Form 1 2016 HHS Learning Portal (LMS)

2016 HHS Learning Portal (LMS) User Survey

Introduction

ID: 2

OMB#: 0925-0648 ExpDate: 3/31/18 

Public reporting burden for this collection of information is estimated to average 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.  An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number.  Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648).  Do not return the completed form to this address.

Welcome to the 2016 HHS Learning Portal (also known as the Learning Management System) Customer Survey.

The questions in this survey address your experience using the HHS Learning Portal (LMS). Feedback received in this survey will be compiled by the OHR Survey Team in the HR Systems, Analytics, and Information Division (HR SAID), and a summary report will be provided to the Learning Management System Team. Your feedback will provide insight into how you use the system and it will potentially help improve system features, communications, support and training efforts.

The survey should take 5 minutes to complete. 

If you encounter any technical problems please contact HR Systems Support via this web form http://intrahr.od.nih.gov/helpdeskform.htm

Thank You!

ID: 158

1) How often do you typically use the HHS Learning Portal (LMS)?

( ) Daily

( ) Weekly

( ) Monthly

( ) Yearly

( ) Never

User Role

ID: 225

The following questions pertain to your use of the HHS Learning Portal (LMS) system.

Administrative Privileges is defined as: A person that has access to all of the administration features within an application/system.

General User is defined as: A person that has the lowest level of access to an application/system, limited by roles, permissions, and organizational scope.

ID: 155

2) What is your current role in LMS?*

( ) Administrative Privileges

( ) General User

ID: 233

3) Please rate your level of agreement with the following statement: 

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree	Not Applicable / Not aware of the upgrade
Using the HHS Learning Portal (LMS) after the 2015 interface updates makes it easier to do my job?	( )	( )	( )	( )	( )	( )

ID: 247

4) Please tell us more about your level of disagreement:

____________________________________________

____________________________________________

____________________________________________

____________________________________________

ID: 159

5) How satisfied are you with the following:

	Very Dissatisfied	Dissatisfied	Neither Satisfied nor Dissatisfied	Satisfied	Very Satisfied	Not Applicable/ Have Not Used
Overall LMS System Quality	( )	( )	( )	( )	( )	( )
User Friendliness	( )	( )	( )	( )	( )	( )
Customer Support	( )	( )	( )	( )	( )	( )
Activation of LMS Accounts	( )	( )	( )	( )	( )	( )
Deactivation of LMS Accounts	( )	( )	( )	( )	( )	( )

ID: 245

Please tell us more about your dissatisfaction with the deactivation process

____________________________________________

____________________________________________

____________________________________________

____________________________________________

ID: 236

Please tell us more about your dissatisfaction with the activation process

____________________________________________

____________________________________________

____________________________________________

____________________________________________

ID: 109

6) Please rate the ease of use for each of the following system features.1 being VERY DIFFICULT to use and 5 being VERY EASY to use.

	1-Very Difficult	2-Difficult	3-Neutral	4-Easy	5-Very Easy	Have Not Used / Not Applicable
Creating Reports	( )	( )	( )	( )	( )	( )
Registering for Training	( )	( )	( )	( )	( )	( )
Approving Training Courses	( )	( )	( )	( )	( )	( )
Completing Online Training	( )	( )	( )	( )	( )	( )
Using Skillsoft Online Training Courses	( )	( )	( )	( )	( )	( )
Locating System Information	( )	( )	( )	( )	( )	( )
Navigating System Functions	( )	( )	( )	( )	( )	( )

ID: 37

7) What LMS system functionality do you find MOST useful?

____________________________________________

____________________________________________

____________________________________________

____________________________________________

ID: 74

8) What LMS system functionality do you find LEAST useful?

____________________________________________

____________________________________________

____________________________________________

____________________________________________

ID: 168

9) Please rate your level of agreement with the following statement: 

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
Overall, LMS is meeting my needs	( )	( )	( )	( )	( )

ID: 246

10) What is your preferred method to receive training on how to help navigate the HHS Learning Portal (LMS)?  (Rank in order of preference.)

________User Guides

________Tip Sheets/QRGs

________Online Trainings

________Instructor Led Training

________Webinars

________Instructional Videos

Additional comments/suggestions

ID: 227

OPTIONAL: Please provide additional comments/suggestions below:

____________________________________________

____________________________________________

____________________________________________

____________________________________________

Thank You!

ID: 1

Thank you for taking our survey. Your response is very important to us.