Attachment C -- Federal Register Notice

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Federal Register / Vol. 76, No. 62 / Thursday, March 31, 2011 / Notices
Clearance Officer, (301) 427–1477, or by
e-mail at
doris.lefkowitz@AHRQ.hhs.gov.
SUPPLEMENTARY INFORMATION:

DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Agency for Healthcare Research and
Quality
Agency Information Collection
Activities; Proposed Collection;
Comment Request
Agency for Healthcare Research
and Quality, HHS.
ACTION: Notice.
AGENCY:

This notice announces the
intention of the Agency for Healthcare
Research and Quality (AHRQ) to request
that the Office of Management and
Budget (OMB) approve the proposed
information collection project:
‘‘Voluntary Customer Survey Generic
Clearance for the Agency for Healthcare
Research and Quality.’’ In accordance
with the Paperwork Reduction Act, 44
U.S.C. 3501–3520, AHRQ invites the
public to comment on this proposed
information collection.
This proposed information collection
was previously published in the Federal
Register on January 25th, 2011 and
allowed 60 days for public comment. No
comments were received. The purpose
of this notice is to allow an additional
30 days for public comment.
DATES: Comments on this notice must be
received by May 2, 2011.
ADDRESSES: Written comments should
be submitted to: AHRQ’s OMB Desk
Officer by fax at (202) 395–6974
(attention: AHRQ’s desk officer) or by email at OIRA_submission@omb.eop.gov
(attention: AHRQ’s desk officer).
Copies of the proposed collection
plans, data collection instruments, and
specific details on the estimated burden
can be obtained from the AHRQ Reports
Clearance Officer.
FOR FURTHER INFORMATION CONTACT:
Doris Lefkowitz, AHRQ Reports
SUMMARY:

Proposed Project
Voluntary Customer Survey Generic
Clearance for the Agency for Healthcare
Research and Quality
Executive Order 12862 directs
agencies that ‘‘provide significant
services directly to the public’’ to
‘‘survey customers to determine the kind
and quality of services they want and
their level of satisfaction with existing
services.’’ This is a request for the Office
of Management and Budget (OMB) to reapprove for an additional 3 years, under
the Paperwork Reduction Act of 1995,
the generic clearance for the Agency for
Healthcare Research and Quality
(AHRQ) to survey the users of AHRQ’s
work products and services, OMB
control number 0935–0106.
Customer surveys will be undertaken
by AHRQ to assess its work products
and services provided to its customers,
to identify problem areas, and to
determine how they can be improved.
Surveys conducted under this generic
clearance are not required by regulation
and will not be used by AHRQ to
regulate or sanction its customers.
Surveys will be entirely voluntary, and
information provided by respondents
will be combined and summarized so
that no individually identifiable
information will be released. Proposed
information collections submitted under
this generic clearance will be reviewed
and acted upon by OMB within 14 days
of submission to OMB.
In accordance with OMB guidelines
for generic clearances for voluntary
customer surveys and Executive Order
12862, AHRQ: (1) Has established an
independent review process to assure
the development, implementation, and

analysis of high quality customer
surveys within AHRQ; (2) will provide
periodic progress reports on the conduct
of surveys under the generic approval,
summarizing the actual burden; (3) will
provide OMB with copies of the survey
instruments for inclusion in the docket;
and, (4) will notify OMB of any
significant changes in proposed survey
instruments.
Method of Collection
The information collected through
focus groups and voluntary customer
surveys will be used by AHRQ to
identify strengths and weaknesses in
products and services to make
improvements that are practical and
feasible. Information from these
customer surveys will be used to plan
and redirect resources and efforts to
improve or maintain a high quality of
service to the lay and health
professional public.
Estimated Annual Respondent Burden
Exhibit 1 shows the estimated total
burden hours for the respondents. Mail
surveys are estimated to average 15
minutes, telephone surveys 40 minutes,
web-based surveys 10 minutes, focus
groups two hours, and in-person
interviews are estimated to average 50
minutes. Mail surveys may also be sent
to respondents via email, and may
include a telephone non-response
follow-up. Telephone non-response
follow-up for mailed surveys does not
count as a telephone survey. The total
burden hours for the 3 years of the
clearance is estimated to be 10,150
hours.
Exhibit 2 shows the estimated cost
burden for the respondents. The total
cost burden for the 3 years of the
clearance is estimated to be $340,127.

EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS
Number of respondents

Number of responses per
respondent

Mail/email* .......................................................................................................
Telephone ........................................................................................................
Web-based .......................................................................................................
Focus Groups ..................................................................................................
In-person ..........................................................................................................

15,000
600
15,000
1,500
600

1
1
1
1
1

15/60
40/60
10/60
2.0
50/60

3,750
400
2,500
3,000
500

Total ..........................................................................................................

32,700

na

na

10,150

Average hourly wage rate*

Total cost burden

$33.51

$125,663

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Type of information collection

Hours per response

Total burden
hours

* May include telephone non-response follow-up in which case the burden will not change.

EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS
Number of respondents

Type of information collection
Mail/email .........................................................................................................

