Case Management Intake

Military OneSource - Printer Friendly PDF

13 Dec 2013

About Military OneSource
Our Services
Military OneSource is a Department of Defense-funded program providing
comprehensive information on every aspect of military life at no cost to active duty,
Guard and reserve service members, and their families. Information includes, but is
not limited to, deployment, reunion, relationship, grief, spouse employment and
education, parenting and child care, and much more.
Military OneSource has policy and programmatic information, helpful resources,
products, articles and tips on numerous topics related to military life. Services are
available 24 hours a day by telephone and online. In addition to the website
support, Military OneSource offers call center and online support for consultations
on a number of issues such as spouse education and career opportunities, issues
specific to families with a member with special needs, health coaching, financial
support and resources.
Military OneSource also offers non-medical counseling services online, via
telephone, or face to face. Eligible individuals may receive non-medical counseling
addressing issues requiring short-term attention, including everyday stressors,
deployment and reintegration concerns, parenting, grief and loss, and marital
problems as well as assistance with financial management, taxes, career services,
health and wellness, and much more. This personalized support is available 24/7 no
matter where you live or serve.
Learn mo re abo ut o ur services:
Call Center and Online Support
Personal Non-medical Counseling:
Face-to-Face Counseling
Telephone Consultation
Online Consultation
Military OneSource Fact Sheet (PDF)
Military OneSource Financial Services
Military OneSource Specialty Consultations
Military OneSource Tax Services

Page 1 of 6

Military OneSource - Printer Friendly PDF

13 Dec 2013

Military OneSource Spouse Education and Career Opportunities
Military OneSource Social Media Hub
Free educational materials on topics including parenting, deployment, service
member education, spouse education and career opportunities, non-medical
counseling, and many more.
Learn more about our services in the following articles, Military OneSource as a
Leadership Tool and What Military OneSource Can Do for You.

Link to Military OneSource
Links to the Military OneSource website are permitted. The fact that a website links
to Military OneSource does not indicate that the Department of Defense has any
responsibility for the content of that site, nor does it constitute an endorsement of
that site by the Department.
When linking to Military OneSource, please use the following text:
"Military OneSource is provided by the Department of Defense at no cost to active
duty, Guard, and Reserve service members (regardless of activation status), and
their families. It is a virtual extension of installation services. Visit Military
OneSource today or call 800-342-9647."

Military OneSource Logo and Word Mark
The Military OneSource logo and word mark are official graphical identifiers of the
Department of Defense's Military OneSource program and are meant for official
use only to represent the Department's official position. They may be used to
recognize funding or official support by the Department if the usage has proper
qualifying language to explain its presence on non-Department of Defense or
Military OneSource materials and it is reviewed and explicitly approved by the
Department. They cannot be used in a manner that has an implied or explicit
endorsement of any private company, service, or product.
A federal Department of Defense employee may use the graphical identifiers on
official Department of Defense media, employing proper discretion that the usage
is appropriate. If you are an employee of the Department and you need to access
the artwork please visit our media page.
If you are not a federal employee of the Department, or you want to use the Military
OneSource logo or word mark by a non-federal, non-Department of Defense entity,
or use the artwork in a manner that does not constitute the Department's official
position but may represent Department of Defense funding or other support, we
need to gather information to fully review your desired usage and determine if it is
appropriate as well as what kind of conditions may be needed to qualify/explain its
usage. This process may take days or longer depending on the details of the
desired usage and the immediate availability of the authorities involved. Please
start the Request for Permission to Use the Military OneSource Logo or Word Mark
by responding to the initial questions below, and sending them to MC&FP Public
Affairs. This is not an on-demand, dedicated service, so please allow at least
several working days for your request to be addressed. Once we have your initial
Page 2 of 6

Military OneSource - Printer Friendly PDF

13 Dec 2013

information we will review it and see if we have further questions. Once we have all
the information we need, it still takes a few days to go through the final executive
review.
Request for Permission to Use the Military OneSource Logo or Word
Mark (Official Graphical Identifiers)
The Manager of Content Operations is the designee for approving usages of the
Military OneSource graphical logo or word mark by entities external to the
Department or purposes other than standard official usages. The Department has a
concurrence system to process requests for use of the identifiers which gathers
pertinent information about the requestor, the association with the Department, the
context in which the identifier would be used and the content it would be
associated with.
Please start this process by responding to the questions/requests for information
below and sending your response to MC&FP Public Affairs. Please allow several
days or longer for this review to proceed; this is not an on-demand, dedicated
service.
1. One of the most important parts of a review is input from the Military
Community and Family Policy Program Office, including Military OneSource, that
is providing the funding/support. Without an official association with the
Department, and explicit input from the Military Community and Family Policy
program office that is providing the support, requests take considerably
longer to review. Please start, if possible, by working with your Military
Community and Family Policy supporting office to find out what they want as far
as recognition for their funding/support. Then it is best if the Military
Community and Family Policy office initiates the MOS logo/word mark usage
request. It is possible for a recipient to initiate a request, but we still need the
name and other contact information for their Military Community and Family
Policy supporting office to process the review, if applicable. Requests where a
recipient has not already worked with the supporting office may take longer
and be harder to process.
If you are a recipient of funding/support and have not already worked with your
supporting office please provide the name and contact information for your
Military Community and Family Policy contact with responsible involvement in
the project/funding so we can get input from them. We ultimately need to get
input from a Federal employee at MC&FP but provide us with whatever
contacts you have. We will be checking with this person/authority on the
desired usage to ensure the Military Community and Family Policy program
office is comfortable with the graphical identifier usage on their
program/initiative before being sent forward for review.
2. If your organization is not an official partner with Military Community and Family
Policy but supports the military community, provide a description of that
support and how the connection to Military OneSource would be beneficial.
3. Please explicitly describe the desired usage of the Military OneSource
Page 3 of 6

