Appendix G – Text Message Follow-up Script
NCS Text Message Spec Draft
Note: These screens are designed for first names with 10 letters or less (otherwise, message length will be more than 160 characters for some screens.)
BOX IN01
NON-RESPONSE TIMEOUT.
FOR GENERIC RESPONSE GROUP TIMEOUT WILL BE 24 HOURS BEFORE NEXT TEXT CAN BE SENT.
FOR SPECIFIC RESPONSE GROUP TIMEOUT WILL BE 5 HOURS BEFORE NEXT TEXT CAN BE SENT.
TEXT MESSAGES SHOULD ONLY BE SENT BETWEEN 9 AM AND 9 PM MONDAY THROUGH SATURDAY; NOON TO 9 PM ON SUNDAY LOCAL RESPONDENT TIME.
CHECK ITEM – TEST GROUP
IF RESPTEST = 1 (SINGLE CHARACTER GENERIC) THEN GO TO INTRO1
IF RESPTEST = 2 (MULTIPLE CHARACTER SPECIFIC) THEN GO TO INTRO1X
INTRO1 Hi, NAME. This is the National Children’s Study following up with a short survey. Reply to this text with A to start.
A 1 (FV001)
OTHER RESPONSE 7 (BOX IN02)
24 HOUR TIME-OUT/NO RESPONSE 9 (INTRO2)
123 Characters
INTRO1X Hi, NAME. This is the National Children’s Study following up with a short survey. Reply with START to begin your survey.
START 1 (FV001X)
OTHER RESPONSE 7 (BOX IN03)
5 HOUR TIME-OUT/NO RESPONSE 9 (INTRO2X)
128 Characters
INTRO2 It is important for the National Children’s Study to follow up with you. To begin your short survey reply A to this text.
A 1 (FV001)
OTHER RESPONSE 7 (BOX IN02)
24 HOUR TIME-OUT/NO RESPONSE 9 (INTRO3)
121 Characters
INTRO2X It is important for the National Children’s Study to follow up with you. To begin your short survey reply READY to this text.
READY 1 (FV001X)
OTHER RESPONSE 7 (BOX IN03)
5 HOUR TIME-OUT/NO RESPONSE 9 (INTRO3)
126 Characters
INTRO3 Hi, NAME. You spoke with someone from the National Children’s Study last MONTH{9}. We’re following up with women to learn about pregnancy.
145 Characters
GO TO INTRO4
INTRO4 If you are NAME please text A to answer a few short questions. If we contacted the wrong number, please reply with WRONG.
127 Characters
A 1 (FV001)
WRONG 2 (END)
OTHER RESPONSE 7 (BOX IN0)
24 HOUR TIME-OUT/NO RESPONSE 9 (INTRO3)
INTRO4X If you are NAME please text GO to answer a few short questions. If we contacted the wrong number, please reply with WRONG.
128 Characters
GO 1 (FV001X)
WRONG 2 (END)
OTHER RESPONSE 7 (BOX IN03)
5 HOUR TIME-OUT/NO RESPONSE 9 (INTRO3)
BOX IN02
CHECK ITEM:
IF RESPONSE TO INTRO MESSAGE IS <= ANY THREE CHARACTERS THEN GO TO INTROV.
IF RESPONSE TO INTRO MESSAGE IS > ANY THREE CHARACTERS THE HOLD FOR MANUAL REVIEW OF RESPONSE TO DETERMINE NEXT ACTION.
BOX IN03
CHECK ITEM:
IF RESPONSE TO INTRO MESSAGE MATCHES FIRST LETTERS OF EXPECTED RESPONSE THEN ACCEPT AS CORRECT AND CONTINUE.
IF RESPONSE TO INTRO MESSAGE DOES NOT MATCH AND FIRST LETTERS DO NOT MATCH EXPECTED RESPONSE THEN GO TO INTROVX.
INTROV I didn’t understand your response. To begin your short survey reply A to this text.
