Case Management Intake

MC&FP FACT SHEET

Military OneSource
The Latest

Background

Additional Information

Highlights

MC&FP is combining online
resources and launching a new
Military OneSource website.
The content will be user driven,
incorporate social media and be
compatible with mobile and tablet
devices. Weekly polls will be used
to pulse the military community on
various topics.

Access Military OneSource services
worldwide 24 hours a day, 7 days
a week, at no cost, by calling
1-800-342-9647 or by going online
to www.militaryonesource.mil.

Support for military families remains a Department of Defense priority
even as the Department continues to address significant budget
reductions in the coming years. The Department’s goal is to care for,
support and empower military families through meaningful, relevant
and impactful policies, programs and initiatives. In collaboration with
the Military Services and key stakeholders, Military OneSource, a
quality of life priority initiative, was launched and is centrally managed
in the Office of the Deputy Assistant Secretary of Defense for Military
Community and Family Policy (ODASD (MC&FP)).

Military OneSource was launched in response to the need for a
centralized assistance program to support service members and their
families. It provides active, reserve, and Guard service members
(regardless of status) and their families with information, referral,
non-medical counseling, online resources, educational materials,
webinars, newsletters, outreach teams in each state, tax support and
many other services.

• Military OneSource provides specialty consultation services (for

example, wounded warrior, special needs, language and document
translation, simultaneous interpretation, adult disability, elder care,
education, health and wellness coaching, and financial counseling).

Committed to Readiness & Resilience

• Educational materials are available in a variety of formats and address a wide range of topics.
• Wounded Warrior Resources, accessed through the Military OneSource Call Center, are available

24/7/365 to provide immediate assistance to service members or families with issues related to health
care, health facilities, or benefits for the wounded.

• Military OneSource offers online and telephonic personalized health coaching to both service members

and families. Tailored coaching programs are available for stress management, cardiovascular health and
weight management for adults and teens.

• Service members can file federal and state tax returns using the Military OneSource free tax preparation
service and can receive free personalized tax counseling assistance from counselors who understand the
nuances of military tax issues.

• Language translation and interpretation services are available in more than 161 languages.
• Telephonic, online and face-to-face non-medical counseling is offered to address life skills (for example,
anger management, conflict resolution, parenting, parent/child communication, relationship issues and
marriage enrichment), the military lifestyle (for example, deployment stress, reintegration, relocation
adjustment, separation, coping skills, homesickness, and loss and grief) and financial counseling.

Committed to Readiness & Resilience