Form 1 Customer Satisfaction Interview protocol

OMB # 0925-0643

Expiration Date: 10/2017

Interview Questions for Intramural Investigators Participating in the “Opportunities for Collaborative Research at the NIH Clinical Center (U01)” program

Burden Statement

Public reporting burden for this collection of information is estimated to average 45 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0643). Do not return the completed form to this address.

Introduction

Thank you for agreeing to talk with me about the Opportunities for Collaborative Research at the NIH Clinical Center (U01) program. The purpose of this interview is to obtain customer satisfaction information on the program’s implementation, processes, and operations and to inform the future direction of the program. Your responses to our questions will be grouped with those of other principle investigators and reported in summary form. I understand that you are the principal investigator for XXX grant. That is the project I would like to focus on today. Let’s get started.

Questions

1. Overall, how satisfied are you with the program?

2. What resources are you using at the Clinical Center as part of this collaborative research project? Have you experienced any challenges in accessing these resources?

3. What resources and/or expertise are contributed by the extramural group? Are these available at NIH?

4. How satisfied are you with the division of tasks between your group and the extramural group? Is this division consistent with what was proposed and what you expected?

5. How often do you interact with the extramural PI/research group? Are you satisfied with the extent and nature of communication?

6. How did you establish a collaboration with the extramural PI/research group? Have you collaborated with this group before this grant? What does this grant allow you to do that you could not do without it?

7. How satisfied are you with the progress made on the project so far?

8. Have you experienced any challenges to accomplishing the grant goals? Do you anticipate being able to achieve all or most of what you planned by the end of the grant? If not, why not?

9. Have you received the support and resources that you need from your institute? How about the Clinical Center?

10. In what way has the grant benefited you and your group?

11. Have you gained any insights about the most efficient and effective way to collaborate with an extramural group? Would you do it again? In retrospect, would you change anything about the project goals or how it is organized?

12. What, if anything, would you change about the program? What could this program offer that is not being offered now?

13. Would you recommend that a colleague or mentee participate in this program? Why or why not?