Biennial Review of Defense Agencies and DOD Field Activities

2007 - 2008 Biennial Review
of Defense Agencies and DoD Field Activities

ID: PFPA00408808
You have been nominated to help us with the Biennial Review of Defense Agencies and DoD Field Activities. With your
help, we'll be able to determine how well the products and services provided by agencies and field activities meet the
needs of the organizations they serve. Each agency and activity has organized their mission into one or more business
lines. You have been nominated as a person knowledgeable about the following business line:
Agency/Activity: Pentagon Force Protection Agency
Business Line: Force protection, law enforcement, criminal investigations, protective services and security for the Pentagon
and delegated buildings in National Capital Region
This business line includes these products and services:
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Law Enforcement and police security for personnel and facilities at the Pentagon Reservation and Delegated
buildings throughout the National Capital Region
Law Enforcement support and response during multi-jurisdictional special events in the National Capital Region
Law enforcement canine response and support for DoD/WHS special events and dignitary movements in relation to
explosive detection and security sweeps
Contracted Security Officer functions at the Navy Annex and leased facilities
Law Enforcement response to crimes and emergency incidents reported at Washington Headquarters Services (WHS)
managed facilities
Criminal investigations of offenses occurring in WHS-managed facilities
Protective service support to the Office of the Secretary of Defense
CBRN Monitoring and Response: Monitoring and protecting against threats, the issuance of escape masks and
employee training
Vulnerability, criticality and risk assessments of WHS-managed facilities, contingency planning and dissemination of
threat information
Antiterrorism Level I briefings and training; Facilitate working group meetings.
Parking Management: Issue parking permits for privately owned vehicles on the Pentagon Reservation
Pentagon Access Control: Issue building passes and Common Access Cards for the Pentagon Reservation and DoD
buildings
Remote Delivery Facility Services: Inspect and secure incoming delivery vehicles and materials for the Pentagon
Reservation
Physical Security: Advise and assist regarding measures to protect office facilities and installation of all alarms/Closed
Circuit TV systems in OSD
Information Security: Advise and assist regarding policy and operating procedures governing the protection of
National Security information in OSD
Industrial Security: Advise and assist regarding policy and operating procedures governing the protection of National
Security information in OSD
Technical Security: Conduct Technical Security Countermeasures reviews of OSD offices
Communications Security: Provide secure communications equipment and keying material
Lock Shop Services: Install and repair of door and combination locks
Incinerator Plant: Pick-up and destroy classified materials

Please continue...

{DD-DA and M(BI)2025}

PFPA00408808
Background Questions:
Choose one of the following that best describes your organization's relationship with the Pentagon Force
Protection Agency for this business line.
Traditional
They produce and deliver the product or service with minimal input from us.
Support
We give them our requirements, then they produce and deliver the product or service to us.
Partner
We work together jointly in defining, producing and delivering the product or service.
Oversight
We provide guidance or direction to this organization about the products or services.

Choose one of the following that best describes your organization's relationship with the Pentagon Force
Protection Agency for this business line.
Command
One or more organizations under my control use products or services from this business line.
Coordinator
I coordinate my organization's use of products or services in this business line with the Pentagon Force Protection
Agency.
Program Manager
I manage missions or functions that use this product or service.
Resource Manager
I manage the support of mission functions that use this product or service.
Direct Customer
I work with a mission or mission support function that uses this product or service.
Oversight
I provide guidance or direction to the agency or activity, or I review their performance.
None
I have no relationship with my organization’s use of this product or service.

PFPA00408808
Tell us about your organization and this business line.
1A. How important are the associated products and services to your organization?
Essential
Very important
Important
Somewhat important
Not important
No opinion

1B. How strong is your organization's continuing need for the products or services in this business line?
Strong continuing need
Moderate continuing need
Slight continuing need
No continuing need
No opinion

Tell us about your organization and this business line.
Yes
1C. Does your organization pay for the products or services received from this business
line?
1D. Does your organization influence the level of funding for this business line?
1E. Are these products or services available from another source?
1F. If these products or services are available elsewhere, is this agency/activity your
supplier of choice?
1G. Are these products or services something that your organization could do better itself?
1H. Are you aware of performance standards this agency or activity has for this business
line?
1I. If yes, have the performance standards been met?

