Attach 11_PIA TTC

Attachment 11: Privacy Impact Assessment (PIA)

06.1 HHS Privacy Impact Assessment (Form) / NIH NCI Technology Transfer Center Online Customer Survey (NCI TTC) (Item)	Primavera ProSight
Form Report, printed by: Milliard, Suzanne, Oct 7, 2010

PIA SUMMARY

1

The following required questions with an asterisk (*) represent the information necessary to complete the PIA Summary for transmission to the Office of Management and Budget (OMB) and public posting in accordance with OMB Memorandum (M) 03-22.

Note: If a question or its response is not applicable, please answer “N/A” to that question where possible. If the system hosts a website, the Website Hosting Practices section is required to be completed regardless of the presence of personally identifiable information (PII). If no PII is contained in the system, please answer questions in the PIA Summary Tab and then promote the PIA to the Senior Official for Privacy who will authorize the PIA. If this system contains PII, all remaining questions on the PIA Form Tabs must be completed prior to signature and promotion.

2	Summary of PIA Required Questions

*Is this a new PIA?

Yes

If this is an existing PIA, please provide a reason for revision:

*1. Date of this Submission:

Oct 7, 2010

*2. OPDIV Name:

NIH

*4. Privacy Act System of Records Notice (SORN) Number (If response to Q.21 is Yes, a SORN number is required for Q.4):

N/A

*5. OMB Information Collection Approval Number:

0925-XXXX

*6. Other Identifying Number(s):

NCI TTC

*7. System Name (Align with system item name):

NIH NCI Technology Transfer Center (TTC) Online Customer Survey

*9. System Point of Contact (POC). The System POC is the person to whom questions about the system and the responses to this PIA may be addressed:

	Point of Contact Information
	POC Name	John Hewes, Ph.D.

*10. Provide an overview of the system:

The NCI TTC Online Customer Survey is a web-based data collection tool designed to assess the satisfaction of NCI Technology Transfer Center (TTC) customers and collect descriptive, non-confidential information about their company's communications and marketing. Respondents of this survey include the universe of the NCI TTC's "external customers" which includes approximately 750 managers and executives in the 320 for-profit companies who have developed biomedical research alliances with the NIH through the TTC, or made information requests concerning NIH Material Transfer Agreements (MTAs), Cooperative Research and Development Agreements (CRADAs), Confidential Disclosure Agreements (CDAs), and other instruments for developing collaborative research. Only business contact information will be used to correspond with respondents. No PII will be collected using this system. A secure url and a password will be provided to respondents to access the online survey. This website will not be available to the public.

*13. Indicate if the system is new or an existing one being modified:

New

*17. Does/Will the system collect, maintain (store), disseminate and/or pass through PII within any database(s), record(s), file(s) or website(s) hosted by this system?

TIP: If the answer to Question 17 is “No” (indicating the system does not contain PII), only the remaining PIA Summary tab questions need to be completed and submitted. If the system does contain PII, the full PIA must be completed and submitted. (Although note that “Employee systems,” – i.e., systems that collect PII “permitting the physical or online contacting of a specific individual … employed [by] the Federal Government – only need to complete the PIA Summary tab.)

No

17a. Is this a GSS PIA included for C&A purposes only, with no ownership of underlying application data? If the response to Q.17a is Yes, the response to Q.17 should be No and only the PIA Summary must be completed.

No

*19. Are records on the system retrieved by 1 or more PII data elements?

No

*21. Is the system subject to the Privacy Act? (If the response to Q.19 is Yes, the response to Q.21 must be Yes and a SORN number is required for Q.4)

No

*23. If the system shares or discloses PII, please specify with whom and for what purpose(s):

N/A

*30. Please describe in detail: (1) The information the agency will collect, maintain, or disseminate (clearly state if the information contained in the system ONLY represents federal contact data); (2) Why and for what purpose the agency will use the information; (3) Explicitly indicate whether the information contains PII; and (4) Whether submission of personal information is voluntary or mandatory:

1 & 2. The purpose of the web-based survey is to gather critical information that will serve the goals set forth by the TTC to obtain a better understanding of the needs of its external customers in the private sector. The web-based survey will collect descriptive, non-confidential information about the characteristics of the respondents' particular company, satisfaction with TTC's customer service, preferred and expected communications channels of TTC's external customers, and strategic plans of companies to engage in external collaborations and partnerships. Respondents will not be asked to identify specific companies.

