Form 1 Focus Groups

OMB Control Number: 0925-0648

Expiration Date: 01/2015

Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648). Do not return the completed form to this address.

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Brief round robin introductions.

1. Tell us about how your users access biomedical information – have you seen any changes in their behavior in the recent past?

   1. How has your user base changed?

   2. Are your patrons asking for different types of things than in the past?

   3. Have your users’ preferences about accessing information changed?

2. Describe the challenges you are experiencing with interlibrary loan, or resource sharing.

   1. Tell us about your experiences – good or bad -- locating and obtaining the kinds of resources your patrons want on ILL

   2. Have you faced any particular challenges related to how or when your patrons want resources delivered?

   3. What changes in your organization have impacted your ability to provide resource sharing/ILL services?

3. In a perfect world, how would you locate and deliver resources to your patrons – for items you could not provide from your own collection?

   1. What – if anything -- is missing from your current ILL environment?

   2. Thinking about the changes in your users’ behaviors, and challenges you’ve faced in meeting their needs -- could you discuss what you need to make ILL work better for your users and your library?

4. Is there anything else you would like to tell us about interlibrary loan before we end the session?

Thank you all for your time and participation.