Form 1 E-mail Services

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIMH)

NIMH E-mail Service Customer Satisfaction survey script 7 19 2012 Final

Customer Satisfaction Surevys - E-mail Services and On-line Ordering

OMB: 0925-0650

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OMB Control No. 0925-0650
Expiration Date 01/31/2015

NIMH E-mail Service
Customer Satisfaction

Public reporting burden for this collection of information is estimated to average 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0650*). Do not return the completed form to this address.Top of Form

How easy was it for you to locate the NIMH e-mail address?

Very Easy

Easy

Somewhat Easy

Difficult

Very Difficult

How timely was the response you received to your inquiry?

Very Timely

Timely

Somewhat Timely

Delayed

Very Delayed


How helpful was the information or referral you received?

Very Helpful

Helpful

Somewhat Helpful

Not Helpful

Not at all helpful

How satisfied were you with the services you received?

Very satisfied

Satisfied

Somewhat satisfied

Unsatisfied

Very unsatisfied

Do you have any suggestions for improving our e-mail services?


If you need to contact NIMH again, what media do you prefer to use? Check all that apply.

E-mail

Telephone

Web/Live Help(online chat)

Mail

No preference

File Typeapplication/msword
AuthorKelly Kenneally
Last Modified BySeleda Perryman
File Modified2012-07-24
File Created2012-07-24

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