3. No PII will be collected

4. Submission is voluntary.

*31. Please describe in detail any processes in place to: (1) Notify and obtain consent from the individuals whose PII is in the system when major changes occur to the system (e.g., disclosure and/or data uses have changed since the notice at the time of the original collection); (2) Notify and obtain consent from individuals regarding what PII is being collected from them; and (3) How the information will be used or shared. (Note: Please describe in what format individuals will be given notice of consent [e.g., written notice, electronic notice, etc.]):

No PII in the system.

*32. Does the system host a website? (Note: If the system hosts a website, the Website Hosting Practices section is required to be completed regardless of the presence of PII)

Yes

*37. Does the website have any information or pages directed at children under the age of thirteen?

No

*50. Are there policies or guidelines in place with regard to the retention and destruction of PII? (Refer to the C&A package and/or the Records Retention and Destruction section in SORN)

Not Applicable

*54. Briefly describe in detail how the PII will be secured on the system using administrative, technical, and physical controls:

No PII in the system.

PIA REQUIRE INFORMATION

1	HHS Privacy Impact Assessment (PIA)

The PIA determines if Personally Identifiable Information (PII) is contained within a system, what kind of PII, what is done with that information, and how that information is protected. Systems with PII are subject to an extensive list of requirements based on privacy laws, regulations, and guidance. The HHS Privacy Act Officer may be contacted for issues related to Freedom of Information Act (FOIA) and the Privacy Act. Respective Operating Division (OPDIV) Privacy Contacts may be contacted for issues related to the Privacy Act. The Office of the Chief Information Officer (OCIO) can be used as a resource for questions related to the administrative, technical, and physical controls of the system. Please note that answers to questions with an asterisk (*) will be submitted to the Office of Management and Budget (OMB) and made publicly available in accordance with OMB Memorandum (M) 03-22.

Note: If a question or its response is not applicable, please answer “N/A” to that question where possible.

2	General Information

*Is this a new PIA?

Yes

If this is an existing PIA, please provide a reason for revision:

*1. Date of this Submission:

Oct 7, 2010

*2. OPDIV Name:

NIH

3. Unique Project Identifier (UPI) Number for current fiscal year (Data is auto-populated from the System Inventory form, UPI table):

*4. Privacy Act System of Records Notice (SORN) Number (If response to Q.21 is Yes, a SORN number is required for Q.4):

N/A

*5. OMB Information Collection Approval Number:

0925-XXXX

5a. OMB Collection Approval Number Expiration Date:

*6. Other Identifying Number(s):

NCI TTC

*7. System Name: (Align with system item name)

NIH NCI Technology Transfer Center (TTC) Online Customer Survey

8. System Location: (OPDIV or contractor office building, room, city, and state)

	System Location:
	OPDIV or contractor office building
	Room
	City
	State

*9. System Point of Contact (POC). The System POC is the person to whom questions about the system and the responses to this PIA may be addressed:

	Point of Contact Information
	POC Name	John Hewes, Ph.D.

The following information will not be made publicly available:

	POC Title	Technology Transfer Specialist
	POC Organization	Technology Transfer Center, NCI
	POC Phone	hewesj@mail.nih.gov
	POC Email	301-435-3121

*10. Provide an overview of the system: (Note: The System Inventory form can provide additional information for child dependencies if the system is a GSS)

The NCI TTC Online Customer Survey is a web-based data collection tool designed to assess the satisfaction of NCI Technology Transfer Center (TTC) customers and collect descriptive, non-confidential information about their company's communications and marketing. Respondents of this survey include the universe of the NCI TTC's "external customers" which includes approximately 750 managers and executives in the 320 for-profit companies who have developed biomedical research alliances with the NIH through the TTC, or made information requests concerning NIH Material Transfer Agreements (MTAs), Cooperative Research and Development Agreements (CRADAs), Confidential Disclosure Agreements (CDAs), and other instruments for developing collaborative research. Only business contact information will be used to correspond with respondents. No PII will be collected using this system. A secure url and a password will be provided to respondents to access the online survey. This website will not be available to the public.

