Form 1 Customer Satisfaction Survey of AHRQ PSNet Users

Customer Satisfaction Survey of AHRQ PSNet Users

1. Visitor Characteristics

   1. Approximately how often do you visit the AHRQ PSNet site?

• First time

• Daily

• Weekly

• Monthly

• Less than once a month

2. Which of the following categories best describes you?

• Administrator or Manager of Hospital, Health Plan, or Medical Group

• Federal/State Policymaker

• House Officer/Resident

• Librarian/Information Specialist

• Nurse/Nurse Practitioner

• Patient or consumer

• Patient safety officer

• Quality Improvement professional

• Risk management professional

• Pharmacist

• Physician

• Physician Assistant

• Student

• Writer/Reporter/Editor

• Other (write in) _______________

3. Which of the following best represents your primary affiliation?

• Academic institution, university, or medical school

• Hospital or health care system

• Ambulatory care

• Federal government agency

• Insurance company

• Quality/patient safety organization (excluding federal, state, or local government)

• State or local government agency

• Other (write in) _________________

2. Interest in AHRQ PSNet

   1. How did you first learn about the AHRQ PSNet site? (choose one)

• Link from AHRQ Web site

• Link from AHRQ WebM&M

• Social media (e.g., Twitter, Facebook, etc.)

• Word of mouth from a colleague or friend

• Web search engine (e.g., Google, Yahoo, etc.)

• Link from another Web site (excludes AHRQ Web site)

• Print media (e.g., medical journals, health care publications, newspaper, etc.)

• AHRQ print media (e.g., brochure, reports, fact sheets, etc.)

• Conference

• Other, please describe ________________

2. How do you usually visit?

• Have AHRQ PSNet bookmarked

• Link from the weekly AHRQ PSNet newsletter

• Link from weekly MyPSNet email alert

• Link from AHRQ WebM&M

• Other, please describe ________________

3. Which of the following statements most closely describes your primary reason for visiting the AHRQ PSNet site? (Check ONE)

• Keep up to date on patient safety resources (ie, weekly updates)

• Search for patient safety resources that are most relevant to my needs

• Learn more about the activities of AHRQ

• Other, please describe

3. AHRQ PSNet SITE ASSESSMENT

   1. If asked for a resource on patient safety, how likely is it that you would recommend AHRQ PSNet to a friend or colleague?

• Very likely

• Somewhat likely

• Not very likely

• Not likely

• Neutral or not applicable

2. Which type of resources are you primarily interested in when visiting AHRQ PSNet?

• Journal articles

• Web resources

• Newspaper/magazine articles

• Books/reports

• Tools/toolkits

• Meetings/conferences

• Press releases/announcements

• Other

3. How would you rate the selection of resources chosen for inclusion on AHRQ PSNet?

• Should be much narrower

• Should be slightly narrower

• Just right

• Should be slightly broader

• Should be much broader

• Neutral or not applicable

• Optional [Explain]

4. Based on your previous visits, how would you rate the following aspects of the AHRQ PSNet site?
   [Likert Scale: 1-Excellent; 2-Good; 3-Fair; 4-Poor; 5-Neutral or not applicable]

• General appearance

• Patient Safety Primers

• Classics section

• Brief description given for each resource

• Site organization

• Ability to find the information you want

• Search results

• Education and Training Programs section

• Most Popular list

• RSS Feed

• Email a Colleague feature

• Sharing buttons

5. How would you rate the usefulness/practical value of the AHRQ PSNet site to you?

• Very useful

• Somewhat useful

• Not very useful

• Not useful

• Neutral or not applicable

6. When you Browse the Collection, either by resource type or subject, how would you rate the results?

• Excellent

• Good

• Fair

• Poor

• Neutral or not applicable

• If Fair or Poor, please briefly explain why (fill in blank)

7. If you are registered for My PSNet, how would you rate this feature in providing you with up-to-date information related to your specific interests?

• Excellent

• Good

• Fair

• Poor

• Neutral or not applicable

• If Fair or Poor, please briefly explain why (fill in blank)

4. FINAL COMMENTS

1. Please provide any other comments or suggestions on the features/functions/content of AHRQ PSNet: