Evaluation of Customer Satisfaction with the ATSDR Internet Home Page and Links

Forms and Documents

Document Name	Status
Evaluation of Individuals and Households Satisfaction with the ATSDR Internet Home Page and Links Form and Instruction	Modified
Evaluation of State and Local Government Satisfaction with the ATSDR Internet Home Page and Links Form and Instruction	New
Evaluation of Private Sector Satisfaction with the ATSDR Internet Home Page and Links Form and Instruction	New
DTEM-ATB Sat Surveys SS Part B 8-17-07.doc Supporting Statement B	2007-08-17
0923-0028 Attachment-F_v2.5_6-27-07.doc Supplementary Document	2007-06-27
0923-0028 Attachment-E_v2.5_6-27-07.doc Supplementary Document	2007-06-27
0923-0028 Attachment-D_v2.5_6-27-07.doc Supplementary Document	2007-06-27
0923-0028 Attachment-C_v2.5_6-27-07.doc Supplementary Document	2007-06-27
0923-0028 Attachment-B_v2.5_6-27-07.doc Supplementary Document	2007-06-27
0923-0028 Attachment-A_v2.5_6-27-07.doc Supplementary Document	2007-06-27
Supporting Statement A 2.13.08.doc Supporting Statement A	2008-02-14

IC Document Collections

IC ID	Document Title	Status
37813	Evaluation of Individuals and Households Satisfaction with the ATSDR Internet Home Page and Links Form and Instruction	Modified
183764	Evaluation of State and Local Government Satisfaction with the ATSDR Internet Home Page and Links Form and Instruction	New
182244	Evaluation of Private Sector Satisfaction with the ATSDR Internet Home Page and Links Form and Instruction	New

ICR Details

OMB Control No: 0923-0028	ICR Reference No: 200710-0923-002
Status: Historical Active	Previous ICR Reference No: 200510-0923-002
Agency/Subagency: HHS/TSDR	Agency Tracking No:
Title: Evaluation of Customer Satisfaction with the ATSDR Internet Home Page and Links
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 02/14/2008
	Date Received in OIRA: 10/03/2007
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2011	36 Months From Approved
Responses	2,000	0	0
Time Burden (Hours)	167	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This data collection is designed to assist ATSDR with obtaining information from customers regarding their satisfaction with its Web site. This information will help ATSDR ensure that customers find the information easy to access, clear, informative and useful. The survey is only available in electronic format via the ATSDR Web site. The survey is completely voluntary and does not collect personal identifiers.

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Authorizing Statute(s): US Code: 42 USC 104(i) Name of Law: Comprehensive Environmental Response, Compensation, and Liability Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 76341	12/20/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 38598	07/13/2007
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Evaluation of Individuals and Households Satisfaction with the ATSDR Internet Home Page and Links	None, None, None, None, None, None	ToxProfiles CD-ROM User Satisfaction Survey (TP-CDUS) ,   ATSDR Web Site User Satisfaction Survey (WSUS) ,   Toxicological Profiles User Satisfaction Survey (TPUS) ,   ToxFAQs User Satisfaction Survey (TFUS) ,   Public Health Statements User Satisfaction Survey ,   Toxicology Curriculum for Communities Training Manual User Satisfaction Survey (TCCUS)
Evaluation of Private Sector Satisfaction with the ATSDR Internet Home Page and Links	None, None, None, None, None, None	ATSDR Web Site User Satisfaction Survey (WSUS) ,   Toxicological Profiles User Satisfaction Survey (TPUS) ,   Public Health Statements User Satisfaction Survey ,   Toxicology Curriculum for Communities Training Manual User Satisfaction Survey (TCCUS) ,   ToxProfiles CD-ROM User Satisfaction Survey (TP-CDUS) ,   ToxFAQs User Satisfaction Survey (TFUS)
Evaluation of State and Local Government Satisfaction with the ATSDR Internet Home Page and Links	None, None, None, None, None, None	ToxProfiles CD-ROM User Satisfaction Survey (TP-CDUS) ,   ATSDR Web Site User Satisfaction Survey (WSUS) ,   Toxicological Profiles User Satisfaction Survey (TPUS) ,   ToxFAQs User Satisfaction Survey (TFUS) ,   Public Health Statements User Satisfaction Survey ,   Toxicology Curriculum for Communities Training Manual User Satisfaction Survey (TCCUS)

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,000	0	0	2,000	0	0
Annual Time Burden (Hours)	167	0	0	167	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Records for the previous approval (change request) indicate 415 approved burden hours involving 4981 responses. These figures appear to be incorrect and to more closely approximate 3-year totals rather than annualized totals. The current reinstatement request is based on an annualized estimate of 2000 total responses. Please note the following: 1) Distribution of the 2000 estimated responses over the base survey (WSUS) and 5 replicate product-specific surveys (TCCUS, PHSUS, TPUS, TFUS, and TP-CDUS). 2) Separation of Affected Public into 2 ICs (one IC for Individuals/Households, 90% of total responses, and one IC for the Private Sector, 10% of total responses). Both segments of the Affected Public are assumed to use all available User Satisfaction Surveys.

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Annual Cost to Federal Government: $9,001

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/24/2007

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