83 Characters
A 1 (FV001)
OTHER RESPONSE 1ST TIME 7 (BOX IN02)
OTHER RESPONSE 2ND TIME 8 (PHONE)
24 HOUR TIME-OUT/NO RESPONSE 9 (PHONE)
INTROVX I didn’t understand your response. To begin your short survey reply BEGIN to this text.
87 Characters
BEGIN 1 (FV001X)
OTHER RESPONSE 1ST TIME 7 (BOX IN03)
OTHER RESPONSE 2ND TIME 8 (PHONEX)
5 HOUR TIME-OUT/NO RESPONSE 9 (PHONEX)
PHONE We’ll call you in the next week or so to complete the survey with you over the phone. If you prefer to complete it now text A to this message.
142 Characters
A 1 (FV001)
OTHER RESPONSE 7 (END)
24 HOUR TIME-OUT/NO RESPONSE 9 (END)
PHONEX We’ll call you in the next week or so to complete the survey with you over the phone. If you prefer to complete it now text A to this message.
142 Characters
A 1 (FV001)
OTHER RESPONSE 7 (END)
24 HOUR TIME-OUT/NO RESPONSE 9 (END)
FV001 Because this study is interested in pregnancy, it is important to know if you are pregnant. If you are pregnant now, text Y. If not, text N.
140 Characters
Y 1 (FV005)
N 2 (FV008)
OTHER RESPONSE 1ST TIME 7 (BOX IN04)
OTHER RESPONSE 2ND TIME 8 (BOX IN06)
24 HOUR TIME-OUT/NO RESPONSE 1ST TIME 9 (FV001)
24 HOUR TIME-OUT/NO RESPONSE 2ND TIME 9 (BOX IN06)
FV001X Because this study is interested in pregnancy, it is important to know if you are pregnant. If you are pregnant now, text PREG. If not, text NOT.
145 Characters
PREG 1 (FV005X)
NOT 2 (FV008X)
OTHER RESPONSE 1ST TIME 7 (BOX IN05)
OTHER RESPONSE 2ND TIME 8 (BOX IN06)
5 HOUR TIME-OUT/NO RESPONSE 1ST TIME 9 (FV001X)
24 HOUR TIME-OUT/NO RESPONSE 2ND TIME 9 (BOX IN06)
FV005 What month is your baby due? Text the first three letters of the month. Text NODUE if you do not know.
102 Characters
JAN – DEC 1-12 (JOIN)
NODUE 96 (JOIN)
OTHER RESPONSE 1ST TIME 97 (BOX IN04)
OTHER RESPONSE 2ND TIME 98 (JOIN)
24 HOUR TIME-OUT/NO RESPONSE 1ST TIME 99 (FV005)
24 HOUR TIME-OUT/NO RESPONSE 2ND TIME 99 (JOIN)
PROGRAMMING NOTE:
ACCEPT AS CORRECT RESPONSES THAT INCLUDE FULL SPELLING OF MONTH.
FV005X What month is your baby due? Text the month or NODUE if you do not know.
72 Characters
JANUARY - DECEMBER 1-12 (JOINX)
NODUE 96 (JOINX)
OTHER RESPONSE 1ST TIME 97 (BOX IN05)
OTHER RESPONSE 2ND TIME 98 (JOINX)
5 HOUR TIME-OUT/NO RESPONSE 1ST TIME 99 (FV005X)
24 HOUR TIME-OUT/NO RESPONSE 2ND TIME 99 (JOINX)
PROGRAMMING NOTE:
ACCEPT AS CORRECT RESPONSES THAT INCLUDE FIRST THREE LETTERS OF MONTH.
FV008 Are you currently trying to become pregnant? Text Y for yes, text N for no.
75 Characters
Y 1 (JOIN)
N 2 (JOIN)
OTHER RESPONSE 1ST TIME 7 (BOX IN04)
OTHER RESPONSE 2ND TIME 8 (JOIN)
24 HOUR TIME-OUT/NO RESPONSE 1ST TIME 9 (FV008)
24 HOUR TIME-OUT/NO RESPONSE 2ND TIME 9 (JOIN)
FV008X Are you currently trying to become pregnant? Text TRY for yes or NOPREG for no.
