov?

3. Talk me through the last time you used ClinicalTrials.gov?

4. When you see this site, what are you thinking

5. Is this the first time you are seeing it?

6. How does the site make you feel?

   1. Why?

7. Talk me through how you would use this to find a study for [depending on role: yourself, or a friend/a patient]. What would you do next?

8. What do you expect will happen?

9. What are you thinking now?

10. What did that button mean to you? How about that one?

Possible additional follow-up questions:

1. What were your impressions of the labels or text you saw in the earlier prototypes?

2. Were there any labels, language, text that stood out as being particularly clear or confusing?

3. Are there things you expected to find that were not available?

4. Is the visit to this website important to you in the context of your work? If so, can you elaborate?

5. Did your visit to the website solve the problem or answer question you initially had?

6. Does the use of this website fit into a specific workflow of yours?

7. Do you have examples of other tools you use in conjunction with this website?

Thank you for your time!