FBI Laboratory Customer Satisfaction Assessment

Forms and Documents

Document Name	Status
Form FD-1000 FBI Laboratory Customer Satisfaction Assessment Form	Modified
1110-0045_83-I.pdf Supplementary Document	2014-06-03
1110-0045_Non substantive change.docx Justification for No Material/Nonsubstantive Change	2013-07-16
1110-0045_Signature page.pdf Supplementary Document	2012-06-28
1110-0045_Law.docx Supplementary Document	2012-06-28
1110-0045_Supporting Statement.docx Supporting Statement A	2014-08-19

IC Document Collections

IC ID	Document Title	Status
43777	FBI Laboratory Customer Satisfaction Assessment Form	Modified

ICR Details

OMB Control No: 1110-0045	ICR Reference No: 201401-1110-008
Status: Historical Active	Previous ICR Reference No: 201307-1110-002
Agency/Subagency: DOJ/FBI	Agency Tracking No:
Title: FBI Laboratory Customer Satisfaction Assessment
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 08/26/2014
	Date Received in OIRA: 07/09/2014
Terms of Clearance: If DOJ wishes to renew this collection, it must submit a supporting statement part B.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2015	36 Months From Approved	01/31/2015
Responses	3,000	0	5,000
Time Burden (Hours)	250	0	416
Cost Burden (Dollars)	0	0	0

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Abstract: This assessment will assist the FBI Laboratory in monitoring the quality of its services and facilitate conformance with ASCLD/LAB-International accreditation requirements. The respondents are primarily other law enforcement agencies.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 14530	03/14/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 28552	05/16/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
FBI Laboratory Customer Satisfaction Assessment	FD-1000	FBI Laboratory Customer Satification Assessment

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,000	5,000	0	0	-2,000	0
Annual Time Burden (Hours)	250	416	0	0	-166	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Customer Satisfaction Assessment is being updated to eliminate numbers and add yes/no boxes with free text for the person completing the survey to provide more feedback. Also for FBI contributors, this information may be collected via the intranet.

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Annual Cost to Federal Government: $14,750

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/09/2014

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