79 Characters
Y 1 (JOINX)
N 2 (JOINX)
OTHER RESPONSE 1ST TIME 7 (BOX IN05)
OTHER RESPONSE 2ND TIME 8 (JOINX)
5 HOUR TIME-OUT/NO RESPONSE 1ST TIME 9 (FV008X)
24 HOUR TIME-OUT/NO RESPONSE 2ND TIME 9 (JOINX)
BOX IN04
CHECK ITEM:
IF RESPONSE TO QUESTION DOES NOT MATCH EXPECTED RESPONSE THEN GO TO FV00V.
BOX IN05
CHECK ITEM:
IF RESPONSE TO QUESTION MATCHES FIRST LETTERS OF EXPECTED RESPONSE THEN ACCEPT AS CORRECT AND CONTINUE.
IF RESPONSE TO INTRO MESSAGE DOES NOT MATCH AND FIRST LETTERS DO NOT MATCH EXPECTED RESPONSE THEN GO TO FV00V.
FV00V I didn’t understand your response. I’ll resend the question in just a moment.
77 Characters
RESEND LAST QUESTION.
JOIN Since the last time we contacted you, has anyone moved into your household? Text Y for yes, text N for no.
106 Characters
Y 1 (MV001)
N 2 (MV001)
OTHER RESPONSE 7 (MV001)
24 HOUR TIME-OUT/NO RESPONSE 9 (MV001)
JOINX Since the last time we contacted you, has anyone moved into your household? Text JOIN for yes, or SAME for no.
110 Characters
Y 1 (MV001X)
N 2 (MV001X)
OTHER RESPONSE 7 (BOX IN06)
5 HOUR TIME-OUT/NO RESPONSE 9 (BOX IN06)
MV001 Do you plan on moving within the next two months? Text Y for yes, text N for no.
80 Characters
Y 1 (BOX FV13)
N 2 (BOX FV13)
OTHER RESPONSE 7 (BOX IN06)
24 HOUR TIME-OUT/NO RESPONSE 9 (BOX IN06)
MV001X Do you plan on moving within the next two months? Text MOVE for yes, or STAY for no.
84 Characters
Y 1 (BOX FV13)
N 2 (BOX FV13)
OTHER RESPONSE 7 (BOX IN06)
5 HOUR TIME-OUT/NO RESPONSE 9 (BOX IN06)
BOX IN06
CHECK ITEM:
IF TIMEGRP = 1 (SIX WEEKS) THEN:
IF FV001 = 1 GO TO FV013.
IF FV001 = 2 AND FV008 = ‘NULL’ GO TO FV018.
IF FV008 = 1 AND JOIN AND/OR MV001 = 1 GO TO FV014.
IF FV008 = 1 AND JOIN AND MV001 = 2 GO TO FV018.
IF FV008 = 2 AND JOIN AND/OR MV001 = 1 GO TO FV014.
IF FV008 = 2 AND JOIN AND MV001 = 2 GO TO FV018.
IF TIMEGRP = 2 (TWELVE WEEKS) THEN:
IF FV001 = 1 GO TO FV013.
IF FV001 = 2 AND FV008 = ‘NULL’ GO TO FV019.
IF FV008 = 1 AND JOIN AND/OR MV001 = 1 GO TO FV014.
IF FV008 = 1 AND JOIN AND MV001 = 2 GO TO FV019.
IF FV008 = 2 AND JOIN AND/OR MV001 = 1 GO TO FV014.
IF FV008 = 2 AND JOIN AND MV001 = 2 GO TO FV019.
FV013 Thank you. Congratulations on your pregnancy.
102 Characters
FV014 Thank you. Someone from the National Children’s Study will call to update your household information.
102 Characters
FV018 Thank you. We will text you again in about six weeks to ask a few quick questions.
82 Characters
FV019 Thank you. We will text you again in about twelve weeks to ask a few quick questions.
85 Characters
Public reporting burden for this collection of information is estimated to average 0.03 hours (2 minutes) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0590). Do not return the completed form to this address.
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | NCS Text Message Spec |
| Author | Danni Menard |
| File Modified | 0000-00-00 |
| File Created | 2021-02-05 |