730 2013 730 National Park Service (NPS) Satisfaction Survey
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2013 730 National Park Service (NPS) Satisfaction Survey 10-31-13.xlsx
2013 729 Girls Health V2 10-31-13 - 2013 739 NIA Health and Aging 11-5-13
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Model Qsts
Current Custom Qsts
Overview
Welcome and Thank You TextCurrent Model Qsts
Current Custom Qsts
Sheet 1: Welcome and Thank You Text
| Model Instance Name: | 
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| NPS Satisfaction Survey | |||||||||||
| MID: | ssIssMltZMBgYR1Rk5M5FQ== | ||||||||||
| Date: | 10/24/2011 | ||||||||||
| Welcome and Thank You Text | |||||||||||
| Directions: | |||||||||||
| This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below. | |||||||||||
| Examples | |||||||||||
| Welcome Text Example | |||||||||||
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| Welcome Text | |||||||||||
| Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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| Thank You Text Example | |||||||||||
| Thank You Text | 
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| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
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Sheet 2: Current Model Qsts
| Model Instance Name: | 
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| NPS Satisfaction Survey | |||||
| MID: | ssIssMltZMBgYR1Rk5M5FQ== | ||||
| Partitioned: Yes | |||||
| Date: | 10/24/2011 | ||||
| NPS Satisfaction Survey | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Content (1=Poor, 10=Excellent) | Satisfaction | Likelihood to Return | |||
| 1 | Please rate the accuracy of information on this site. | 21 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied | 24 | How likely are you to return to this site? |
| 2 | Please rate the quality of information on this site. | 22 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Primary Resource | |
| 3 | Please rate the freshness of content on this site. | 23 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) | 25 | How likely are you to use this site as your primary resource for obtaining information about national parks and National Park Service community assistance programs? |
| Functionality (1=Poor, 10=Excellent) | Recommend | ||||
| 4 | Please rate the usefulness of the services provided on this site. | 26 | How likely are you to recommend this site to someone else? | ||
| 5 | Please rate the convenience of the services on this site. | ||||
| 6 | Please rate the ability to accomplish what you wanted to on this site. | ||||
| Look and Feel (1=Poor, 10=Excellent) | |||||
| 7 | Please rate the ease of reading this site. | ||||
| 8 | Please rate the clarity of site organization. | ||||
| 9 | Please rate the clean layout of this site. | ||||
| Navigation (1=Poor, 10=Excellent) | |||||
| 10 | Please rate the degree to which the number of steps it took to get where you want is acceptable. | ||||
| 11 | Please rate the ability to find the information you want on this site. | ||||
| 12 | Please rate the clarity of site map/directory. | 
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| 13 | Please rate the ease of navigation on this site. | ||||
| Search (1=Poor, 10=Excellent) | |||||
| 14 | Please rate the usefulness of search results on this site. | ||||
| 15 | Please rate how this site provides comprehensive search results. | ||||
| 16 | Please rate the organization of search results for this site. | ||||
| 17 | Please rate how the search feature helps you to narrow the results to find the information you want. | ||||
| Site Performance (1=Poor, 10=Excellent) | |||||
| 18 | Please rate the speed of loading the page on this site. | ||||
| 19 | Please rate the consistency of speed on this site. | ||||
| 20 | Please rate the reliability of site performance on this site. | ||||
Sheet 3: Current Custom Qsts
| Model Instance Name: | |||||||||||
| NPS Satisfaction Survey | underlined & italicized: RE-ORDER | ||||||||||
| MID: ssIssMltZMBgYR1Rk5M5FQ== | pink: ADDITION | ||||||||||
| Date: | 10/24/2011 | blue + -->: REWORDING | |||||||||
| NPS Satisfaction Survey CUSTOM QUESTION LIST | |||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | ||
| C235 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | Y | Visit Frequency | |||||
| More than once a day | |||||||||||
| Daily | |||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| Every 6 months or less | |||||||||||
| C7781 | Which best describes you? | Traveler | Drop down, select one | Single | Y | Describes | |||||
| Student | |||||||||||
| Teacher | |||||||||||
| Parent | |||||||||||
| Interested in outdoor recreation (hiker, camper, kayaker, etc.) | |||||||||||
| Interested in nature (birder, Fall foliage lover, etc.) | |||||||||||
| Interested in History | |||||||||||
| Natural resource professional | |||||||||||
| Cultural resource professional | |||||||||||
| NPS partner or volunteer | |||||||||||
| NPS employee | |||||||||||
| Government official or employee (non-NPS) | |||||||||||
| Other | |||||||||||
| C7782 | What is your primary reason for visiting this site today? | Just browsing | Radio button, one-up vertical | Single | Y | Reason for Visit | |||||
| Plan a visit to a park | |||||||||||
| Support a park | |||||||||||
| Find maps | |||||||||||