SYSTEM CHARACTERIZATION AND DATA CATEGORIZATION

1	System Characterization and Data Configuration

11. Does HHS own the system?

11a. If no, identify the system owner:

12. Does HHS operate the system? (If the system is operated at a contractor site, the answer should be No)

12a. If no, identify the system operator:

*13. Indicate if the system is new or an existing one being modified:

New

14. Identify the life-cycle phase of this system:

15. Have any of the following major changes occurred to the system since the PIA was last submitted?

	Please indicate “Yes” or “No” for each category below:	Yes/No
	Conversions
	Anonymous to Non-Anonymous
	Significant System Management Changes
	Significant Merging
	New Public Access
	Commercial Sources
	New Interagency Uses
	Internal Flow or Collection
	Alteration in Character of Data

16. Is the system a General Support System (GSS), Major Application (MA), Minor Application (child) or Minor Application (stand-alone)?

*17. Does/Will the system collect, maintain (store), disseminate and/or pass through PII within any database(s), record(s), file(s) or website(s) hosted by this system?

No

TIP: If the answer to Question 17 is “No” (indicating the system does not contain PII), only the remaining PIA Summary tab questions need to be completed and submitted. If the system does contain PII, the full PIA must be completed and submitted. (Although note that “Employee systems,” – i.e., systems that collect PII “permitting the physical or online contacting of a specific individual … employed [by] the Federal Government – only need to complete the PIA Summary tab.)

Please indicate "Yes" or "No" for each PII category. If the applicable PII category is not listed, please use the Other field to identify the appropriate category of PII.

	Categories:	Yes/No
	Name (for purposes other than contacting federal employees)
	Date of Birth
	Social Security Number (SSN)
	Photographic Identifiers
	Driver’s License
	Biometric Identifiers
	Mother’s Maiden Name
	Vehicle Identifiers
	Personal Mailing Address
	Personal Phone Numbers
	Medical Records Numbers
	Medical Notes
	Financial Account Information
	Certificates
	Legal Documents
	Device Identifiers
	Web Uniform Resource Locator(s) (URL)
	Personal Email Address
	Education Records
	Military Status
	Employment Status
	Foreign Activities
	Other

17a. Is this a GSS PIA included for C&A purposes only, with no ownership of underlying application data? If the response to Q.17a is Yes, the response to Q.17 should be No and only the PIA Summary must be completed.

No

18. Please indicate the categories of individuals about whom PII is collected, maintained, disseminated and/or passed through. Note: If the applicable PII category is not listed, please use the Other field to identify the appropriate category of PII. Please answer "Yes" or "No" to each of these choices (NA in other is not applicable).

	Categories:	Yes/No
	Employees
	Public Citizen
	Patients
	Business partners/contacts (Federal, state, local agencies)
	Vendors/Suppliers/Contractors
	Other

*19. Are records on the system retrieved by 1 or more PII data elements?

No

Please indicate "Yes" or "No" for each PII category. If the applicable PII category is not listed, please use the Other field to identify the appropriate category of PII.

	Categories:	Yes/No
	Name (for purposes other than contacting federal employees)
	Date of Birth
	SSN
	Photographic Identifiers
	Driver’s License
	Biometric Identifiers
	Mother’s Maiden Name
	Vehicle Identifiers
	Personal Mailing Address
	Personal Phone Numbers
	Medical Records Numbers
	Medical Notes
	Financial Account Information
	Certificates
	Legal Documents
	Device Identifiers
	Web URLs
	Personal Email Address
	Education Records
	Military Status
	Employment Status
	Foreign Activities
	Other

20. Are 10 or more records containing PII maintained, stored or transmitted/passed through this system?

*21. Is the system subject to the Privacy Act? (If the response to Q.19 is Yes, the response to Q.21 must be Yes and a SORN number is required for Q.4)

No

21a. If yes but a SORN has not been created, please provide an explanation.

INFORMATION SHARING PRACTICES

1	Information Sharing Practices

22. Does the system share or disclose PII with other divisions within this agency, external agencies, or other people or organizations outside the agency?

	Please indicate “Yes” or “No” for each category below:	Yes/No
	Name (for purposes other than contacting federal employees)
	Date of Birth
	SSN
	Photographic Identifiers
	Driver’s License
	Biometric Identifiers
	Mother’s Maiden Name
	Vehicle Identifiers
	Personal Mailing Address
	Personal Phone Numbers
	Medical Records Numbers
	Medical Notes
	Financial Account Information
	Certificates
	Legal Documents
	Device Identifiers
	Web URLs
	Personal Email Address
	Education Records
	Military Status
	Employment Status
	Foreign Activities
	Other

*23. If the system shares or discloses PII please specify with whom and for what purpose(s):

N/A

24. If the PII in the system is matched against PII in one or more other computer systems, are computer data matching agreement(s) in place?

