1 2 General CTSU Website Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

Attachment 2 General CTSU Website Survey

CTSU Website Customer Satisfaction Surveys

OMB: 0925-0648

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OMB No.: 0925-0648

Expiration Date: 03/31/2018

Collection of this information is authorized by The Public Health Service Act, Section 411 (42 USC 285a). Rights of study participants are protected by The Privacy Act of 1974. Participation is voluntary, and there are no penalties for not participating or withdrawing from the study at any time. Refusal to participate will not affect your benefits in any way. The information collected in this study will be kept private to the extent provided by law. Names and other identifiers will not appear in any report of the study. Information provided will be combined for all study participants and reported as summaries. This survey is available to the CTSU members’ website users upon login to the members’ website so that we can improve the website.


Public reporting burden for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648). Do not return the completed form to this address.





















General CTSU Website Survey Questions


  1. Why did you visit CTSU website today? (Choose all that apply)

  • Protocol Updates

  • LPO Updates

  • Dashboard

  • Regulatory (Site Registration, Protocol Requirement, Regulatory Submission)

  • Oncology Patient Enrollment Network (OPEN)

  • RAVE/DQP

  • Education & Resources

  • Roster Update Management System (RUMS)

  • National Coverage Analysis (NCA)/Funding Forms

  • News and Announcements

  • Bi-monthly Broadcast

  • Reports


  1. Do you use the CTSU members’ website Dashboard Tab when logged into the CTSU members’ website?

  • Yes

  • No

  • Not Sure

If no, enter your reason(s)?

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  1. How familiar are you with the Dashboard Tab features?

  • Extremely familiar

  • Very familiar

  • Moderately familiar

  • Slightly familiar

  • Not at all familar


  1. Which current Dashboard portlets meet your needs? (Choose all that apply)

  • Site Accrual Report

  • In-Progress Enrollments

  • Multi-Step Enrollments

  • Rave Study Access

  • Protocol Updates

  • Site Registrations

  • Unviewed DSNs

  • Federation Access

  • CTEP Status Notifications

  • Newly Posted Protocols

  • Protocol Accrual Summary

  • Expiring IRB Approvals

  • CTEP Profile

  • CIRB Site Approval

  • Not Applicable/None of these


  1. What new type of portlet option would you like to see on the Dashboard?

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  1. How satisfied are you with the Dashboard Tab?

  • Extremely satisfied

  • Somewhat satisfied

  • Neither satisfied or dissatisfied

  • Somewhat dissatisfied

  • Very dissatisfied


  1. What would you like to see on your home page?


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  1. Do you ever access accrual reports on the CTSU website?

  • Yes

  • No

  • Not sure


If yes, enter the name of the report(s):

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  1. How familiar are you with the Education and Resources Tab resources?

  • Extremely familiar

  • Very familiar

  • Moderately familiar

  • Slightly familiar

  • Not at all familar


  1. Which current Education and Resources Tab resources do you use? (Choose all that apply)

  • My Protocols

  • My Favorites

  • Experimental Therapeutics Clinical Trials Network (ETCTN) Program

  • CTSU Operations Information

  • Researcher Resources

  • Educational Presentations and Webinars

  • Protocol Specific Materials

  • Site Advisory Panel

  • Frequently Asked Questions (FAQs)

  • Glossary and Acronyms

  • Not Applicable/None of these



  1. Do you find what you are looking for when you visit this website?

  • Yes

  • No

  • Sometimes

  • Never

  • Not Sure

  • NA – First time visiting



  1. Overall, how satisfied are you with the overall ease of navigating the CTSU webite?

  • Extremely satisfied

  • Somewhat satisfied

  • Neither satisfied or dissatisfied

  • Somewhat dissatisfied

  • Very dissatisfied


  1. Provide any feedback that was not covered in this survey that you think might help improve the CTSU website.

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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorDemetrius Williams
File Modified0000-00-00
File Created2021-01-22

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