No

I don't
Know

PFPA00408808
How satisfied are you with how Pentagon Force Protection Agency responds to your organization in providing the
products or services in this business line?
Very
Satisfied

Satisfied

Neutral Dissatisfied

Very
Dissatisfied

Does
Not
Apply

2A. Considers our issues
2B. Resolves our issues
2C. Understands our priorities
2D. Follows our priorities
2E. Knows our requirements
2F. Meets our requirements
How satisfied are you with how Pentagon Force Protection Agency coordinates with your organization?
Very
Satisfied

Satisfied

Neutral Dissatisfied

Very
Dissatisfied

Does
Not
Apply

3A. Opportunities for oversight
3B. Opportunities for feedback
3C. Input on budgets and resource allocation
3D. Support from customer service representative
3E. Support from dedicated liaison
3F. Holding joint exercises
3G. Having joint boards or panels
3H. Other method
Specify other

How satisfied are you with the overall quality of the products and services in this business line?
Very
Satisfied
4A. Effectiveness (meets requirements)
4B. Quality (is free of defects)
4C. Efficiency (is easy to use)
4D. Cost effectiveness (good value)
4E. Timely (available when needed)

Satisfied

Neutral Dissatisfied

Very
Dissatisfied

Does
Not
Apply

PFPA00408808
How satisfied are you with these specific products and services in the business line?
Note - please rate only those products and services
you are familiar with.
5.1 Law Enforcement and police security for
personnel and facilities at the Pentagon
Reservation and Delegated buildings throughout
the National Capital Region
5.2 Law Enforcement support and response during
multi-jurisdictional special events in the National
Capital Region
5.3 Law enforcement canine response and support
for DoD/WHS special events and dignitary
movements in relation to explosive detection
and security sweeps
5.4 Contracted Security Officer functions at the
Navy Annex and leased facilities
5.5 Law Enforcement response to crimes and
emergency incidents reported at Washington
Headquarters Services (WHS) managed facilities
5.6 Criminal investigations of offenses occurring in
WHS-managed facilities
5.7 Protective service support to the Office of the
Secretary of Defense
5.8 CBRN Monitoring and Response: Monitoring
and protecting against threats, the issuance of
escape masks and employee training
5.9 Vulnerability, criticality and risk assessments of
WHS-managed facilities, contingency planning
and dissemination of threat information
5.10 Antiterrorism Level I briefings and training;
Facilitate working group meetings.
5.11 Parking Management: Issue parking permits for
privately owned vehicles on the Pentagon
Reservation
5.12 Pentagon Access Control: Issue building passes
and Common Access Cards for the Pentagon
Reservation and DoD buildings
5.13 Remote Delivery Facility Services: Inspect and
secure incoming delivery vehicles and materials
for the Pentagon Reservation
5.14 Physical Security: Advise and assist regarding
measures to protect office facilities and
installation of all alarms/Closed Circuit TV
systems in OSD
5.15 Information Security: Advise and assist regarding
policy and operating procedures governing the
protection of National Security information in
OSD
5.16 Industrial Security: Advise and assist regarding
policy and operating procedures governing the
protection of National Security information in
OSD
5.17 Technical Security: Conduct Technical Security
Countermeasures reviews of OSD offices
5.18 Communications Security: Provide secure
communications equipment and keying material
5.19 Lock Shop Services: Install and repair of door
and combination locks
5.20 Incinerator Plant: Pick-up and destroy classified
materials

Very
Satisfied

Satisfied

Neutral Dissatisfied

Very
Cannot
Dissatisfied Judge

6a. The Pentagon Force Protective Agency has implemented a network of force protection and security that
includes installing perimeter cameras and antiterrorism, chemical, biological, and radiological devices as well
as increased armed patrols. To what extent does this make you feel safer than you felt before?
Very great extent
Great extent
Moderate extent
Some extent
Little extent
Not at all

6b. The Pentagon Force Protection Agency informs occupants of the Pentagon of emergency evacuation
procedures and planning through CENS, PA system, e-mail, exhibits, flyers, posters, town hall meetings,
kiosks, issuance of escape masks and training. To what extent has this helped you know what to do if there is
an incident?
Very great extent
Great extent
Moderate extent
Some extent
Little extent
Not at all

PFPA00408808
Please give us your comments
Please elaborate if you said your organization could provide these products and services for itself
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Please elaborate on your organization's ability to provide these products and services for all of DoD
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Please elaborate if you can on any "very dissatisfied" answers
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Specific suggestions you have for improving particular products or services
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Related products or services that you would like to have provided

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Other comments
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PFPA00408808
Sharing your results (please select one):
You may share my comments directly with no editing.
My comments contain no identifying information - they do not need to be edited.
Please edit any identifying information out of my comments before sharing it with Pentagon Force Protection Agency

If you are not the person who this survey was addressed to, please tell us who you are. We will save your name and contact
information but the orginal name will not change.
Full name:
Email:
Phone:
You may reply using the method that is most convenient for you.
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Mail it in the enclosed envelope (Send to Westat, 1650 Research Boulevard, Rockville, MD 20850)
Visit the Biennial Review web site: https://biennialreview.osd.mil

Enter your Access code: DB13-3C0D-85D2 to complete the survey online.
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