25. Is there a process in place to notify organizations or systems that are dependent upon the PII contained in this system when major changes occur (i.e., revisions to PII, or when the system is replaced)?

26. Are individuals notified how their PII is going to be used?

26a. If yes, please describe the process for allowing individuals to have a choice. If no, please provide an explanation.

27. Is there a complaint process in place for individuals who believe their PII has been inappropriately obtained, used, or disclosed, or that the PII is inaccurate?

27a. If yes, please describe briefly the notification process. If no, please provide an explanation.

28. Are there processes in place for periodic reviews of PII contained in the system to ensure the data’s integrity, availability, accuracy and relevancy?

28a. If yes, please describe briefly the review process. If no, please provide an explanation.

29. Are there rules of conduct in place for access to PII on the system?

Please indicate "Yes," "No," or "N/A" for each category. If yes, briefly state the purpose for each user to have access:

	Users with access to PII	Yes/No/N/A	Purpose
	User
	Administrators
	Developers
	Contractors
	Other

*30. Please describe in detail: (1) The information the agency will collect, maintain, or disseminate (clearly state if the information contained in the system ONLY represents federal contact data); (2) Why and for what purpose the agency will use the information; (3) Explicitly indicate whether the information contains PII; and (4) Whether submission of personal information is voluntary or mandatory:

1 & 2. The purpose of the web-based survey is to gather critical information that will serve the goals set forth by the TTC to obtain a better understanding of the needs of its external customers in the private sector. The web-based survey will collect descriptive, non-confidential information about the characteristics of the respondents' particular company, satisfaction with TTC's customer service, preferred and expected communications channels of TTC's external customers, and strategic plans of companies to engage in external collaborations and partnerships. Respondents will not be asked to identify specific companies.

3. No PII will be collected

4. Submission is voluntary.

*31. Please describe in detail any processes in place to: (1) Notify and obtain consent from the individuals whose PII is in the system when major changes occur to the system (e.g., disclosure and/or data uses have changed since the notice at the time of the original collection); (2) Notify and obtain consent from individuals regarding what PII is being collected from them; and (3) How the information will be used or shared. (Note: Please describe in what format individuals will be given notice of consent [e.g., written notice, electronic notice, etc.])

No PII in the system.

WEBSITE HOSTING PRACTICES

1	Website Hosting Practices

*32. Does the system host a website? (Note: If the system hosts a website, the Website Hosting Practices section is required to be completed regardless of the presence of PII)

Yes

	Please indicate “Yes” or “No” for each type of site below. If the system hosts both Internet and Intranet sites, indicate “Yes” for “Both” only.	Yes/ No	If the system hosts an Internet site, please enter the site URL. Do not enter any URL(s) for Intranet sites.
	Internet
	Intranet	Yes
	Both

33. Does the system host a website that is accessible by the public and does not meet the exceptions listed in OMB M-03-22?

Note: OMB M-03-22 Attachment A, Section III, Subsection C requires agencies to post a privacy policy for websites that are accessible to the public, but provides three exceptions: (1) Websites containing information other than "government information" as defined in OMB Circular A-130; (2) Agency intranet websites that are accessible only by authorized government users (employees, contractors, consultants, fellows, grantees); and (3) National security systems defined at 40 U.S.C. 11103 as exempt from the definition of information technology (see section 202(i) of the E-Government Act.).

Not Applicable

34. If the website does not meet one or more of the exceptions described in Q. 33 (i.e., response to Q. 33 is "Yes"), a website privacy policy statement (consistent with OMB M-03-22 and Title II and III of the E-Government Act) is required. Has a website privacy policy been posted?

Not Applicable

35. If a website privacy policy is required (i.e., response to Q. 34 is “Yes”), is the privacy policy in machine-readable format, such as Platform for Privacy Preferences (P3P)?

Not Applicable

35a. If no, please indicate when the website will be P3P compliant:

N/A - Website is not publicly available.

36. Does the website employ tracking technologies?

No

	Please indicate “Yes”, “No”, or “N/A” for each type of cookie below:	Yes/No/N/A
	Web Bugs
	Web Beacons
	Session Cookies
	Persistent Cookies
	Other

*37. Does the website have any information or pages directed at children under the age of thirteen?

