Generic Clearance for the Collection of Qualitative Feedback on the Export Import Bank of the United States (Ex-Im Bank) Service Delivery

Forms and Documents

Document Name	Status
Form OIG 2011-01 Ex-Im Bank Customer Survey On Operational Efficiency Form	Modified
Submission of a Survey Request to OMB for Approval 7 26.docx Supporting Statement A	2011-09-15
Re-Submit Justification 9-15-11.docx Justification for No Material/Nonsubstantive Change	2011-09-15
Supporting_Statement_Part_B_6-9-11Final[1].doc Supporting Statement B	2011-06-09
Generic Clearance Submission Template-Draft.docx Supplementary Document	2011-04-08

IC Document Collections

IC ID	Document Title	Status
198649	Ex-Im Bank Customer Survey On Operational Efficiency Form	Modified
197203	Generic Clearance forthe Collection of Qualitative Feedback on the Export Import Bank of the US Service Delivery	Unchanged

ICR Details

OMB Control No: 3048-0036	ICR Reference No: 201109-3048-001
Status: Historical Inactive	Previous ICR Reference No: 201104-3048-001
Agency/Subagency: EXIMBANK	Agency Tracking No: EIB 11-01
Title: Generic Clearance for the Collection of Qualitative Feedback on the Export Import Bank of the United States (Ex-Im Bank) Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 09/22/2011
	Date Received in OIRA: 09/15/2011
Terms of Clearance: Agency will resubmit collection to include supporting statement A and nonsubstantive change to template.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2014	06/30/2014	06/30/2014
Responses	4,690	0	4,690
Time Burden (Hours)	1,874	0	1,874
Cost Burden (Dollars)	123,113	0	123,113

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Abstract: This collection of information is necessary to enable Export-Import Bank to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. Revison of previouse approved survey - minor changes: 1. expanded category of responses from 1 - 10 and NA to 0 - 10 and NA 2. modified the industry classifications to be consistent with Ex-Im classifications 3. requested respondents to "rank" the importance of their suggestions in questions 3rd question on page 4 1st question on page 6

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Authorizing Statute(s): US Code: 12 USC 635 Name of Law: Export Import Bank Act of 1945 et seq
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 245	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 46	03/09/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Ex-Im Bank Customer Survey On Operational Efficiency	OIG 2011-01	OIG Survey
Generic Clearance forthe Collection of Qualitative Feedback on the Export Import Bank of the US Service Delivery

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: New Generic Information Collection request

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Annual Cost to Federal Government: $123,113

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/15/2011

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