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pdfROME Customer Service (RCS)
Screen Design
UPDATED JULY 25, 2011
SCREEN DESIGN DOCUMENTATION
Table of Contents
Search ...........................................................................................................................................................................4
Field Office Search ....................................................................................................................................................4
In person search results - no account .......................................................................................................................5
800 Number Search ..................................................................................................................................................6
Telephone search results - no account .....................................................................................................................7
Account Management Screens ...................................................................................................................................8
Telephone account management (Standard) ............................................................................................................8
Telephone account with Extra Security (initial view)..................................................................................................9
Telephone account with Extra Security (text message sent) ................................................................................... 10
Telephone Account Management (Extra Security after Temp Password Sent) ....................................................... 11
Telephone confirmation of Extra Security removal .................................................................................................. 12
In person account management (Standard) ............................................................................................................ 13
In person Account Management (Enhanced) .......................................................................................................... 14
Account Management Extra Security Pending ........................................................................................................ 15
Telephone Remove Extra Security - (initial view) .................................................................................................... 16
Telephone Remove Extra Security (forced) ............................................................................................................ 17
Remove Extra Security (forced) - Enter Address..................................................................................................... 18
Remove Extra Security (forced) -Need external verification .................................................................................... 19
Remove Extra Security (forced) -Confirmation ........................................................................................................ 20
Remove Extra Security (forced) - Experian refused ................................................................................................ 21
Remove Extra Security (forced) - Address not matched ......................................................................................... 22
Account Creation Functions ..................................................................................................................................... 23
Create Account - Verify Identity ............................................................................................................................... 23
Printable version of Terms and Conditions .............................................................................................................. 24
Create Account - Need external verification ............................................................................................................ 25
Do You Want Extra security .................................................................................................................................... 26
Successful enrollment - standard ............................................................................................................................ 27
Successful enrollment - extra security ..................................................................................................................... 28
Standard enrollment - mail ...................................................................................................................................... 29
Standard enrollment - mail - refused Experian check .............................................................................................. 30
Account Management Functions .............................................................................................................................. 31
Change Email Info ................................................................................................................................................... 31
Email Temp Password (on phone) .......................................................................................................................... 32
Remove Extra Security ............................................................................................................................................ 33
Cancel account - confirm ......................................................................................................................................... 34
Add Extra Security ..................................................................................................................................................... 35
Add Extra Security to Existing Account ................................................................................................................... 35
Add Extra Security - Enter Address ......................................................................................................................... 36
Confirmation - Extra Security Added ....................................................................................................................... 37
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 2 of 39
SCREEN DESIGN DOCUMENTATION
Cannot add extra security ....................................................................................................................................... 38
Confirmation - Upgrade code mailed ....................................................................................................................... 39
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 3 of 39
SCREEN DESIGN DOCUMENTATION
Search
Field Office Search
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 4 of 39
SCREEN DESIGN DOCUMENTATION
In person search results - no account
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 5 of 39
SCREEN DESIGN DOCUMENTATION
800 Number Search
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 6 of 39
SCREEN DESIGN DOCUMENTATION
Telephone search results - no account
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 7 of 39
SCREEN DESIGN DOCUMENTATION
Account Management Screens
Telephone account management (Standard)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 8 of 39
SCREEN DESIGN DOCUMENTATION
Telephone account with Extra Security (initial view)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 9 of 39
SCREEN DESIGN DOCUMENTATION
Telephone account with Extra Security (text message sent)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 10 of 39
SCREEN DESIGN DOCUMENTATION
Telephone Account Management (Extra Security after Temp Password
Sent)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 11 of 39
SCREEN DESIGN DOCUMENTATION
Telephone confirmation of Extra Security removal
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 12 of 39
SCREEN DESIGN DOCUMENTATION
In person account management (Standard)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 13 of 39
SCREEN DESIGN DOCUMENTATION
In person Account Management (Enhanced)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 14 of 39
SCREEN DESIGN DOCUMENTATION
Account Management Extra Security Pending
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 15 of 39
SCREEN DESIGN DOCUMENTATION
Telephone Remove Extra Security - (initial view)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 16 of 39
SCREEN DESIGN DOCUMENTATION
Telephone Remove Extra Security (forced)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 17 of 39
SCREEN DESIGN DOCUMENTATION
Remove Extra Security (forced) - Enter Address
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 18 of 39
SCREEN DESIGN DOCUMENTATION
Remove Extra Security (forced) -Need external verification
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
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SCREEN DESIGN DOCUMENTATION
Remove Extra Security (forced) -Confirmation
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 20 of 39
SCREEN DESIGN DOCUMENTATION
Remove Extra Security (forced) - Experian refused
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 21 of 39
SCREEN DESIGN DOCUMENTATION
Remove Extra Security (forced) - Address not matched
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 22 of 39
SCREEN DESIGN DOCUMENTATION
Account Creation Functions
Create Account - Verify Identity
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 23 of 39
SCREEN DESIGN DOCUMENTATION
Printable version of Terms and Conditions
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 24 of 39
SCREEN DESIGN DOCUMENTATION
Create Account - Need external verification
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 25 of 39
SCREEN DESIGN DOCUMENTATION
Do You Want Extra security
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 26 of 39
SCREEN DESIGN DOCUMENTATION
Successful enrollment - standard
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
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SCREEN DESIGN DOCUMENTATION
Successful enrollment - extra security
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 28 of 39
SCREEN DESIGN DOCUMENTATION
Standard enrollment - mail
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
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SCREEN DESIGN DOCUMENTATION
Standard enrollment - mail - refused Experian check
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 30 of 39
SCREEN DESIGN DOCUMENTATION
Account Management Functions
Change Email Info
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 31 of 39
SCREEN DESIGN DOCUMENTATION
Email Temp Password (on phone)
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 32 of 39
SCREEN DESIGN DOCUMENTATION
Remove Extra Security
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 33 of 39
SCREEN DESIGN DOCUMENTATION
Cancel account - confirm
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 34 of 39
SCREEN DESIGN DOCUMENTATION
Add Extra Security
Add Extra Security to Existing Account
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 35 of 39
SCREEN DESIGN DOCUMENTATION
Add Extra Security - Enter Address
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 36 of 39
SCREEN DESIGN DOCUMENTATION
Confirmation - Extra Security Added
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 37 of 39
SCREEN DESIGN DOCUMENTATION
Cannot add extra security
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 38 of 39
SCREEN DESIGN DOCUMENTATION
Confirmation - Upgrade code mailed
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011
Page 39 of 39
File Type | application/pdf |
Author | Fujitsu |
File Modified | 2011-08-01 |
File Created | 2011-08-01 |