No

37a. If yes, is there a unique privacy policy for the site, and does the unique privacy policy address the process for obtaining parental consent if any information is collected?

38. Does the website collect PII from individuals?

No

	Please indicate “Yes” or “No” for each category below:	Yes/No
	Name (for purposes other than contacting federal employees)
	Date of Birth
	SSN
	Photographic Identifiers
	Driver's License
	Biometric Identifiers
	Mother's Maiden Name
	Vehicle Identifiers
	Personal Mailing Address
	Personal Phone Numbers
	Medical Records Numbers
	Medical Notes
	Financial Account Information
	Certificates
	Legal Documents
	Device Identifiers
	Web URLs
	Personal Email Address
	Education Records
	Military Status
	Employment Status
	Foreign Activities
	Other

39. Are rules of conduct in place for access to PII on the website?

Not Applicable

40. Does the website contain links to sites external to HHS that owns and/or operates the system?

No

40a. If yes, note whether the system provides a disclaimer notice for users that follow external links to websites not owned or operated by HHS.

ADMINISTRATIVE CONTROLS

1	Administrative Controls

Note: This PIA uses the terms “Administrative,” “Technical” and “Physical” to refer to security control questions—terms that are used in several Federal laws when referencing security requirements.

41. Has the system been certified and accredited (C&A)?

41a. If yes, please indicate when the C&A was completed (Note: The C&A date is populated in the System Inventory form via the responsible Security personnel):

41b. If a system requires a C&A and no C&A was completed, is a C&A in progress?

42. Is there a system security plan for this system?

43. Is there a contingency (or backup) plan for the system?

44. Are files backed up regularly?

45. Are backup files stored offsite?

46. Are there user manuals for the system?

47. Have personnel (system owners, managers, operators, contractors and/or program managers) using the system been trained and made aware of their responsibilities for protecting the information being collected and maintained?

48. If contractors operate or use the system, do the contracts include clauses ensuring adherence to privacy provisions and practices?

49. Are methods in place to ensure least privilege (i.e., “need to know” and accountability)?

49a. If yes, please specify method(s):

*50. Are there policies or guidelines in place with regard to the retention and destruction of PII? (Refer to the C&A package and/or the Records Retention and Destruction section in SORN):

Not Applicable

50a. If yes, please provide some detail about these policies/practices:

TECHNICAL CONTROLS

1	Technical Controls

51. Are technical controls in place to minimize the possibility of unauthorized access, use, or dissemination of the data in the system?

	Please indicate “Yes” or “No” for each category below:	Yes/No
	User Identification
	Passwords
	Firewall
	Virtual Private Network (VPN)
	Encryption
	Intrusion Detection System (IDS)
	Common Access Cards (CAC)
	Smart Cards
	Biometrics
	Public Key Infrastructure (PKI)

52. Is there a process in place to monitor and respond to privacy and/or security incidents?

52a. If yes, please briefly describe the process:

PHYSICAL ACCESS

1	Physical Access

53. Are physical access controls in place?

	Please indicate “Yes” or “No” for each category below:	Yes/No
	Guards
	Identification Badges
	Key Cards
	Cipher Locks
	Biometrics
	Closed Circuit TV (CCTV)

*54. Briefly describe in detail how the PII will be secured on the system using administrative, technical, and physical controls:

No PII in the system.

APPROVAL/DEMOTION

1	System Information

System Name:

NIH NCI Technology Transfer Center (TTC) Online Customer Survey

2	PIA Reviewer Approval/Promotion or Demotion

Promotion/Demotion:

Promote

Comments:

Approval/Demotion Point of Contact:

Suzy Milliard

Date:

Oct 7, 2010

3	Senior Official for Privacy Approval/Promotion or Demotion

Promotion/Demotion:

Comments:

4	OPDIV Senior Official for Privacy or Designee Approval

Please print the PIA and obtain the endorsement of the reviewing official below. Once the signature has been collected, retain a hard copy for the OPDIV's records. Submitting the PIA will indicate the reviewing official has endorsed it

This PIA has been reviewed and endorsed by the OPDIV Senior Official for Privacy or Designee (Name and Date):

Name: __________________________________ Date: ________________________________________

	Name:
	Date:

5	Department Approval to Publish to the Web

Approved for web publishing
Date Published:
Publicly posted PIA URL or no PIA URL explanation:

PIA % COMPLETE

1	PIA Completion

PIA Percentage Complete:

100.00

PIA Missing Fields: