Form 1 LRP Survey for Applicants Form B- Screenshot

NIH Loan Repayment Programs Post-Application
Survey for Applicants Form B

OMB# 0925-0648
Expiration Date: 03/2018

Public reporting burden for this collection of information is estimated to be 4 minutes, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and
completing and reviewing the collection of information. An agency may not conduct or sponsor, and a
person is not required to respond to, a collection of information unless it displays a valid OMB control
number. Send comments regarding this burden estimate or any other aspect of this collection of
information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705
Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648). Do not return the
completed form to this address.
* 1. This survey is voluntary and asks for opinions only about your experience with the NIH Loan Repayment
Programs (LRP) Application Process. Please check "Continue" below to start the survey or close your
browser if you do not want to participate in this survey.
Continue

1

NIH Loan Repayment Programs Post-Application
Survey for Applicants Form B

OMB# 0925-0648
Expiration Date: 03/2018

* 2. Please choose the category that best describes you.
You are a first time LRP applicant and have never received an award
You applied to the LRP before but never received an award
You have received at least one LRP award

* 3. To which LRP did you apply?
Clinical Research
Pediatric Research
Contraception and Infertility Research
Health Disparities Research
Clinical Research for Researchers from Disadvantaged Backgrounds

2

4. Some LRP applicants experienced technical problems during the application period. Please indicate
below if you experienced any of these problems. [Choose all that apply]
Finding or clicking the upload button for files like the research plan, etc.
Getting the upload button for files to work
Referee/Recommender/IBO/Mentor contact information couldn't be added easily
NIH systems not validating the Commons ID you entered
Unable to see the Application Status page
Your local internet provider blocked some NIH URLs, including the LRP OAS
There was a delay in sending automated emails to a Referee/Recommender
The Send Again button for automated emails to go to a Referee/Recommender or IBO didn't work
The Submit Application button wasn't available while logged in with your open ID (i.e., not Commons ID)
Unable to change your application/award type or program via the checkbox banner at the top of the application
Other (please specify):

3

NIH Loan Repayment Programs Post-Application
Survey for Applicants Form B

OMB# 0925-0648
Expiration Date: 03/2018

This next set of questions is about the LRP Information Center. The
LRP Information Center, or help desk, is part of the central LRP
administrative office, which runs the LRP application system, conducts
eligibility vetting, and provides contract and loan repayment services to
awardees.
The LRP Information Center *does not* include the LRP Liaisons and
Program Officers located at the various NIH Institutes and Centers.
LRP Liaisons or Program Officers are people you may have contacted
to discuss your research or how your research maps onto the funding
priorities of a particular NIH Institute or Center.
* 5. Did you contact the LRP Information Center with an issue/question before submitting your application?
No
Yes
Don't remember

6. What was the issue/question? If you did this more than one, think about the first contact you made and
the first issue/question you had.

4

NIH Loan Repayment Programs Post-Application
Survey for Applicants Form B

OMB# 0925-0648
Expiration Date: 03/2018

* 7. How did you first contact the LRP Information Center for this issue/question?
Phone
Email
Don't remember

5

NIH Loan Repayment Programs Post-Application
Survey for Applicants Form B

OMB# 0925-0648
Expiration Date: 03/2018

8. On the first phone call, how easy was it to navigate the phone options tree?
Not at All
Easy

Somewhat
Easy

Moderately
Easy

Very
Easy

Extremely
Easy

Don't
Remember

Navigation

9. On the first call, how many times were you put on hold while the agent researched your issue/question?
[Choose from the dropdown]

10. On the first call, were you asked to email your question to the LRP Information Center to get an
answer?
No
Yes
Don't remember

* 11. On the first call, did you get all the information you needed (or was your question answered
completely)?
No
I got some information but not all
Yes
Yes, but I still double-checked with another source
Don't remember

6

* 12. What did you do to get more information?[Choose all that apply]
Checked the LRP website
Checked with an LRP Liaison or Program Officer located at one of the NIH Institutes
Called the LRP Information Center back
Sent an email to the LRP Information Center
Emailed/called the eRA Commons help desk
Talked to a current/past LRP award recipient
Talked to an LRP Ambassador
Reviewed the Application Instruction Booklet
Did not pursue the issue any further
Don't remember
Other (please specify):

* 13. After the first call, how many more times did you need to contact the LRP Information Center (both
calling and emailing) to get the information you needed on your issue/question? [Choose from the
dropdown]

7

NIH Loan Repayment Programs Post-Application
Survey for Applicants Form B

OMB# 0925-0648
Expiration Date: 03/2018

14. How many days did it take to get an answer to your first email?[Choose from the dropdown]

* 15. In answer to your first email, did you get the all information you needed (or was your question
answered completely)?
No
I got some information but not all
Yes
Yes, but I still double-checked with another source
It's more complicated - I got information another way before I received a reply to my email
Don't remember

* 16. What did you do to get more information?[Choose all that apply]
Checked the LRP website
Checked with an LRP Liaison or Program Officer located at one of the NIH Institutes
Emailed/called the eRA help desk
Emailed the LRP Information Center again
Called the LRP Information Center
Talked to a current/former LRP award recipient
Talked to an LRP Ambassador
Reviewed the Application Instruction Booklet
Did not pursue the issue any further
Don't remember
Other (please specify):

8

17. After your first email, how many more times did you need to contact the LRP Information Center (both
calling and emailing) to get the information you needed on your issue/question? [Choose from the
dropdown]

9

NIH Loan Repayment Programs Post-Application
Survey for Applicants Form B

OMB# 0925-0648
Expiration Date: 03/2018

18. Did you finally get *all* the information you needed on your issue/question?
No
Yes
Not sure/Don't remember

These next questions are about the LRP Liaisons or Program Officers
located at the NIH Institutes and Centers.
* 19. Did you contact an LRP Liaison or Program Officer?
No
Yes
Not sure/Don't remember

20. How easy was it to make contact with the LRP Liaison or Program Officer?
Not at All
Easy

Somewhat
Easy

Moderately
Easy

Very
Easy

Extremely
Easy

Don't
Remember

Ease of contact

21. What was the issue/question? If you had more than one issue/question, please feel free to list them
briefly.

22. Overall, how helpful/useful was contacting the LRP Liaison or Program Officer? If you had contact over
more than one issue, take them all into account.
Not at All

Somewhat

Moderately

Very

Extremely

Don't
Remember

Helpful/Useful

10

23. If you feel comfortable specifying, please let us know the *Institute* name of the LRP Liaison or
Program Officer you contacted.

11