OMB
No. 1110-0042 Expires
on 10-31-2010
Under
the Paperwork Reduction Act, a person is not required to respond to
a collection of information unless it displays a valid OMB control
number. We try to create forms and instructions that are accurate,
can be easily understood, and which impose the least possible burden
to you to provide us with information. The estimated average time
to complete the survey is three minutes. If you have comments
regarding the accuracy of this estimate or suggestions for making
this form more simple, write to the AGMU, CJIS Division, FBI, 1000
Custer Hollow Road, Clarksburg, WV 26306.
FEDERAL BUREAU OF INVESTIGATION
CRIMINAL JUSTICE INFORMATION SERVICES (CJIS) DIVISION
2004 CUSTOMER SATISFACTION SURVEY
INTERSTATE IDENTIFICATION INDEX (III)
How often does your agency use III or its services?
□ Continuously □ Hourly □ Daily □ Monthly □ Once a quarter
How would you rate the extent to which III meets your needs as a user?
□ Poor □ Fair □ Adequate □ Good □ Excellent
How satisfied is your agency or the in-state users with the III system availability (uptime)?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
□ N/A
How satisfied are you with the III system response time to inquiries and/or updates?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
□ N/A
Has your agency ever contacted the CJIS Division for III assistance?
□ Yes □ No (If no, go to question 14.)
Please indicate how frequently your agency contacts the CJIS Division for III assistance.
□ Once a week or more □ Two to three times a month □ Once a month □ Once a quarter
□ Once every six months or less
What was the nature of the contact(s): (Please check all that apply.)
□ Report a Technical (System) Problem
□ III out of service/restricted service.
□ Problem in receiving a complete III rap sheet (criminal history record).
□ III system response.
□ Request Operational or Policy Information
□ III access.
□ Interpreting the information on a III rap sheet.
□ Accuracy of a III rap sheet.
□ III synchronization.
□ III message clarification/formatting.
□ Record discrepancies.
□ General III information.
□ Other (Please specify.)
(over)
When answering the next group of questions, please consider your most recent contact(s) with CJIS staff regarding III assistance.
7. How satisfied were you with the promptness of the CJIS staff's reply to your transaction/request?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
8. How satisfied were you with the CJIS staff's knowledge of III?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
9. How satisfied were you with the accuracy/reliability of the information you received?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
10. How satisfied were you with the clarity/understandability of the answers you received?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
11. How satisfied were you with the CJIS staff's demonstrated courtesy in addressing your question/issue?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
12. How satisfied were you with the CJIS staff's demonstrated professionalism in addressing your question/issue?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
13. How satisfied were you with the CJIS staff's demonstrated approach in addressing your question/issue?
□ Extremely satisfied □ Very satisfied □ Satisfied □ Somewhat satisfied □ Not satisfied
14. List any other III services you would find beneficial, such as additional training or system enhancements.
Comments:
Please tell us about yourself. This information is optional and will not be used to identify a specific respondent. We may use the provided information for follow-up or clarification.
ORI: ___________________________________________
Name: __________________________________________
Position/Title: ____________________________________
Telephone Number: _______________________________
Facsimile Number:_________________________________
Thank you for your time in answering these questions.
| File Type | application/octet-stream |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |