| Table 1: Caller Type (Survey item #4: “Which of the following best describes you?”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Patient |
1,125 |
50.1 |
| Family or friend of patient |
459 |
20.5 |
| Interested public |
285 |
12.7 |
| CAM practitioner |
61 |
2.7 |
| Other health care provider |
136 |
6.1 |
| Student |
71 |
3.2 |
| Researcher or grant applicant |
49 |
2.2 |
| Journalist/media professional |
5 |
0.2 |
| Other* |
53 |
2.4 |
| TOTAL |
2,244 |
100.0 |
| *Please see Table 16 for a list of verbatim “Other (Specify)” responses. |
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| Table 2: Age (Survey item #5: “What is your age?”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| 20 or under |
11 |
0.5 |
| 21-30 |
135 |
6.1 |
| 31-40 |
298 |
13.4 |
| 41-50 |
492 |
22.2 |
| 51-60 |
568 |
25.6 |
| 61-70 |
444 |
20.0 |
| 71 or over |
270 |
12.2 |
| TOTAL |
2,218 |
100.0 |
| 2 callers did not reply to this question. |
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| Table 3: Gender (Survey item #6: “Are you?”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Female |
1,399 |
62.3 |
| Male |
847 |
37.7 |
| TOTAL |
2,246 |
100.0 |
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| Table 4: Ethnicity (Survey item #8) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Hispanic or Latino |
83 |
3.7 |
| Not Hispanic or Latino |
2,071 |
91.9 |
| Do not wish to provide |
99 |
4.4 |
| TOTAL |
2,253 |
100.0 |
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| Table 5: Race (Survey item #8: “Select all that apply.”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| American Indian or Alaska Native |
33 |
1.5 |
| Asian |
99 |
4.4 |
| Black or African American |
234 |
10.4 |
| Native Hawaiian or Other Pacific Islander |
11 |
0.5 |
| White |
1,800 |
79.9 |
| Did not provide |
103 |
4.6 |
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| Based on 57 respondents for the current month and 2,253 cumulative respondents. The sum of the percentages may exceed 100 since the categories are not mutually exclusive. Therefore, total numbers and percentages are not reported for this table. |
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| Table 6: Geographic Location (Survey item #9: “What country are you calling from?”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| United States |
2,109 |
99.6 |
| Other* |
9 |
0.4 |
| TOTAL |
2,118 |
100.0 |
| *Please see Table 17 for a list of other countries. |
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| 2 callers did not reply to this question. |
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| Table 7: Census Region (Survey item #9a: “What is your ZIP Code?”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Midwest |
377 |
17.9 |
| Northeast |
545 |
25.9 |
| South |
771 |
36.6 |
| West |
411 |
19.5 |
| TOTAL |
2,104 |
100.0 |
| 3 callers did not reply to this question. |
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| Table 8: Education Level (Survey item #7: “What is the highest level of education you have completed?”)* |
| Response choices |
Cumulative n |
Cumulative Percent |
| High school graduate |
290 |
15.6 |
| Some college |
526 |
28.3 |
| College graduate |
857 |
46.1 |
| Post graduate |
188 |
10.1 |
| TOTAL |
1,861 |
100.0 |
| *CAM practitioners, other health care providers, researchers, grant applicants, journalists, and students were not asked to respond to this question. |
| 5 callers did not reply to this question. |
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| Table 9: Previous Use of the NCCAM Phone Number: (Survey item #1: “Have you contacted us before?”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Yes |
360 |
16.0 |
| No |
1,870 |
83.0 |
| Don't know/don't remember |
22 |
1.0 |
| TOTAL |
2,252 |
100.0 |
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| Table 10: How Did Callers Obtain the Phone Number? (Survey item #2: “How did you first find the NCCAM Clearinghouse telephone number?”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Written correspondence from the NCCAM clearinghouse |
34 |
1.5 |
| Referred by a co-worker or colleague |
15 |
0.7 |
| NCCAM web site |
475 |
21.1 |
| From another web site |
404 |
18.0 |
| Referred by a health care provider |
68 |
3.0 |
| Referred by a friend or family member |
190 |
8.5 |
| Media (magazine, newspaper, television, radio) |
325 |
14.5 |
| Don't know/don't remember |
67 |
3.0 |
| Other* |
669 |
29.8 |
| TOTAL |
2,247 |
100.0 |
| *Please see Table 15 for a list of verbatim “Other (Specify)” responses. |
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| Table 11: Satisfaction Assessment for the Appropriateness of the Information Being Provided (Survey item #3a:“Please rate your level of agreement with the following statement: The information provided to me was appropriate to the question I asked.”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Strongly Agree |
1,630 |
73.4 |
| Agree |
569 |
25.6 |
| Disagree |
17 |
0.8 |
| Strongly Disagree |
4 |
0.2 |
| TOTAL |
2,220 |
100.0 |
| 2 callers did not reply to this question. |
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| Table 12: Satisfaction Assessment for the Way Information was Communicated (Survey item #3b: “Please rate your level of agreement with the following statement: The way information was communicated was clear and easy to understand.”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Strongly Agree |
1,709 |
76.4 |
| Agree |
524 |
23.4 |
| Disagree |
3 |
0.1 |
| Strongly Disagree |
0 |
0.0 |
| TOTAL |
2,236 |
100.0 |
| 2 callers did not reply to this question. |
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| Table 13: Overall Satisfaction Assessment of Information Received (Survey item #3c: “Please rate your level of agreement with the following statement: Overall, I was satisfied with the information I received today.”) |
| Response choices |
Cumulative n |
Cumulative Percent |
| Strongly Agree |
1,614 |
73.1 |
| Agree |
560 |
25.4 |
| Disagree |
27 |
1.2 |
| Strongly Disagree |
7 |
0.3 |
| TOTAL |
2,208 |
100.0 |
| 2 callers did not reply to this question. |