DOE-887(78) EIA Web Customer Survey 2009

		OMB#1901-0302 Form Expires: 9/30/09 close
Thanks for taking our annual survey. Your feedback is valuable.

1	Which category best describes you or your organization? Government (Federal, state, local, Congress) Business/Industry --> Energy Non-energy Research/Consulting Media Finance (banking, investment) Teacher/Professor Student -->   Age Trade Association/Nonprofit Library Private citizen Other (please specify)
2	Do you live in the United States? Yes No
3	How often do you visit EIA's site? Daily Weekly Monthly Less than once a month First-time visitor        � � � � � � � � � �        How likely are you to come back?         Very likely         Somewhat likely         Not very likely         I won't come back         I'm not sure
4	How satisfied are you with the quality of information on EIA's site?   Very Dissatisfied Very Satisfied                             1       2      3      4      5      6      7      8      9     10        � � � � � � � � � �        Why were you not satisfied?
5	What task were you doing when you visited EIA's site today? (Check all that apply) Writing a report or article Researching a topic Purchasing fuel Making a business decision Making an investment decision Making a forecast about energy Doing homework/preparing a classroom lesson Briefing a decision-maker or legislator Educating myself about energy Just browsing Other (please specify)
6	What information were you looking for?
7	Did you find the information you were looking for? Yes, easily Yes, but it took some effort Only part of it No I was just browsing        � � � � � � � � � �        Was the level of detail ok for you?         Yes, just right         Not detailed enough         Too detailed         Varied by topic         Not sure        � � � � � � � � � �        OK, you didn’t find the information you needed on our site.        Might you call or email EIA for help?         Yes         No         Not sure
8	Have you ever contacted EIA directly, either by telephone or email, looking for information? No Once A couple of times Regularly        � � � � � � � � � �        How did you find the person to contact?         Contact Us         I already have a contact in EIA         Report author         FAQ's - I asked my own question         Don't remember         Other        Were you satisfied with the customer service you received from EIA?         Yes, definitely         Mostly         Not so much         Definitely not         Don't know/don't remember/no opinion
9	What other energy site(s) do you use besides EIA's?
10	Based on our site, other energy sites, or just what you know about energy...     The largest share of U.S. imported oil comes from _____?     Mexico     Saudi Arabia     Canada     Russia     Iraq     Venezuela     I just don't know        � � � � � � � � � �        The correct answer is Canada. How did you answer?         I knew the answer         I thought I knew, but the answer surprised me!         I just guessed         I found the answer on EIA's website        � � � � � � � � � �        The correct answer is Canada.
11	How do you perceive EIA? (Check all that apply)
	Biased Boring Brief Customer-focused Expert Informative Innovative Long-winded Non-responsive	Objective Old-fashioned Out-of-date Policy-neutral Thorough Timely Too technical Uninformed Other (please specify)
12	Anything else you want to tell us?