Master Generic Plan for Customer Surveys and Focus Groups

Forms and Documents

Document Name	Status
OSDFS Listening and Learning Sessions customer feedback form Form	New
Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE) Form and Instruction	Unchanged
Parental Options and Information (POI) Project Directors Conference Family Engagement Survey Form and Instruction	Unchanged
Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey Form	Unchanged
EEP Evaluation Data Collection Form	Unchanged
Report of the National Early Literacy Panel Customer Satisfaction Survey Form	Unchanged
NIFL K-3 Pilot Program Customer Satisfactory Survey Form	Unchanged
Teachers Survey and Publications Dissemination Audiences Survey Form and Instruction	Unchanged
Equity Assistance Centers Customer Satisfaction Survey Form and Instruction	Unchanged
NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey Form	Unchanged
PEP Techinical Assistance (TA) Call Customer Feedback Survey Form and Instruction	Unchanged
OCR Technical Assistance Evaluation Form Form	Unchanged
Tasks at ED.gov Form and Instruction	Unchanged
Parents_Guide_Focus_Group_Protocol_0011_v115_05212008[1].pdf Justification for No Material/Nonsubstantive Change	2008-07-17
Customer Survey Supp Statement Part B.doc Supporting Statement B	2008-06-10
Generic Customer Satisfaction Supporting Statement Part A.doc Supporting Statement A	2008-06-10
customer survey listing v6 3-26-08.XLS Supplementary Document	2008-04-04

IC Document Collections

IC ID	Document Title	Status
192210	OSDFS Listening and Learning Sessions customer feedback form Form	New
191779	ED Data Express Customer Survey Other-Customer Service Survey	Unchanged
191257	Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE) Form and Instruction	Unchanged
190708	Parental Options and Information (POI) Project Directors Conference Family Engagement Survey Form and Instruction	Unchanged
189091	Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey Form	Unchanged
189005	EEP Evaluation Data Collection Form	Unchanged
188732	Report of the National Early Literacy Panel Customer Satisfaction Survey Form	Unchanged
188730	NIFL K-3 Pilot Program Customer Satisfactory Survey Form	Unchanged
188477	Teachers Survey and Publications Dissemination Audiences Survey Form and Instruction	Unchanged
188420	Equity Assistance Centers Customer Satisfaction Survey Form and Instruction	Unchanged
188419	NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey Form	Unchanged
188241	PEP Techinical Assistance (TA) Call Customer Feedback Survey Form and Instruction	Unchanged
187563	OCR Technical Assistance Evaluation Form Form	Unchanged
185831	Leveraging Educational Technology Meeting Evaluation Form Other-customer survey	Unchanged
185794	Tasks at ED.gov Form and Instruction	Unchanged
185741	Parent Guide Other-null	Unchanged

ICR Details

OMB Control No: 1800-0011	ICR Reference No: 201003-1800-001
Status: Historical Inactive	Previous ICR Reference No: 200807-1800-001
Agency/Subagency: ED	Agency Tracking No: 04243
Title: Master Generic Plan for Customer Surveys and Focus Groups
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 03/09/2010
	Date Received in OIRA: 03/09/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2011	07/31/2011	09/30/2011
Responses	70,000	0	70,000
Time Burden (Hours)	24,930	0	24,930
Cost Burden (Dollars)	0	0	0

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Abstract: Customer satisfaction surveys and focus group discussions will be conducted by the Principal Offices of the Department of Education to measure customer satisfaction and establish and improve customer service standards as required by Executive Order 12862.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 4196	01/24/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 15997	03/26/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 16

IC Title	Form No.	Form Name
Leveraging Educational Technology Meeting Evaluation Form
Equity Assistance Centers Customer Satisfaction Survey	N/A	Equity Assistance Centers Program Client Survey Summer 2008 through Year 2008-2009
ED Data Express Customer Survey
Parent Guide
Report of the National Early Literacy Panel Customer Satisfaction Survey	N/A	N/A
Parental Options and Information (POI) Project Directors Conference Family Engagement Survey	N/A	POI PI Survey
OSDFS Listening and Learning Sessions customer feedback form	N/A	OSDFS Listening and Learning Sessions Survey
Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey	N/A	N/A
PEP Techinical Assistance (TA) Call Customer Feedback Survey	N/A	PEP TA Customer Feedback Form
NIFL K-3 Pilot Program Customer Satisfactory Survey	N/A, N/A	N/A ,   N/A
EEP Evaluation Data Collection	N/A	EEP Evaluation Followup Survey
Tasks at ED.gov	N/A	Tasks at ED.gov Survey
OCR Technical Assistance Evaluation Form	N/A	OCR Technical Assistance Evaluation Form
NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey	N/A	N/A
Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE)	N/A	Survey of the Regional Education Laboratory (REL) Research Reports
Teachers Survey and Publications Dissemination Audiences Survey	N/A, N/A	Publications Dissemination Audiences Survey ,   Teacher Survey

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This change is due to a decrease in focus group hours. The Department provided a more accurate time/response for focus groups.

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Annual Cost to Federal Government: $245,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/09/2010

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