SUBMISSION
OF INFORMATION COLLECTION
UNDER GENERIC CLEARANCES
DATE
OF REQUEST:
10/02/2009
SUB
AGENCY (I/C):
NIH National Eye Institute, NEI
TITLE:
2009 National Eye Institute, NEI, Web site User Satisfaction
Evaluation Survey
GENERIC
CLEARANCE UNDER OMB#
0925-0486 EXP.
DATE:
07/31/2010
This
Web survey is designed to measure customer satisfaction with the
National Eye
Institute Web site;
URL - http://www.nei.nih.gov/
. NEI seeks to
learn about the experience of individuals using their Web site. NEI
seeks to ensure that they meet the information and resource needs of
users and are easy to use. More specifically, NEI would like to
learn how users feel the site may be improved upon. The information
collected will be used internally to improve the site, if needed,
and inform dissemination practices to ensure NEI is using efficient
and high-impact tactics for informing potential users about the
site.
The
target number of respondents for this survey is 1,000. To ensure
that this target is reached, random site visitors will be presented
with a pop-up window that allows them to link to the survey. The
information collected will be used by the NEI to improve upon the
usefulness and user-friendliness of their Web site.
TOTAL
ANNUAL BURDEN APPROVED:
8684.00
BURDEN
USED TO DATE:
1947.8
BURDEN
THIS REQUEST:
83.5
IS RACE
AND ETHNICITY DATA COLLECTED AS REQUIRED?
___ YES __X___ NO ____ N/A
OBLIGATION TO RESPOND:
__X _ VOLUNTARY
______ REQUIRED TO OBTAIN OR RETAIN BENEFITS
______ MANDATORY
HOW WILL THIS SURVEY BE OFFERED?
_____ TELEPHONE INTERVIEW
_____ MAIL RESPONSE
_____ IN PERSON INTERVIEW
______OTHER: link at the bottom of customer-service e-mail
CONTACT INFORMATION:
NAME: Kym Collins-Lee
TELEPHONE NUMBER: 301-496-5248
EMAIL ADDRESS: kcollins@nei.nih.gov
| File Type | application/msword |
| File Title | INFORMATION COLLECTION REQUEST FOR GENERIC CLEARANCES |
| Author | curriem |
| File Modified | 2009-10-02 |
| File Created | 2009-10-02 |