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Total burden
hours

15,000

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3,750

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Federal Register / Vol. 76, No. 62 / Thursday, March 31, 2011 / Notices
EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS—Continued
Number of respondents

Type of information collection

Total burden
hours

Average hourly wage rate*

Total cost burden

Telephone ........................................................................................................
Web-based .......................................................................................................
Focus Groups ..................................................................................................
In-person ..........................................................................................................

600
15,000
1,500
600

400
2,500
3,000
500

33.51
33.51
33.51
33.51

13,404
83,775
100,530
16,755

Total ..........................................................................................................

32,700

10,150

na

340,127

* Based upon the average wages for 29–000 (Healthcare Practitioner and Technical Occupations), ‘‘National Compensation Survey: Occupational Wages in the United States, May 2009,’’ U.S. Department of Labor, Bureau of Labor Statistics.

Estimated Annual Costs to the Federal
Government

DEPARTMENT OF HEALTH AND
HUMAN SERVICES

Information collections conducted
under this generic clearance will in
some cases be carried out under
contract. Assuming the contract cost per
survey are $50,000–$100,000, and for
each focus group are $20,000, total
contract costs could run $720,000 per
year.

Agency for Healthcare Research and
Quality

Request for Comments

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In accordance with the above-cited
Paperwork Reduction Act legislation,
comments on AHRQ’s information
collection are requested with regard to
any of the following: (a) Whether the
proposed collection of information is
necessary for the proper performance of
AHRQ healthcare research and
healthcare information dissemination
functions, including whether the
information will have practical utility;
(b) the accuracy of AHRQ’s estimate of
burden (including hours and costs) of
the proposed collection(s) of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (d)
ways to minimize the burden of the
collection of information upon the
respondents, including the use of
automated collection techniques or
other forms of information technology.
Comments submitted in response to
this notice will be summarized and
included in the Agency’s subsequent
request for OMB approval of the
proposed information collection. All
comments will become a matter of
public record.
Dated: March 17, 2011.
Carolyn M. Clancy,
Director.
[FR Doc. 2011–7430 Filed 3–30–11; 8:45 am]
BILLING CODE 4160–90–M

Agency Information Collection
Activities; Proposed Collection;
Comment Request
Agency for Healthcare Research
and Quality, HHS.
ACTION: Notice.
AGENCY:

This notice announces the
intention of the Agency for Healthcare
Research and Quality (AHRQ) to request
that the Office of Management and
Budget (OMB) approve the proposed
information collection project:
‘‘Understanding Development Methods
from Other Industries to Improve the
Design of Consumer Health IT.’’ In
accordance with the Paperwork
Reduction Act, 44 U.S.C. 3501–3520,
AHRQ invites the public to comment on
this proposed information collection.
This proposed information collection
was previously published in the Federal
Register on January 27th, 2011 and
allowed 60 days for public comment. No
comments were received. The purpose
of this notice is to allow an additional
30 days for public comment.
DATES: Comments on this notice must be
received by May 2, 2011.
ADDRESSES: Written comments should
be submitted to: AHRQ’s OMB Desk
Officer by fax at (202) 395–6974
(attention: AHRQ’s desk officer) or by email at OIRA_submission@omb.eop.gov
(attention: AHRQs desk officer).
Copies of the proposed collection
plans, data collection instruments, and
specific details on the estimated burden
can be obtained from the AHRQ Reports
Clearance Officer.
FOR FURTHER INFORMATION CONTACT:
Doris Lefkowitz, AHRQ Reports
Clearance Officer, (301) 427–1477, or by
e-mail at
doris.lefkowitz@AHRQ.hhs.gov.
SUMMARY:

SUPPLEMENTARY INFORMATION:

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Proposed Project
Understanding Development Methods
From Other Industries to Improve the
Design of Consumer Health IT
Consumer health information
technology (IT) is the collection of tools,
technologies, and artifacts that
individuals can use to support their
health care management tasks (Agarwal
and Khuntia, 2009). Consumer health IT
can play an important role in patients’
efforts to coordinate their care and in
ensuring that their personal values and
interests help guide all clinical
decisions. In order to accomplish this,
consumer health IT solutions must take
into account the particular needs of the
consumer.
Useful consumer health IT products
may enhance the quality of health care
by empowering individual consumers to
take a more active, effective, and
collaborative role in their own personal
health care. These products could
provide the following capabilities to
consumers:
• Information storage, archiving, and
retrieval: The capabilities to search
results of past examinations or lab tests,
to interact with electronic versions of
their health records, and identify when
to seek health care services.
• Health monitoring: The capability
to report data (e.g., blood pressure,
weight) from various locations.
• Information seeking and searching:
The capability to interactively search for
a wealth of health-related information.
Despite the potential power of
consumer health IT, consumers have not
adopted these technologies to the same
degree that they have adopted
technology products marketed from
other consumer product industries. One
reason for slow adoption is that the
marketplace lacks robust tools that
allow for the complexity and diversity
of personal health information
management (PHIM) practices. These
types of practices are influenced by a
variety of user and contextual factors,
including demographics, personal
attitudes, the goals and objectives of
users, and the broad range of tasks that

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