Military OneSource - Printer Friendly PDF

13 Dec 2013

graphical identifier. When possible, mock-ups are best. Where will it be used,
how will it be used, what information is it associated with? If it will be included
on a website, how will it be used? What is the URL for the website? We need to
clearly understand the specifics of exactly how and where the identifier will be
used, for each and every desired usage.
Note: For most external uses of our graphical identifier there needs to be
qualifying wording to explain why it is there. Common qualifiers are "Funding
provided by" and "Support provided by," but there is no one answer as to the
proper explanatory wording. The usage of the identifier needs to be clear as
to why it is there. It cannot have an appearance of endorsement of any private
company, service, or product.
4. What is the association between the Department and this external entity or
non-Military OneSource usage? Why should the artwork be there? Please
provide brief information, but enough so a reviewer can understand the
relationship between this external usage and the Department.
5. Is there any urgency to this request? When do you need to hear from us? We
will work the review process as fast as possible, but this is not an on-demand,
dedicated service so please allow at least several days or longer for your
request to be processed.
6. Who are you? What is your involvement with this request? Who do we contact
with further questions? Please include full information such as your title,
organization, involvement with the project, and involvement with the
Department.
Once we have your initial responses, we will review them and start the process. All
the details do not need to be answered for each desired usage; we do need
enough information about the specifics of this desired usage so an executive can
make an informed decision to properly conduct a review.

Public Relations Information
Military OneSource is a Department of Defense website and cannot post any
product endorsements or give preferential treatment to commercial websites. If
you have any additional questions, please contact Defense.gov at or call 703-4280711.

Contact Defenselink:
On the Web
Visit Defense.gov
Media co ntact
Call: 703-697-5131
Public co ntact
Visit Defense.gov or call 703-428-0711

Copyright Status and Citation
Page 4 of 6

Military OneSource - Printer Friendly PDF

13 Dec 2013

Information generated by Military OneSource is in the public domain and may be
reproduced, published, or otherwise used without the Department's permission
unless otherwise noted. Citation to Military OneSource as the source of the
information is appreciated, as appropriate. With respect to materials generated by
entities outside of Military OneSource, permission to copy these materials, if
necessary, must be obtained from the original source. For information on materials
generated by external entities with Department of Defense funding, please refer to
individual component policies. This copyright notice only pertains to content on the
public side of the Military One Source website (before the login). Content behind
the login is subject to copyright protection.

Linking Policy
The pages on Military OneSource may include hypertext links or pointers to
information created and maintained by other public and private organizations.
Military OneSource provides these links solely for our visitors' information and
convenience. When visitors select a link to an outside website, they are leaving the
Military OneSource site and are subject to the privacy and security policies of the
owners/sponsors of the external website.
When Military OneSource provides such links, it adheres to the following policy.
Evaluation Criteria
Links must be consistent with sound public policy and support the mission of
Military OneSource and its programs.
If the Department of Defense or Military OneSource has a formal relationship
with organizations or businesses, Military OneSource may link to their sites.
All participating partners in a business venture with Military OneSource must
be treated equally.
Links to commercial sites must avoid even the perception of favoritism or
bias relative to other similar commercial sites.
Military OneSource regularly reviews the quality and usefulness of the sites it
links to. However, Military OneSource cannot be responsible for their content
or privacy policies as noted in the Disclaimers of Endorsement below.
Links to External Websites
All links and pointers to sites that are not part of the Military OneSource are
considered external links, including but not limited to other government sites,
nonprofit sites, organizations, and educational institutions.
All hypertext links to external sites will be accompanied by an exit notice and the
disclaimers below apply.
Disclaimer of Endorsement
The inclusion of links and pointers to websites is not intended to assign importance
to those sites or to the information contained on those sites. It is also not intended
to endorse or recommend any views expressed or products or services offered on
these sites.
Page 5 of 6

Military OneSource - Printer Friendly PDF

13 Dec 2013

Military OneSource does not control or guarantee the accuracy, relevance,
timeliness, or completeness of information contained on a linked website.
Military OneSource does not endorse the organizations sponsoring linked websites,
and does not endorse the views they express or the products/services they offer.
Military OneSource cannot authorize the use of copyrighted materials contained in
linked websites. Visitors must request such authorization from the sponsor of the
linked website.
Military OneSource is not responsible for transmissions visitors receive from linked
websites.
Military OneSource does not guarantee that outside websites comply with Section
508 (Accessibility Requirements) of the Rehabilitation Act.
Prohibitions
Military OneSource will not link to any website that exhibits hate, bias, or
discrimination. Furthermore, Military OneSource reserves the right to deny or
remove any link that contains misleading information or unsubstantiated claims, or
is determined to be in conflict with Military OneSource's mission or policies.
Broken Links
Sometimes external pages we link to are moved or removed creating a broken link.
If you think you have come across a broken link on our website please notify us via
our Feedback link on a tab on the left hand side of the screen or in the footer.
Please describe the page where you found the broken link and the text of the
broken link. For example, if the link was on the Parenting landing page and took
users to The American Red Cross website, just providing that information would
make fixing the link much easier.

Page 6 of 6