Customer and Relationship Experiences (CARES)

Defense Technical Information Center (DTIC®)

Customer And Relationship Experiences (CARES)
Your comments and concerns are very important to us. Please share with us your experiences using
DTIC services. All responses will be confidential.
Were you able to locate the information that you needed
from this Web site?

What was the nature of your visit to DTIC Online?
Registration
Search DTIC Collections (i.e., S&T Resources)

Yes

Research and Engineering (R&E) DoD Information

No

Information Analysis Centers (IACs) Information

If no, please explain

DoDTechipedia Information
DTIC Interest Areas (i.e., communities)
DoDTechipedia Information
Other
How would you rate your overall satisfaction with DTIC, on the following customer service quality factors?
Accessibility
(Ease to access staff)
Excellent
Very Good

Accuracy (Provide
complete, correct
information)
Excellent

Responsiveness
(Timely Response)
Excellent

Helpfulness

Professionalism

Excellent

Excellent

Very Good

Very Good

Very Good

Very Good

Good

Good

Good

Good

Fair

Fair

Good

Fair

Fair

Fair

Poor

Poor

Poor

Poor

Poor
Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction with
DTIC, on the following customer service quality
factors?
If you feel tha we fell short or exceeded in meeting
your service expectations, please describe the
situation.
As a result of your experience with us, what
service-related improvements can you
recommend?

General Information
Which best describes your position?
Contracting Officer/Procurement Specialist/Contracting Officers' Technical
Representative/Sponsor
Engineer (Aeronautical, Civil, Industrial, Mechanical or other Engineering
Fields)
IT Software Security (Manager, Supervisor, Specialist, Analyst, Inspector,
Assistant)

If you would like a representative to contact you regarding
your comments, please provide your contact information.
Name (optional)

Telephone Number (optional)

Librarian (Head, Technical, Research or other Library Staff)
Researcher/Analyst/Program Manager (non-scientist)
Resource Manager/Financial/Budget Analyst
Scientist (Aerospace, Biology, Chemistry, Physics or other Scientific Field)
Technical Information Specialist
Other

Email Address (optional)