| Find photos | |||||||||||
| Find books, publications, exhibits, etc. | |||||||||||
| Complete a school project/assignment | |||||||||||
| Find cool stuff for kids | |||||||||||
| Find materials for teachers | |||||||||||
| Find information on outdoor recreation opportunities (trails, camping, etc.) | |||||||||||
| Find information on history or culture | |||||||||||
| Learn about American history | |||||||||||
| Learn about archeology | |||||||||||
| Learn about historic places | |||||||||||
| Look at museum collections | |||||||||||
| Find information on nature or the environment | |||||||||||
| Learn about park wildlife | |||||||||||
| Learn about natural features and systems in parks (volcanoes, caves, wetlands, etc.) | |||||||||||
| Read news releases | |||||||||||
| Find information on grants and financial assistance | |||||||||||
| How tos - historic preservation | |||||||||||
| How tos - natural resource protection | |||||||||||
| How tos - develop community recreation | |||||||||||
| Information on a specific park | |||||||||||
| Employment information | |||||||||||
| Volunteer opportunity | |||||||||||
| Contact the National Park Service | |||||||||||
| Other | |||||||||||
| C6179 | Did you find what you were looking for? | Yes | Drop down, select one | Single | Y | Found Information | |||||
| No | |||||||||||
| Somewhat | |||||||||||
| Still looking | |||||||||||
| C6180 | How did you find information on this site today? | Search | Drop down, select one | Single | Y | Search Method | |||||
| Advance search | |||||||||||
| Search by Topic | |||||||||||
| Quick Links | |||||||||||
| Top navigation bar | |||||||||||
| Left navigation bar | |||||||||||
| Site Map | |||||||||||
| Other | |||||||||||
| C7288 | If you used the search of this site today to find your information, what type of difficulty, if any, did you encounter with the search functionality? | Did not have a difficulty with search | Drop down, select one | Single | N | Search Difficulty | |||||
| Search results were helpful | |||||||||||
| Search results were not helpful | |||||||||||
| Returned too many results | |||||||||||
| Returned not enough results | |||||||||||
| Returned no results | |||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Results were not relevant to my search terms or needs | |||||||||||
| I was not sure what words to use in my search | |||||||||||
| Search required too many refinements to get to what I wanted | |||||||||||
| Search speed was too slow | |||||||||||
| Other | |||||||||||
| C7289 | What type of difficulty, if any, did you encounter with the navigation process on this site? | Did not have difficulty navigating the site | Radio button, one-up vertical | Single | N | Navigation Difficulty | |||||
| Could not determine the best link on most pages | |||||||||||
| Could not navigate back to previous information | |||||||||||
| Would often feel lost, not know where I was | |||||||||||
| Had difficulty finding related information | |||||||||||
| Too many links or navigational choices | |||||||||||
| Links did not take me where I expected | |||||||||||
| Could not get started or did not know where to begin | |||||||||||
| Had difficulty finding detailed information | |||||||||||
| Had technical difficulties (e.g. broken links, error messages) | |||||||||||
| Links/labels are difficult to understand | |||||||||||
| Navigation did not support what I was trying to accomplish | |||||||||||
| Navigated to the general area but could not find the specific content I needed | |||||||||||
| Other | |||||||||||
| C6980 | I am visiting a park. . . | This week | Drop down, select one | Single | Y | Visiting a Park | |||||
| This month | |||||||||||
| Within 3 months | |||||||||||
| Within 6 months | |||||||||||
| This year | |||||||||||
| I have no plans to visit a park | |||||||||||
| That's not why I'm here at this site | |||||||||||
| C7783 | If you could make one improvement to this site, what would it be? | More/better information for travelers | Drop down, select one | Single | Y | Improvement | |||||
| More/better information for kids | |||||||||||
| More/better information for students | |||||||||||
| More/better information for teachers | |||||||||||
| More/better information for parents | |||||||||||
| More/better photographs, video and audio features | |||||||||||
| More/better information on history | |||||||||||
| More/better information on historic preservation | |||||||||||
| More/better info on other history and cultural subjects | |||||||||||
| More/better information on park wildlife | |||||||||||
| More/better info on park ecosystems and natural features | |||||||||||
| More/better information on other natural resource subjects | |||||||||||
| More/better information on outdoor recreational opportunities | |||||||||||
| Other | |||||||||||
| C7784 | Please provide some specific details on the improvement you chose in the question above. | Text area, no char limit | N | Improvement | |||||||
| C6182 | What other information would you like to see on this site? (Please specify) | Text area, no char limit | N | Other Information | |||||||
| C6183 | Do you have any other comments about this site? (Please specify) | Text area, no char limit | N | Comments | |||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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