Justification for the Nonsubstantive Change to 0960-0596

Justification for the Nonsubstantive Change to

Request for Internet Services & 800# Automated Telephone Services

Knowledge-Based Authentication (RISA)

20 CFR 401.45

OMB No. 0960-0596

Reason for Change:

In response to a court order in American Council of the Blind v. Astrue, 2009 WL 3400686 (N.D. Cal. Oct. 20, 2009), SSA will collect media preferences for receiving notices and information from Title II beneficiaries, Title XVI recipients, representative payees, and applicants who are blind or visually impaired. Individuals can give us their preference on the Internet, call an automated 800 number, call a Teleservice Center, or call or visit a field office. Prior to giving us the information, SSA will verify the identity of the individuals by asking questions such as name, date of birth, and Social Security Number. We are increasing the number of respondents for our knowledge-based authentication clearance to include the respondents who will choose an alternative media for receiving SSA notices and information. We are increasing the number of 1-800 number and Internet requestors, and are including individuals who telephone or visit SSA’s field offices. Please refer to the chart below for the increased numbers:

Forms	Number of Respondents	Frequency of Response	Average Burden Per Response	Burden Hours
Internet Requestors	150,000	1	1 ½ Minutes
Telephone Requestors	150,000	1	1 ½ Minutes
Intranet Requestors	1,200,000	1	1 1/2 Minutes	30,000
Totals:	1,500,000			37,500